SystemCredit Risk & Portfolio Management

Credit Risk Review

Credit risk review of every commercial loan, every quarter — graded from the file, cited to the page

Every loan reviewed every quarter, not a yearly sample.

See one case, screen by screen ↓
demo1,418loansre-graded from their files in one Sunday read — 38,612 documents in 3 h 42 min
demo91loansoff the diagonal, $518.7M — every grade the file no longer supports, ranked for review
demo72sfor six agents to rebuild one loan’s review from all 34 documents in its file — 1 min 12 s
target100%of commercial loans re-graded every quarter, not a yearly sample
In short

What is Credit Risk Review?

Software for a bank’s loan review team — the independent check on the grades lenders give their own loans. Credit Risk Review re-grades every commercial loan from its file each quarter, shows every loan whose grade of record the file no longer supports, and carries each one through the reviewer’s decision, the challenge to the lender and the board report.

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Updated

The problem

Why a wrong pass grade can wait a year

Loan review reads a risk-based sample once a year: the large relationships, the watch list, insider loans and a slice of the rest. Every other loan carries the grade the lender gave it until its turn comes round — so a loan graded pass outside the sample can stay mis-rated until a borrower misses a payment or an examiner finds it.

The evidence is usually already in the file. A compliance certificate adds back an expense the credit agreement does not allow, distributions are left off the certificate, a call report mentions the largest customer leaving. Nobody re-reads it, because a full-file review of a mid-size relationship takes a reviewer hours — most of them spent pulling the file together and spreading statements, and little of it spent judging the credit.

typical35–80%of a portfolio is the yearly loan review coverage target banks publish, set by portfolio
typical$500M–$1Bof exposure overseen by a typical loan reviewer
demo64of 91mis-grades this quarter that last year’s sample plan would not have read by the committee
Where a full-file review’s hours goestimated
By hand4 days
With the solution0.5 days
  • Pulling the memo, agreement, statements and certificates together1.5 → 0.1 d
  • Spreading statements and tax returns1.3 → 0.1 d
  • Recomputing the covenants0.5 → 0.1 d
  • Writing up the grade and the challenge0.4 → 0.1 d
  • Judging the credit0.3 → 0.3 d

Estimated split for one mid-size commercial relationship, in hours, by hand and with the solution.

How it works

How a quarter's review moves

Six specialist agents re-grade every loan from its file; a loan review officer decides and the lender answers.

What comes in
The whole book in1,418 loans · memos, statements, certificates, core data
Agents at work
File assembler38,612 documents
Then
Financial spreader
Covenant tester
Then
Risk rating assessor8 factors, cited
Then
Review prioritiser
Challenge drafter
A person decides
Loan review officersets the review grade
What comes out
Migration matrix
Grade challenge
Board report
One case, step by step

One loan, from the matrix to the board report

Monday 12 October, ten days before the board risk committee. The agents finished reading Northmere Bank & Trust’s whole commercial book on Sunday morning. Here is what Nora Lindqvist does with it, screen by screen, in the working solution.

  1. 01Monday morning

    The whole book on one screen

    Nora Lindqvist · Senior loan review officer

    The grade migration matrix puts each loan’s Q2 grade of record against the grade its file supports in Q3. 1,327 loans sit on the diagonal: the agents agree with the lender. 91 loans, $518.7M, sit off it — 68 graded too generously, 23 too harshly, and 20 pass loans that cross the dashed line into criticized.

    How this matrix was made: “1,418 loans re-graded on 8 factors, every reason cited to a page · 1,327 agree with the grade of record · 91 do not.”

  2. 02One toggle

    The same matrix, through last year’s sample plan

    Nora Lindqvist · Senior loan review officer

    Switched to “Last year’s sample plan”, the matrix shows what the old method would have seen this quarter: about 78 loans read — the large ones, the watch list and a slice of the rest. It would have reached 27 of the 91 by the committee. The other 64, $329.1M, keep the lender’s grade until their annual review.

