- Before
- Runs four to six bids at once, chasing experts, editing and reformatting — “I don't need more drafts. I need to know which section will miss Friday.”
- Now
- Sees the forecast finish against the deadline, accepts the replan when a section slips, and approves each section with a reason code.
One RFP, from at risk to approved and placed
Calderbrook Health System, an 11-hospital health system, has sent RFP CHS-2026-114 for EHR integration and interoperability services: 184 questions, five years, $4.82M, due Friday 16 October at 17:00. It is Wednesday, 09:40. Here is how the proposal manager works with the agents, screen by screen, in the working solution.
- 01Wednesday, 09:40
The whole RFP on one board, and the section that will miss Friday
Sara Lind · Proposal managerEach tile is a section and each small cell a question, filling as answers are drafted, reviewed and approved. 162 of 184 are drafted, 14 are with experts, 8 need pricing and 2 of 9 sections are approved; the predicted score is 83.3 of 100. Above the tiles the burndown shows 37.5 hours of person work left and a forecast finish of Fri 18:40 — 1 h 40 min late. Section 6, Security and privacy, is marked at risk.
“Finishes Fri 18:40, 1 h 40 min late. 8 questions need 12.0 h of Ingrid Solberg's time; she has 4.5 h free before Thu 12:00.”
- 02One click
“Review the replan” — the planner shows its working
PlannerThe planner reads the 8 open questions and their effort, both experts' calendars to Friday 17:00 and the skills register. It moves 6.21 penetration testing, 6.22 vulnerability management and 6.27 incident response to Arjun Mehta, security architect, who has 6 hours free. For 6.9 encryption at rest and 6.12 multi-factor authentication it finds approved answers in the Brennick Regional Health bid won in June 2026, for Ingrid to confirm instead of write. Ingrid goes from 12.0 to 4.4 hours.
“Nothing moves until you accept.”
- 03Accepted, 09:41
The forecast moves to Friday 14:20
Sara Lind · Proposal managerSara accepts the replan. The burndown now forecasts Fri 14:20, 2 h 40 min to spare, with 34.9 hours of work left, and Section 6 stops showing at risk. The planner tells Ingrid and Arjun and sets their due times for Thursday 12:00 and 17:00. Both the acceptance and the message are on the audit trail.
- 04Ingrid's inbox
Five questions that need her, not thirty-four
Ingrid Solberg · Security and compliance leadIngrid sees only what needs her: “Calderbrook Health RFP needs 5 answers from you”, due Thursday 12:00. For 6.9 and 6.12 the approved Brennick answer is already there, reviewed by her on 21 Aug 2026 — she confirms or writes a new one. For 6.30, where Exhibit H has 3 clauses outside the standard business associate agreement, she writes the answer and the reviewer checks it against the requirement.
Each request says how long it should take: about 10 minutes to 1.5 hours.
- 05Every claim cited
Question 4.6: 120 days, not 90
Drafting agent and Commitment checker“State the time from contract signature to go-live.” The drafting agent wrote “Go-live in 90 days” from an older proposal. The commitment checker read implementation method IM-3 — 120 days for 40 or more interfaces, and Calderbrook has 46 — and Marcus Oyelaran accepted the corrected wording on Tuesday. The answer now cites IM-3 and the won Brennick proposal; the reviewer passed it: 2 of 2 requirements answered, win theme W1 present, 21 of 150 words.
The drafting agent never states a capability without a source; under 70% confidence it routes the question to an expert.
- 06Promise check
63 promises read, 4 that the company could not keep
Commitment checkerThe commitment checker found 63 promises in 162 drafts — availability, dates, certificates, liability, response times — and checked each against what binds Kestrel & Vane on the 1 Feb 2027 start date. 59 hold. Answer 5.3 promises “99.99% monthly availability”, from a 2024 statement past its review date; hosting SLA policy HS-4 v6 offers 99.9% standard and 99.95% premium. It proposes 99.95% with the premium tier, priced in 8.4, for Tomás Reyes, the hosting lead, to accept, send on or override with a reason.
“Why it matters: at 99.99% a missed month would cost up to $7,000 in service credits we did not price.”
- 07The buyer's red team
Calderbrook's own weights, applied before Calderbrook does
Evaluator and ReviewerThe evaluator scores each section with the RFP's §2.4 weights: 83.3 of 100 now, 86.1 when the gaps close, against a target of 85. Security sits at 15.2 of 20 because 8 answers are still with experts — 4.8 points at stake. The reviewer, independent of the drafter, has 287 of 332 requirements answered, win themes in 84 of 95 answers that need one, and 4 answers flagged to their owners, such as 3.14, which does not say how standards work protects the 120-day plan.
The evaluator never claims to know the buyer's decision: the score is a prediction.
- 08Pricing
Exhibit P built from the price book, with authority checked
Pricing agentThe pricing agent filled 8 lines from price book PB-2026.3: $4,820,000 over five years, $436,800 of discount, a 31.4% margin against a 28% floor. Lines 8.4 and 8.7 carry a 12% multi-year discount, above the account executive's 8% authority, so they wait for Olu Adeyemi on the deal desk. It also checked the 5 prices the narrative mentions: answer 7.4 says data migration is in the fixed fee, but the workbook prices it in 8.9.
The pricing agent never sends a price without deal desk approval.
- 09The decision
Section 4 approved with a reason code
Sara Lind · Proposal managerSection 4, Implementation and project management, shows 22 of 22 reviewed, 41 of 41 requirements answered, 19 answers carrying a win theme and a predicted 17.6 of 20. Sara picks SA-01 Complete and reviewed, adds her note, ticks that she has read the reviewer's and the commitment checker's results, and signs as approver. 3 of 9 sections are now approved.
“Reviewed with Marcus Oyelaran. 4.6 now says 120 days, matching the plan in Attachment 6.”
- 10Placed and proven
In Calderbrook's own template, checked against its rules
AssemblerThe assembler places Section 4 in Calderbrook's own Word template, Exhibit T, on pages 19–31, then re-reads the file against the shred: answers inside their word limits, a 97-page forecast against the 120-page limit, headings and numbering unchanged, Arial 11 pt. 4 of 10 checks pass so far, and the proof shows what is still open: 7.4 contradicts Exhibit P, form E waits for Catherine Moreau, 3 promise conflicts are open.
“Submit stays locked until all 10 checks pass and Catherine Moreau signs.”