- Before
- Owns 14 AI uses and approves every assessment from “medium” scores agreed in workshops that nobody can trace.
- Now
- Works the assessment with the agents in one conversation, sees who is affected and how the agents know, and approves with conditions that gate go-live.
One assessment, worked out with the agents before go-live
Kestrel & Vane Living, the housing arm of Kestrel & Vane Group, plans to switch on TenantFit v3.2 from Lodgewell Analytics in 11 Dutch cities on 1 December 2026. It scores rental applicants: recommend approve, refer or recommend decline. Amara Lindqvist, AI Governance Lead, has 48 days to assess it. Here is how she works with the agents, screen by screen, in the working solution.
- 0114 Oct · morning
What needs her, and what the agents did overnight
Amara Lindqvist · AI Governance LeadHer home shows 14 AI uses in the register, 8 assessments open, 4 decisions that need her and 2 systems going live in the next 60 days. Beside it the agents report in plain sentences: the change watcher re-opened the candidate shortlist assessment because Talvero moved its ranking to a third-party language model, and the test agent says TenantFit's pilot extract is in — 4,812 recommendations from Marenburg.
“Agents propose, explain and cite. Every decision here is yours.”
- 022 Oct
The use case, drafted from 11 documents, every sentence cited
Context agentThe context agent wrote the Art. 27(1)(a)(b) description in 14 sentences from Lodgewell's instructions for use and data dictionary, the lettings process map, the pilot plan, the services agreement and the nomination agreement — each sentence with the number of the passage it rests on. It did not guess what it could not find: it asked Jonas Feld two questions. He answered the first (scores are kept 12 months) and attested the description on 12 Oct; the second is still open on screen.
The context agent's limit: unknowns become questions, never guesses.
- 036 Oct
Six groups and eleven rights on one rights canvas
Impact agentTenantFit sits at the centre: 9,600 applications a year, 11 cities, 23 inputs read. Around it, the impact agent placed six affected groups — applicants, applicants from Oosterkade, Sluiswijk and Brakelpoort, applicants on benefit or disability income, children in applicant households, guarantors and 46 lettings advisers — with each right at stake, its Charter article and a severity × likelihood score that opens its source. Non-discrimination for the three areas is marked “To test”.
“Next: test the pilot's 4,812 recommendations by group. Your framework requires a disparity check before sign-off.”
- 04One click
She asks for the disparity check; the agent answers with the table
Test agentAmara clicks “Run the check”. The test agent comes back in the conversation: applicants whose current address is in the three areas were recommended for approval 54.6% of the time (612 applicants), against 72.6% for all others (4,200) — 18.0 points less often, an impact ratio of 0.75 under the 0.80 alert. It raises non-discrimination to High (4 × 4 = 16), and the mitigation planner proposes M1: drop the postcode area and its two derived inputs.
“Confidence: high on the gap · medium on the cause.”
- 0510.3 seconds
The method, its limits, and what a fix would do
Test agentThe plan ran in six steps on the de-identified extract — names, dates of birth, ethnicity and contact details are not held. Groups are built with a district proxy: the three areas are where 47–52% of residents come from one community. The gap is significant (p < 0.001). Before anyone builds anything, the simulation drops postcode area, distance moved and the area arrears index: the gap narrows to 4.1 points, ratio 0.94, with agreement with advisers at 85.7%.
“A geography proxy: it shows the effect on those areas, never any person's ethnicity.”
- 06In her own words
“Assign M1 to Jonas, re-test on 18 November”
Amara Lindqvist and Jonas FeldAmara accepts the finding and types the instruction into the conversation. Jonas, the product owner, replies there: Lodgewell can switch the three inputs off by 11 Nov, so the re-test on 18 Nov runs on the real configuration. The mitigations list now shows eight measures, each with an owner and a date, and go-live on 1 December is gated until M1 and M4 are done, M2 is in place and the re-test shows an impact ratio of 0.90 or more.
The mitigation planner counts a measure only when its owner accepts.
- 07The hardest objection
An agent speaks for the people affected; the ethics board decides
Devil's advocate · Dr. Henrik Osei-BrandtThe devil's advocate wrote five objections in the voice of an affected person, each answered by a mitigation or left open. One was not answered: a lettings adviser says “If my screen says ‘decline 0.91’ and the handbook tells me to follow it, I will follow it. Your human review will be a rubber stamp.” Amara escalates it. Dr. Henrik Osei-Brandt of the AI Ethics Board decides blind-first review: advisers record their own view before the score is shown, and agreement rates are never used in performance reviews.
The devil's advocate cannot change a score; it hands the question to a person.
- 0814 Oct · sign-off
Approved with conditions, signed with a reason code
Amara Lindqvist · AI Governance LeadThe signatures run in order: Jonas attested the description, Sofia Brennan cross-referred DPIA-2026-031 to three rights, and the ethics board gave its opinion. Amara chooses A2 · Approve with conditions — C1: M1 and M4 done, M2 in place and the 18 Nov re-test at 0.90 or more; C2: a monthly disparity check by area from 1 Dec, pausing under 0.80; C3: blind-first review — and signs with the e-signature tied to her sign-in.
“A2 · Approve with conditions — deploy only when the conditions below are met. Go-live is gated.”
- 09Minutes later
Legal signs, then the authority is notified
Priya Castellanos · Senior Counsel · Filing agentPriya signs L2 · Complete; conditions recorded. Only then does the filing agent's notification to the market surveillance authority become sendable: sections A to F filled from the signed assessment only — process, period and frequency, affected categories, risks of harm including the measured 18.0-point gap, human oversight, and measures if risks materialise. It is submitted on Priya's signature, receipt MSA-2026-004417.
The filing agent never submits before legal sign-off.
- 10Every day after
The assessment stays true after it is signed
Change watcherThe change watcher checks every AI use daily for new versions, inputs, countries and drifting outcomes. Lodgewell has announced TenantFit v3.3 for Q1 2027, so the assessment will re-open when it is delivered. The 18 Nov re-test after M1 and M4 is scheduled and gates go-live on 1 Dec. When the vendor portal timed out at 06:00, the screen said so and offered a retry.
The change watcher re-opens an assessment; it never closes one.