    “The other 64 ($329.1M) keep the lender’s grade until their annual review, including all 6 in Pass 4 → Substandard 7.”

  3. 03One click

    Pass 4 → Substandard 7: six loans, $53.2M

    Nora Lindqvist · Senior loan review officer

    The only three-notch jump in the book. The cell opens to its loans with the reason for each move and the page behind it. Brennick Cold Storage, $17.6M, heads the list: debt service coverage 0.84x on the agreement’s terms against a 1.25x covenant — the certificate says 1.31x — and its largest customer moves 40% of its volume in April 2027.

  4. 041 min 12 s

    “Start review” — the case rebuilt from 34 documents

    The six agents

    Nora starts the review. The file assembler gathers the credit file and flags an appraisal 40 months old. The financial spreader finds the $680,000 add-back has no written approval under §1.1 and $710,000 paid to the members is missing from the certificate. The covenant tester recomputes 8 covenants and finds two breaches. The risk rating assessor reads the memo and call reports and suggests 7 · Substandard.

    “Why not 8 · Doubtful: payments are current, the buildings cover the loan at 67% loan-to-value and the guarantor holds $2.9M of cash — full collection is not improbable.”

  5. 05Factor by factor

    Eight rating factors, each with its evidence

    Risk rating assessor

    Repayment capacity moves from 4 to 7, customer concentration and liquidity to 6, leverage and management to 5. Collateral, the guarantor and payment performance hold. Each row shows what the file says now against renewal, with links to the certificate, the agreement, the Fernvale letter, the call report and the borrowing base — 16 citations in all.

    “No better than repayment capacity unless the collateral alone repays the loan (policy 3.2.4).”

  6. 06Spread

    Coverage on the agreement’s definition, not the borrower’s

    Financial spreader

    EBITDA was $4.715M as reported. Take out the $680,000 compressor add-back the bank never approved, the $850,000 of unfinanced capital spending and the $710,000 of distributions, and $2,475,000 is left against $2,950,000 of debt service: 0.84x, down from 1.48x at renewal. Funded debt to EBITDA is 4.11x against a 4.25x maximum.

    Credit agreement §1.1: add-backs only for charges “approved in writing by the Bank in its sole discretion” — no approval in 34 documents.

  7. 07Recomputed

    Every covenant, certificate against recomputed

    Covenant tester

    Eight financial and reporting covenants for the quarter to 30 June. Two breached: debt service coverage (§7.1) and distributions (§7.5), which are allowed only while coverage stays at or above 1.35x. Two tight: leverage and the revolver at 94% of its borrowing base. The signed certificate sits beside the table with the add-back highlighted.

  8. 08Agreed

    She agrees with 7, and the challenge is drafted

    Nora Lindqvist · Senior loan review officer

    The challenge drafter writes it in the bank’s format: three reasons with six citations, why not Doubtful, and four conditions — a new appraisal of both buildings within 60 days, a reservation-of-rights letter and no further distributions, the borrower’s plan to replace the Fernvale volume, and a monthly borrowing base. Nora can edit every line before she sends it.

    The challenge drafter never sends a challenge — the reviewer does.

  9. 09Same morning

    The lender answers

    Marcus Hale · SVP commercial banking

    Marcus has until Mon 26 Oct, 10 business days, to agree or answer with his reasons. He agrees with 7, tells the borrower there will be no more distributions, asks legal for the reservation-of-rights letter and orders the appraisal. Had he disagreed, both write-ups would go to Warren Pike, the Chief Credit Officer.

    “I knew about Fernvale but expected Owen to backfill the space — he hasn’t signed anyone yet. I didn’t know about the distributions.”

  10. 10Recorded

    Final grade 7, in the board report

    Nora Lindqvist · Senior loan review officer

    Nora records the final grade 7. The grade of record changes from 4, and the allowance team and the watch list are told. In Adaeze Okafor’s Q3 loan review report for the board risk committee, Brennick is one of the 20 pass loans newly criticized, $152.7M, next to the review status of all 91 and each lender’s grade accuracy.

