- Before
- Rebuilds four bids by hand in a spreadsheet, and finds the exclusions in the appendices late, or not at all.
- Now
- “Show me what each bid really costs over three years, and where it says so.” Opens a levelled table with a page behind every cell, and sends the questions herself.
One RFP, from four sealed bids to a signed award
Kestrel & Vane Group's facilities RFP for seven sites in the Netherlands, Belgium and Germany — 184,600 m², three years from 1 Feb 2027 — closed on Fri 9 Oct with four bids, and no two priced the work the same way. Here is how Lena Hartmann, the sourcing manager, works through it with the agents, screen by screen, in the working solution.
- 01Wed 14 Oct, 09:40
Four bids, already rebuilt into the RFP's own cost lines
Lena Hartmann · Sourcing manager, facilities and servicesLena opens RFP-2026-FM-014 and the agents have done the levelling. Each bid sits in the RFP's cost lines over three years, every cell with a confidence and a "from p.N" tag, and the exclusions are written under each column. Orion Facility Services is lowest on the headline at €1,840.0k; normalised, Meridian Workplace Partners is lowest at €2,038.7k and Orion falls to third.
“Orion, lowest on the headline, moves to third at €2,210.0k: +€370.0k it left out, €171.3k more than Meridian. All four bids reconcile to their own totals.”
- 02One click
Every number opens the page it came from
Lena Hartmann · Sourcing managerShe clicks the tag on Orion's out-of-hours line, +€214.6k. Page 14 of Orion's commercial bid opens — Appendix C, the schedule of rates — with the sentence that excludes weekend and public-holiday call-outs from the fixed fee highlighted, and the rates: €95 a call-out, €50 an hour. The normaliser priced the RFP baseline of 1,480 call-outs at Orion's own rates.
“Sealed bid. This view is logged for Lena Hartmann at 09:40.”
- 03“Show how it was levelled”
She watches the arithmetic, line by line
NormaliserThe table starts from the headlines as submitted and the normaliser replays each step with its source: Orion's indexation at CPI + 3.5% from year 2 against the cap of CPI, maximum 3% (+€66.2k, page 31), mobilisation quoted separately (+€43.2k), the 2.5% surcharge for 60-day payment (+€46.0k), Brightwater's pounds converted at the bid-close rate of 1.1494. A cross-check then re-adds each rebuilt bid to its own total: 4 of 4 reconcile.
The normaliser never prices an exclusion without a rate from the bid or the RFP; with no rate, it asks for a question.
- 04Agent work
What each agent did, what it read, and what waits for her
The agentsEight agents, each with its plan and steps, the sources it read, its tools, a confidence and the person it hands to. The bid reader rebuilt 212 pages; when Taskline's price workbook was locked, it asked for the password through the portal instead of guessing. The normaliser could not price Brightwater's payment terms and left them as question Q5. Three agents are waiting for a person.
“95% · below 85% the agent hands to a person.”
- 05Requirements
Six gaps in three bids — proposed, never decided
Compliance checkerThe compliance checker tested 18 mandatory requirements against every bid's certificates and terms. Meridian meets all 18. Orion's clause 14.2 caps liability at €1,000,000 per event against the €5,000,000 required; Taskline's ISO 45001 certificate expired on 30 Jun 2026 and its bid is valid 60 days, not 120. Lena opens Orion's M05, reads the clause beside the contract template and chooses DV-02, deviation to clarify before award — a reason is required.
“The compliance checker proposes; you decide.”
- 06Questions
Nine questions drafted, one sent to every bidder
Challenge agentThe challenge agent drafted a clarification for every gap the agents could not close, each linked to its cell or requirement. Q4, on whether the 1,480 call-out baseline includes public holidays, is about the RFP itself, so it goes to all four bidders without naming who raised it. Replies are due Mon 19 Oct, 17:00 CET, through the sourcing portal.
“Nothing is sent until you press Send.” The challenge agent may not invite a change of price.
- 0713 minutes later
Orion replies, and the levelling is confirmed
Challenge agentLena sends Q1 to Orion. At 09:53 Orion confirms that the €95 call-out and €50 hourly rates apply at all seven sites for the full term. The challenge agent reads the reply, confirms the rates the normaliser used, and the out-of-hours line stays at +€214.6k with its confidence raised from 92% to 99%.
- 08Scoring, prices sealed
The panel scores quality from cited passages
Ingrid Solberg · Site operations lead, EindhovenIngrid scores service delivery 0–5 against the descriptors, with the evidence gatherer's passages for each bid beside her — 142 in all, each with its page. She sees no price, cost line or price score. Her Taskline score cannot be submitted until she writes a rationale and ticks at least one passage she relied on. Jonas Weber, who declared that he worked for Brightwater FM until March 2023, cannot open or score Brightwater.
“Price is sealed. Panel members do not see any price, cost line or price score until the quality scores are locked.”
- 09Moderation
A consensus with a reason, never an average
Tomás Ribeiro · Category manager, chairThe moderation checker flagged Orion's service delivery at 5 / 5 / 3: Pieter Claes's rationale cites no passage, and the staffing plan on page 44 names a mobile team of six engineers for weekend cover. Tomás, who chairs and does not score, records a consensus of 5 with the reason, then Meridian's sustainability at 4, and locks moderation. Only then does the price envelope open to the panel.
“No average is offered: the panel agrees one score.”
- 10Signed
The director signs with a reason code
Catherine Dufresne · Procurement Director, EuropeThe award writer recommends Meridian Workplace Partners at €2,038.7k over three years, 88.00 of 100: €247.3k below the incumbent baseline and €171.3k below Orion's true cost. Meridian stays first for any price weight from 20% to 60%. Lena approves the shortlist and sends it for signature; Catherine signs AW-01, most advantageous bid on the published criteria. The three debrief letters are drafted and go out only when Lena sends them.
“I have read the levelling, the moderation record and the declarations of interest.”