- Before
- Reads forty packages a month to find the ten worth underwriting, and answers brokers four or five days later.
- Now
- Flips through a deck of screened requests — pass, counter or pursue — with the counter and the reply already drafted on the back of each card.
One Monday morning, from a broker package to a signed letter of interest
Seventeen requests have come in since Thursday at a CRE lending team covering the Carolinas and Virginia. At 07:40 the trailing-12 for a $28.5M cash-out refinance arrives and the package is complete. Here is what happens next, screen by screen, in the working solution.
- 01Monday, first thing
Triage the deck
Elena Marsh · CRE lending officerElena opens the solution to a deck of loan requests, not a dashboard: 13 screened requests left to triage, $256.2M asked, two more still being read, sized at today’s 6.43% rate sheet. On top is Ashby Medical Pavilion, a $15.4M acquisition of a 52,000 sf medical office in Charlotte — 87.0% loan to value, 1.03x coverage and a 7.8% debt yield as asked.
The stamp on the card: “Outside appetite — 87% of value as asked.”
- 02Space bar
Turn the card over: what we can do
Elena Marsh · CRE lending officerThe back of every card is the counter the bank would do. For Ashby: $11.5M at 65% LTV, 1.38x and a 10.4% debt yield, with 12 months of debt service — $865,900 — held in reserve until the health system that pays 58% of the rent extends past 2029. The reply to Nadia Ferris at Corbin Street Partners is already drafted.
“Counter: $11.5M at 65% LTV with 12-month reserve.”
- 03One key
Counter — and the next card is the new one
Elena Marsh · CRE lending officerElena presses the up arrow. Ashby goes into the Counter lane with its reply drafted, ready to send. The next card is Sutter Point Logistics Center: two multi-tenant industrial buildings, 248,600 sf, $28.5M refinance with cash out. Jenna Liu at Tidewater Capital Advisors wants a number by Wednesday 14 October.
“23 documents in, nothing screened yet.”
- 04Screen now
Six agents screen it on the card
The six agentsThe package reader sorts and reads the 23 documents. The income normalizer takes the memo’s $2.70M of income down to the bank’s $2.31M. The market checker uses a 6.50% cap rate for the submarket, for a value of $35.54M. The quick sizer runs the tests at 6.43%, and the appetite and policy checker places it in the credit box.
Finished in 1 min 48 s · 6 agents · 23 documents.
- 05Turned over
As asked it misses; here is the loan that works
Elena Marsh · CRE lending officerAs asked, Sutter Point covers its debt service 1.08x against a 1.25x minimum, with an 8.1% debt yield against 9.5% and 80.2% of the bank’s value. The counter: $24.3M at 68.4%, 1.26x and 9.51%, with a 25% payment guarantee from the principal, Mark Ostrander — or non-recourse at $23.1M — a $250,000 leasing reserve and a cash trap if Bramford Logistics has not renewed by 31 March 2028.
Debt yield binds: the minimum 9.5% sets the loan.
- 06The income
From the memo’s income to the bank’s
Rent roll and income normalizerThe bridge is laid out line by line: suite B-140 is vacant since May but the memo leases it at $12.50 (−$180,000); two renewals are marked to market before they are signed (−$77,820); then the 5% vacancy floor, 3% management and $0.15/sf reserves. Bramford Logistics pays 29.9% of base rent and 43.1% of rent expires within 24 months.
Bank underwritten income: $2,310,000 — trailing-12 actual $2,356,800.
- 07The sizing
The least of three tests sets the loan
Quick sizerLoan to value allows $24.87M, coverage $24.54M and debt yield $24.31M — so debt yield binds and the maximum loan, rounded down, is $24,300,000: $4.2M less than asked. Elena can change the income basis, rate, amortization or cap rate and watch the loan move.
- 08The book
Does the bank want it, and can the book take it?
Appetite and policy checkerIndustrial in Charlotte is Grow on the Q4 2026 appetite the credit committee approved on 24 September. Total CRE is 285.6% of capital and goes to 287.9% at the counter — under the 290% internal watch and the 300% trigger. The industrial book moves to $522.9M of its $600M limit.
- 0908:59 · 09:03
Signed, approved, sent the same morning
Elena Marsh · Robert TranElena chooses the recommended counter and signs the screen: “screen reviewed; counter as recommended”. Because it is above her $20M limit, Robert Tran, head of CRE lending, approves from his phone. Only then does the letter of interest go to Jenna Liu — the same morning the package was complete.
The reply says why not $28.5M, in plain words — and it is a letter of interest, not a commitment.
- 10Ninety days on
Every reason on the record
Robert Tran · Head of CRE lendingSutter Point joins the log: 215 requests screened in 90 days, 61 pursued, 45 countered, 109 declined in writing. Robert can see why requests were declined — 34 for property type outside appetite, 28 for leverage above policy — and how the median time to a first answer fell from 4.9 days in April to 1.8 hours in October.
“Every decline names the policy clause behind it and is sent by a lending officer.”