- Before
- Reads reports with records across 14 states with the PDF on one screen, the matrix on another and the rules in a binder.
- Now
- Opens each case with the records already through the legal steps, every step cited, and decides — “I want to see the record, the rule and the reason, not a pass or fail.”
One report, from offer to a Monday start
Andre Villanueva has a conditional offer to drive a delivery van out of Kestrel & Vane's Boyle Heights depot in Los Angeles, starting Mon 19 Oct. Halvard Screening's report HS-7781-2046 arrives on Tue 13 Oct at 16:42 with three records. Here is how Kim Tran and the agents work it, screen by screen, in the working solution.
- 01Wednesday afternoon
The agents tell her what they found, and what they propose
Kim Tran · Background check adjudicatorKim's Today screen reads like a briefing: 212 reports since yesterday afternoon, 181 clear and ready for her sign-off, 14 that need her decision, 9 waiting periods running. Under it, each agent writes in plain words, with numbered sources — the rules agent and second reader agent propose clearing Andre; the second reader disagrees with the rules agent on Marisol Quintana's conviction date; the response agent has extended Tasha Greene's clock. Beside it, she can ask the agents anything.
“Andre Villanueva can start Monday, if you agree … We propose clearing him.” — Clear · 94% · Second reader agrees · 38 of 38 alike cleared
- 02“Walk me through it”
The records, through the steps the law requires
Intake agent and reading agentThe case opens on a timeline from offer to start, and a grid: each record is a row, each legal step a column — Reportable? · Related to the job? · How long ago? · Rehabilitation and context · Outcome. The intake agent checked all 7 of 7 searches and matched name, birth date and address on every record; the reading agent split the report into 3 records, each field quoted from the report. Every cell carries its citations, and the rules at Los Angeles — federal, California and City of Los Angeles — sit beside the reading.
“No waiting period running. If you consider adverse action, Los Angeles, CA gives Andre 5 business days to respond.”
- 0316:53
The arrest she never sees
Reportability agentA 2021 arrest with no conviction sits on the report as record 3. The reportability agent set it aside and hid its details from Kim before she opened the case: she sees that one record was set aside and why, not what it says. It drafted a correction request to Halvard Screening for her to approve; nothing goes without her approval.
“Cannot be reported or considered. An arrest that did not lead to a conviction may not be reported by a screening company in California, and may not be considered by an employer.”
- 0417:01 – 17:06
Two readers, an assessment, and a question back
Rules agent and second reader agentRecord 1, a 2019 disturbing-the-peace misdemeanour, is not related to driving: criteria v4 count public order for drivers only within 3 years and only with violence or a vehicle. Record 2, a 2023 speeding ticket, is related, and within the driver policy: 1 point of 3. The rules agent drafts the individualized assessment from those steps for Kim to edit. The second reader agent read both records again on its own and agrees at 95%; the precedent check finds 38 of 38 alike cleared. Kim asks why the 2019 record does not count, and gets three reasons, each cited.
“Second reader agrees (95%). It reached ‘within policy’ from the DMV record itself, without seeing my notes.”
- 05Wed 14 Oct, 13:48
She decides, with a reason code and her signature
Kim Tran · Background check adjudicator“Clear Andre” opens the decision: clear, hold, consider adverse action or disagree with the agents, each with its reason code. Kim picks C2, Relevant record within policy. The note on the record is already drafted — record 1 not job-related for a driver, record 2 one point of three, record 3 not considered — and she signs as Kim Tran, Background Check Adjudicator.
“The agents propose: Clear (94%). You decide; the reason code, your note and your e-signature go on the record, and no candidate is ever rejected by an agent.”
- 0621 hours 6 minutes
Cleared, and the recruiter told — without the record
Notice agentReport to decision: 21 hours 6 minutes. Jordan Pike, the recruiter, is told “Cleared, start date Mon 19 Oct kept” and never sees the records. The applicant tracking system shows Ready to start, and the correction request goes to Halvard Screening. Every step is on the audit trail.
- 07Wed 14 Oct, 08:30
When the agents disagree, she decides
Second reader agentOn Marisol Quintana's reckless driving, the rules agent counted from the offence date, 3 Aug 2019, and proposed Clear · C3: outside the 7-year look-back. The second reader counted from the conviction on 21 Jan 2020 — the criteria count every look-back from the conviction — and proposed Consider adverse action · A1. Both readings sit side by side, and Kim chooses one.
“We disagree on Marisol Quintana’s conviction date … Neither of us decides: you do.”
- 08Day 4 of 10
A clock that holds every day the law gives
Notice agentTasha Greene, a warehouse associate at the same depot, has a grand theft conviction reported as a felony. Her pre-adverse notice went out Thu 8 Oct by email and post, with the report, the FCRA summary of rights and the assessment. When she disputed it, the clock moved from Thu 15 Oct to Thu 22 Oct — day 4 of 10 business days — and the earliest final decision became Fri 23 Oct. The final notice cannot be sent before then.
The notice agent counts business days by the law of the job's location and never sends a final notice early.
- 09Tue 13 Oct, 19:31
Her evidence read, the clock extended, a reply drafted
Response agentTasha wrote that the judge reduced the conviction to a misdemeanour under 17(b) in March 2025, and attached a forklift and inventory certificate and her supervisor's letter. The response agent extended her clock by five business days, as California gives when a candidate disputes and is getting evidence, asked Halvard Screening to reinvestigate, summarised the 120-hour programme and the 14 months without a discrepancy, and drafted the second assessment. Its reply to Tasha waits for Kim to send.
“Process only: it says nothing about the decision.”
- 10Before any final notice
Counsel approves every final adverse action
Ruth Okafor · Senior employment counselDevon Hartley's waiting period in Brooklyn ended with no response. The notice agent assembled his file and checked it step by step: disclosure and authorization, the Fair Chance Notice and Article 23-A analysis, the report, the summary of rights, five business days with the position held open, the signed analysis and the final notice content. Ruth approves with K1 or returns it with a reason, and only counsel can sign.
“No final adverse action goes out without employment counsel.”