- Before
- Answers 30–40 state-law questions a month; each one is a week of reading 51 codes, and the answer is stale by spring.
- Now
- Asks once, reads 51 cited tiles, checks the arithmetic on the states that matter and accepts the answer the same morning.
One question, from the claims floor to a signed answer
Larkspur Mutual's new claims platform will default to 15 calendar days to acknowledge a homeowners claim. Is that enough everywhere? Here is what happens next, screen by screen, in the working solution.
- 01Monday, 09:12
The question arrives as a request
Marcus Feld · VP Claims OperationsMarcus files RQ-2291, due Friday 16 October. It sits in Requests beside questions from product, underwriting, special investigations, servicing and legal. Two of those are already matched to saved answers, SA-097 and SA-079, and wait on their review instead of starting from a blank page.
“Our new claims platform will default to 15 calendar days to acknowledge. Is 15 days enough everywhere we write? Where isn't it?”
- 02One click
Asked in plain words, framed as a test
Dana Whitcombe · Senior compliance analystDana types the question and presses Ask all 51. The question framer turns it into a test every state can be measured against: Homeowners, First party, Notice → acknowledgment, our standard 15 calendar days, as of 12 Oct 2026. The state researcher starts reading, and the map fills in as each state is placed.
“51 codes · 64 regulations · 109 bulletins and orders · 2 NAIC models · 12 Larkspur memos”
- 034 min 10 s later
Every state answered, side by side
The agentsTwenty states say yes, 15 calendar days meets the rule. Thirteen say no — the state needs it faster. Eighteen set no fixed count, or it depends. Each tile carries its rule in short (Florida 7 d, Washington 10 bd, Pennsylvania 10 wd), and the citation checker has checked 51 of 51 citations against the version in force.
“Every state cited. Version in force on 12 Oct 2026.”
- 04Next
Working days, converted — with the arithmetic shown
Answer classifierWashington requires acknowledgment within 10 business days under WAC 284-30-360(1). The classifier shows its working: notice received Mon 12 Oct, plus 10 working days is Mon 26 Oct, day 14. A 15-day default lands on Tue 27 Oct — late by one day, unless a state holiday falls in the window.
It never rounds a condition up to a yes.
- 05Changed this year
Five states outlined, and the one that moved
Change watcherWashington, New Jersey, Colorado, Louisiana and Florida carry a heavy outline: each had a rule amendment, emergency rule or bulletin in the last 12 months. Changed only fades the rest of the map so Dana can read the five on their own.
“Compared with the saved answer of 4 Mar: Colorado moved, 12 → 13.”
- 06As of 4 March
The March answer, re-coloured
Dana Whitcombe · Senior compliance analystOne toggle re-colours the map to the answer saved on 4 March under counsel memo CM-2026-014. Then, 12 states said no and 19 had conditions. The difference is a single tile: Colorado.
“As saved on 4 Mar 2026: 12 states said No. One state has moved since — Colorado, where an amended rule set 10 calendar days from 1 Jul 2026.”
- 07Click Colorado
The passage, the history and the memo that went stale
Renata Ibarra · Regulatory counselThe state page highlights the governing passage of Regulation 5-1-14 §5 — acknowledge a residential property claim within 10 calendar days, for claims first reported on or after 1 July 2026. The history shows the rule before it: the statute's “reasonably prompt” standard. Larkspur's own memo sits beside the rule, never in place of it, marked out of date since 1 Jul 2026.
- 0809:41
Accepted, saved as version 2
Dana Whitcombe · Senior compliance analystThe change watcher had already marked the March answer “Needs review” on 1 July, the day the Colorado rule took effect. Dana accepts the new answer as SA-118 v2. Version 1 is kept as replaced, and the difference between the two is laid out state by state: Colorado, Washington, Louisiana, Florida, New Jersey.
“12 states became 13.”
- 09Signed · 10:02
Counsel signs, and the brief goes to claims
Renata Ibarra · Regulatory counselThe brief writer drafts a memo to Marcus from the signed answer: option 1, a 7-calendar-day national default that meets every state including Florida; option 2, keep 15 days and add 13 state clocks. The citation checker confirms 18 of 18 citations match the answer. Renata signs at 10:02, and Dana sends it at 10:06.
The brief writer never sends — counsel signs first.
- 10Every night, 02:40
Every saved answer, kept current
Change watcherEach night the watcher reads amendments, bulletins and emergency rules from 51 departments and matches them to the sections saved answers cite. Over the last 12 months: nine changes, four needing review — a Connecticut statute on electronic delivery of notices puts SA-097 back in front of Dana, and an Ohio renumbering flags SA-079.