Who it’s for

Built for everyone who touches a grade.

The same quarter, seen by the five people who carry it — what their review looked like, and what it looks like now.

NL
Nora LindqvistSenior loan review officer
Loan review officer
Before
Reads about 60 files a year end to end, and spends four hours building a file for twenty minutes of judging it.
Now
Opens a loan with the file built, the statements spread, the covenants recomputed and every factor cited — and spends her time on the grade.
AO
Adaeze OkaforHead of Loan Review
Head of Loan Review
Before
Plans which 312 loans to sample and hopes the examiner does not find a grade outside it.
Now
Takes all 1,418 loans to the board risk committee every quarter, with the newly criticized loans and every open challenge listed.
WP
Warren PikeChief Credit Officer
Settles grade disputes
Before
Hears about a grade dispute in an email thread, without the pages either side relies on.
Now
Receives the review write-up, the lender’s answer and every cited page together, and sees which lenders’ grades the file disagrees with most.
MH
Marcus HaleSVP, commercial banking, Rockford
Answers challenges
Before
Gets told a grade is wrong without being told what changed.
Now
Gets the reasons, the pages behind them and the conditions, with ten business days to agree or answer.
LF
Lena FischerInternal audit, credit
Read only
Before
Tests loan review once a year by reconstructing who looked at what, and when.
Now
Reads every grade, challenge and decision on the activity trail, with who made it and when — and changes nothing.
Built on the engine

6 agents. Each with one job, and hard limits.

Six specialist agents re-grade every loan from its file; a loan review officer decides and the lender answers.

File assembler

Gathers each loan’s approval memo, agreement, statements, certificates, call reports and core-system data from imaging, the core system and the relationship file, and checks what is missing and what is stale.

  • Never contacts a borrower — it tells the lender
  • Reads only loans in the review scope
Financial spreader

Spreads audited, reviewed and interim statements and tax returns, and recomputes EBITDA, coverage, leverage and liquidity on the credit agreement’s own definitions.

  • Never accepts an add-back the agreement does not allow
  • An add-back that needs the bank’s approval counts only if the approval is in the file
  • Every number cites its page
Covenant tester

Recomputes every financial and reporting covenant from the spread and compares it with the borrower’s compliance certificate: certificate value, recomputed value, headroom and result.

  • Never waives or excuses a breach
  • A difference from the certificate is a finding even when both pass
Risk rating assessor

Scores the eight factors of the bank’s 1–9 rating scale, reads the memo and call reports for what the numbers do not show, and suggests a grade with every reason cited to a page.

  • Never changes a grade of record
  • Suggests; the reviewer decides
  • Says why the grade is not one notch better and not one notch worse
Review prioritiser

Ranks every disagreement by notches times commitment, weighting moves into criticized, and assigns each loan to an independent reviewer.

  • Never assigns a reviewer to a loan they approved or managed
  • No loans from a reviewer’s former region for 12 months
Challenge drafter

Drafts the grade challenge to the lender — review grade, cited reasons, why not the next grade, conditions with owners and dates — and the summary in the quarterly board report.

  • Never sends a challenge — the reviewer does
  • Drafts the board summary from settled grades only
Loan review officer

Decides; the lender answers. The agents propose; a named person decides.

Ask in plain words

Ask about any loan, grade or covenant

Reviewers can ask in plain words about any loan, grade, factor or covenant — or tell it what to draft. Every answer points to the page it rests on.

Why do the agents grade Brennick a 7, not a 4?

Three things changed since the renewal at 4: debt service coverage fell from 1.48x to 0.84x; the largest customer moves 40% of its volume in April 2027, though the memo says its contract runs “through 2029”; and the revolver is 92% drawn against 41%. Cash flow does not cover debt service — a well-defined weakness, so Substandard. It is not an 8: payments are current and the buildings cover the loan at 67% loan-to-value.

Which of these grades would last year’s sample have missed?

