- Before
- 38 renewals a quarter, each to 4–6 markets, and a summary page that says five million without saying five million of what.
- Now
- Starts from a cited matrix ranked on the client's own requirements, and spends her time deciding the three cells that only look equal.
One cyber renewal, from five quotes to a co-signed proposal
Tollbridge Partners is renewing Meridale Health Billing Services for cyber and privacy liability, effective Sun 1 Nov — 20 days out. Five quotes are in. Here is what happens next, screen by screen, in the working solution.
- 01Mon 12 Oct, 08:52
Five quotes, one matrix, ranked on what the client asked for
Audrey Kessler · Senior account executiveAudrey opens the Meridale renewal: expiring with Larkspur at $186,400, $5M with a $100,000 retention, the proposal meeting Thu 15 Oct at 10:00. Five carrier columns carry rank, paper, total cost, change against expiring and a “meets n of 6” bar. Bramwell Indemnity is the cheapest at $171,900, down 7.8%.
“Ranked on the 6 pinned rows, then total cost. Pin any row to rank on it.”
- 026 min 12 s
214 pages read, every step in view
The six agentsThe quote reader took 25 terms from each quote — 125 cells, each with its page. The forms and endorsements reader opened 61 of 61 forms and found four that change a term the schedules do not show, NG-CY 114 among them. The like-for-like checker marked three cells, and the subjectivities tracker listed 17 conditions, 7 already met by documents on file.
“A value the agents could not find on a page reads ‘not stated’; nothing is filled from memory or from another carrier’s quote.”
- 03Pinned
What Meridale asked for, from the clause that asks for it
Requirements matcherSix requirements, read from three documents and the expiring policy: $5,000,000 privacy liability each claim from the St. Aldric MSA §11.3(b); regulatory defense of $2,000,000 or more and breach response of $1,000,000 or more from the Harrow Valley BAA §7.2; ransomware at full limit with no coinsurance and a retention of $150,000 or less from the board risk memo; prior acts back to 1 Nov 2019 from the expiring policy.
- 04Amber
Same $5,000,000. Not the same cover.
Like-for-like checkerBramwell's privacy liability cell reads $5,000,000 like everyone else's, but it is amber. Audrey opens it and sees both passages side by side under the St. Aldric clause. Larkspur pays $5,000,000 each claim from a liability aggregate of its own; Bramwell has one $5,000,000 aggregate for all loss under all insuring agreements combined.
The checker compares the wording and states the difference. It does not decide; the account executive does.
- 0509:10
Marked not met — and the ranking moves
Audrey Kessler · Senior account executiveShe marks the cell “Does not meet”. Bramwell drops from second to fourth, now 5 of 6 met with 1 short, and its cell reads “Not met: wording differs”. Northgate moves up to second; two amber cells are left to decide.
- 06One click
Ask the underwriter, with the passage quoted
Audrey Kessler · Senior account executiveNorthgate's ransomware cell reads full limit on the schedule, but endorsement NG-CY 114 adds 20% coinsurance above $1,000,000. One click drafts the email to Rafael Quintero at Northgate: will they delete NG-CY 114, with the endorsement wording quoted and an answer asked for by Wed 14 Oct.
“Drafted by the proposal writer with the passage quoted. Nothing goes to a carrier until you send it.”
- 07Page 37 of 44
The endorsement nobody would have opened
Forms and endorsements readerEvery cell opens the quote page it came from. In Northgate's quote, NG-CY 114 · Cyber Extortion Coinsurance sits on page 37, the passage highlighted and a margin note tying it to the ransomware row. The page list shows only the pages the agents used, and the quote's 11 forms are all opened.
- 08Renewal vs expiring
What changes if Meridale stays with Larkspur
Audrey Kessler · Senior account executiveThe expiring policy against the renewal quote: 22 terms compared, 6 changed. Premium up 9.8% to $204,750, retention $100,000 to $150,000 each claim, waiting period 8 to 10 hours, dependent business interruption doubled to $2,000,000 — and a new exclusion, LSC 2291, for tracking technologies, which matters because the payment portal uses analytics tags.
- 09Before binding
Seventeen subjectivities, one request to the client
Tomasz Wren · Account managerEach carrier's conditions, due before binding or within 30 days after, matched to documents on file: the MFA attestation of 22 Sep meets three quotes. One is blocked — Northgate needs EDR on 100% of endpoints confirmed in writing, and Meridale is at 402 of 414, with the last 12 on Tue 20 Oct. Northgate's quote must bind by Fri 23 Oct.
The subjectivities tracker never confirms a bind or tells the client they are bound.
- 10Before Thu 15 Oct
A cited proposal, ready to approve and co-sign
Graham Pell · ProducerThe proposal writer drafts it for Renee Okafor, CFO: renew with Larkspur at $204,750, the only quote that meets all six requirements; Northgate is the alternative if it deletes NG-CY 114; Bramwell, the lowest premium, does not give St. Aldric $5,000,000 per claim. Every figure carries a citation. Audrey approves it, Graham co-signs it, and Renee chooses the carrier at the meeting on Thu 15 Oct at 10:00.
“This comparison summarises the carriers’ quotes; the policy wording governs.”