Last year’s plan reads about 78 loans a quarter. By the committee on 22 Oct it would have read 27 of the 91 loans whose grade is off. The other 64, $329.1M, would keep the lender’s grade until their annual review — including all 6 in Pass 4 → Substandard 7. Brennick Cold Storage was last reviewed in February; its next scheduled review is February 2027.

Is the 1.31x on Brennick’s certificate right?

Not on the agreement’s terms. It adds back $680,000 for the Building B compressors as non-recurring; §1.1 allows that only with the bank’s written approval, and none is in the 34 documents. It also leaves out $710,000 paid to the members, which §7.1 deducts. That gives 0.84x against a 1.25x minimum — a breach.

Draft the challenge to Marcus Hale with a new appraisal as a condition

Drafted at 7 · Substandard with three cited reasons — coverage, the Fernvale notice and the revolver. Condition 1 is a new appraisal of both buildings within 60 days: the June 2023 valuation is 40 months old and policy 3.4.2 requires one for a criticized loan. It is open for you to edit and send.

Every screen

The working solution, as it ships.

13 screens from the working solution, on its sample data. Pick one to see it large.

Grade migrationQ2 grade of record against the Q3 grade from the file for all 1,418 loans: 1,327 on the diagonal, 91 off it, and how Sunday’s read was made.
Last year’s sample planThe same matrix as a yearly sample would have seen it this quarter: 27 of the 91 read, the other 64 unread.
One cell, openedPass 4 → Substandard 7: six loans, $53.2M, each with the reason for the move, the page behind it, its reviewer and status.
The loan reviewSix agents rebuild the case from 34 documents in 1 min 12 s; the grade ladder shows record 4, agents 7, and why not 8.
Rating factorsEight factors scored at renewal and now, each with what the file shows and links to its evidence.
FinancialsFY2023 to the twelve months to June 2026, spread on the agreement’s definitions, with coverage against the certificate and what the certificate left out.
CovenantsEight covenants, certificate against recomputed, with headroom and result — and the signed certificate beside them.
Grade challengeThe drafted challenge with cited reasons and why not Doubtful, the review grade, the lender and the response date.
The lender’s answerThe lender’s reply, the decision to record the final grade or send it to the Chief Credit Officer, and the activity trail.
Review queueEvery disagreement ranked by notches and exposure, with the lender, the reason, the reviewer and the status.
Coverage100% of loans this quarter against the FY2025 sample by segment, criticized and classified before and after, and disagreement by lender.
Board reportThe quarter’s loan review report for the board risk committee: newly criticized loans, review status and grade accuracy by lender.
SettingsThe 1–9 rating scale, the review cycle, the challenge clock, re-appraisal, independence and who decides.
Governance

Independent, cited and on the record.

Every factor cites its pageEach reason behind a suggested grade links to the passage it rests on — the certificate line, the agreement section, the note to the statements, the customer’s letter.
The agents suggest; a reviewer decidesThe agents never change a grade of record. A loan review officer sets the review grade, and the grade of record stays as it is until the challenge is settled.
Independent by assignmentNo reviewer is given a loan they approved or managed, checked against the approval history of every loan, with a 12-month cooling-off from a reviewer’s former region.
A clock on every challengeThe lender agrees or answers within 10 business days. A disagreement goes to the Chief Credit Officer with both write-ups and every cited page.
Keeping a grade needs a reasonA reviewer can keep the lender’s grade against the agents’, but only with a written reason; it goes to internal audit and the board report lists it.
Every step on the recordEach agent step, grade decision, challenge and answer is on the activity trail with who, what and when. Setting changes are versioned, and internal audit reads everything and changes nothing.
Configuration

Your bank’s credit policy, not ours

The rating scale, the review cycle, the challenge clock and the independence rules are settings. Every change is versioned and on the audit trail.

SettingDefaultChoose from
Rating scale1–9, credit policy 3.21–4 Pass · 5 Watch · 6 Special Mention · 7 Substandard · 8 Doubtful · 9 Loss
Read every commercial loanQuarterly + on new documentsQuarterly + on new documents · Monthly + on new documents · Quarterly only
Disagreement that goes to a reviewer1 notch1 · 2 · 3 notches; any move from pass into special mention or worse always goes
Always reviewed by a personOver $10M, insiders, watch listOver $5M · $10M · $15M, insiders, watch list
Lender response clock10 business days5 · 10 · 15 business days
When the lender disagreesWarren Pike, Chief Credit OfficerChief Credit Officer · Credit committee
Re-appraisal for a criticized loanOlder than 36 months12 · 24 · 36 months
Cooling-off after moving from lending12 months6 · 12 · 24 months
Connections

Works with the files and systems you already have

Imaging systemapproval memos, credit agreements, statements and appraisals
Core systemloan, payment and rating history
Financial statements and tax returnsaudited, reviewed and interim, spread on your template
Compliance and borrowing base certificateswhat the borrower certified, tested against the agreement
Relationship filescall reports and correspondence from the lender
Credit policy and rating scalethe definitions every grade is scored against
What it changes

The difference, in numbers.

Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.

target
100%
of commercial loans re-graded every quarter
Yearly sample39% of dollars, once
With agents100%, every quarter
estimated
64of 91
mis-grades a yearly sample would not have read this quarter
64 of 91
found a year early
target
8×
the loans per reviewer: the file is built, spread and cited before they open it
TodayWith agents

“demo” = seen in the working solution, on its sample bank’s data · “target” = the design goal, measured in the live solution · “estimated” = our estimate of where a full-file review’s hours go · “typical” = published figures (bank 10-K and 10-Q loan review coverage targets of 35–80% a year; Abrigo, reviewers oversee $500M–$1B each). Context: Interagency Guidance on Credit Risk Review Systems (SR 20-13, 2020). People, banks and borrowers named on this page are fictional — characters and sample data in the working solution.

Questions

What loan review teams ask us.

What is credit risk review software?

Software for a bank’s loan review team — the independent check on the grades lenders give their own loans. Credit Risk Review re-grades every commercial loan from its file each quarter, shows every loan whose grade of record the file no longer supports, and carries each one through the reviewer’s decision, the challenge to the lender and the board report.

How does it grade a loan?

The agents assemble the credit file, spread the statements on the credit agreement’s own definitions, recompute every covenant and score each factor of your rating scale — repayment capacity, leverage, liquidity, concentration, collateral, management, guarantor and payment performance. The suggested grade comes with every reason cited to a page and why it is not one notch better or worse.

Does it change our grades of record?

No. The agents suggest a grade; a loan review officer sets the review grade. The grade of record changes only when the challenge with the lender is settled, and every decision is recorded with who, when and why.

Does it replace our loan review sample?

It reads every commercial loan every quarter instead of a yearly sample, so reviewers spend their hours on the loans where the file and the grade disagree. Loans over a set size, insider loans and the watch list can still always go to a person, even when the agents agree.

Will it catch add-backs and items left off a compliance certificate?

The financial spreader recomputes EBITDA on the agreement’s definition and accepts an add-back that needs the bank’s approval only if the approval is in the file. The covenant tester compares every certificate with the recomputed value and reports a difference even when both pass.

How do you keep the review independent?

The review prioritiser never assigns a reviewer to a loan they approved or managed, checked against the approval history of every loan, and keeps reviewers off their former region for a cooling-off period you set.

What happens when the lender disagrees?

The lender answers the challenge within the response clock — 10 business days by default. If they still disagree, the review write-up, the lender’s answer and every cited page go to the Chief Credit Officer, who decides.

How long does it take to go live?

The Agentic Solution Engine builds and deploys it from your requirements — your credit policy and rating scale, your spreading template, your challenge format and a sample of credit files — and it goes live once every quality gate has passed. We will walk you through it on your own loans first.

See it on
your loan book.

We’ll run Credit Risk Review on a sample of your own commercial credit files.