SystemLoan Operations & Commercial Servicing

Syndicated Loan Agency Management

Syndicated loan agency management: every lender notice drafted, every consent counted the way the agreement counts it

Every notice sent and every vote counted, no spreadsheets.

See one case, screen by screen ↓
demo52.28%of voting exposure consented once Selwick’s page was read — Required Lenders met
demo46.06%by exposure, where a head count of 12 of 22 lenders (54.5%) would have looked passed
demo$45.0Mof exposure taken out of both sides of the count — a Defaulting Lender and an Affiliated Lender
targetSamedaylender notices drafted, tied to the cent and released
In short

What is Syndicated Loan Agency Management?

Software for the administrative agent on a syndicated or private credit facility: it sends rate-set, funding, payment and amendment notices to every lender, collects their consents, and records whether the agreement’s thresholds were met. Syndicated Loan Agency Management adds agents that draft each lender’s notice from the agreement and the register, read every reply and signature page, and count the vote by the agreement’s own definitions.

How to choose AI solutions for lending →

Updated

The problem

Why amendment votes are still counted in a spreadsheet, three times

When the borrower asks for an amendment or a waiver, the administrative agent becomes the syndicate’s post office and its returning officer. It posts the request and the signature pages to every lender, chases the ones who have not answered, and declares whether the agreement’s thresholds are met. Rate-set, funding and payment notices keep going out to the same lenders at the same time. Most of that runs through a shared agency inbox, a mail-merge and a spreadsheet of who has signed.

The count is where it goes wrong. Required Lenders is measured by exposure, not by heads. A payment deferral needs every affected lender, not a majority. A Defaulting Lender comes out of the numerator and the denominator. A signature page signed for the wrong fund does not bind the lender of record. A spreadsheet that sums heads or forgets an exclusion declares the wrong result, and the relationship manager is the one who signs it.

demo$625.0Mwhere the Required Lenders line would sit if the $45.0M of excluded exposure were left in — the right line is $602.5M
typical$900Msent in error by one agent bank in 2020, when it meant to send about $7.8M of interest
Where an amendment vote’s agency hours goestimated
By hand33 days
With the solution6 days
  • Reading the agreement for thresholds and exclusions4 → 0.5 d
  • Drafting solicitation and reminder letters per lender8 → 1 d
  • Reading replies and checking signature pages6 → 1 d
  • Counting and re-counting the vote5 → 0.5 d
  • Chasing missing pages and away contacts6 → 2 d
  • Outcome record and consent-fee schedule4 → 1 d

Estimated split of an associate’s hours on one amendment vote with two dozen lenders, by hand and with the solution.

How it works

How an amendment vote moves

Six specialist agents draft every notice and count every vote by the agreement's own rules; the relationship manager declares and signs.

What comes in
Request and replies in24 lenders · agreement, register, request, emails, signature pages
Agents at work
Agreement readerthreshold per item
Then
Notice drafter
Reply reader
Follow-up scheduler
Then
Vote counterby exposure · each lender
Then
Outcome recorderrecord + fee schedule
A person decides
Relationship managerdeclares and signs
What comes out
Notices per lender
Live tally
Signed outcome
One case, step by step

One amendment vote, from three new replies to a signed outcome

Thistledown Foods Holdings has asked its 24 lenders for Amendment No. 3 to its $1,250,000,000 credit agreement: a leverage covenant step-up, and a deferral of the 31 December amortization payment. Corvane Bank, N.A. is administrative agent. Consents close Friday 16 October at 12:00 noon New York time. Here is Monday morning, screen by screen, in the working solution.

  1. 01Monday, 10:40

    The vote itself is the home screen

    Elena Marsh · Agency services associate

    Elena opens the consent board. The outer ring is Item 1, the leverage covenant step-up, with each lender’s seat as wide as its exposure: $555.0M of $1,205.0M voting, 46.06%. Required Lenders needs more than $602.5M. The inner ring is Item 2, the amortization deferral, one equal seat per affected Term Lender: 17 of 20. The clock reads 4 days 1 hr 20 min.

    “By heads 12 of 22 lenders (54.5%) would look passed. This agreement counts by exposure: 46.06%, not met.”

  2. 02One click

    Three new replies, read and counted in view

    Reply reader and vote counter

    Elena presses “Read 3 new replies”. The reply reader opens Selwick Commercial Bank’s signature page: the entity matches the register, it is signed by Anita Sorensen, Managing Director, with authority on file, both boxes marked, dated 12 Oct. The vote counter adds Selwick’s $75.0M and the ring’s green crosses the top line.

    “Item 1: +$75.0M → $630.0M of $1,205.0M = 52.28%. More than $602.5M — Required Lenders met under §1.01, Lindqvist and Ironvale disregarded.”

  3. 03Same run

    A majority does not carry the deferral

    Vote counter and follow-up scheduler

    Deferring a scheduled principal payment is a sacred right under §9.02(b)(iii), so every Term Lender’s signature counts the same. Selwick’s $50.0M term position makes it 18 of 20. Northwold Trust emails that credit approval is in and the page follows Wednesday — noted, not counted. Halvorsen Bank’s contact is out of office until 19 Oct, after the deadline, so the reminder is drafted to the backup on the register, Joanne Mercer.

    An email without a page is noted, not counted.

  4. 04Read at 09:20

    A page signed for the wrong fund

    Reply reader

    Brantley’s page has both boxes marked, but it names Brantley Senior Loan Fund I, L.P. The register shows the $35,000,000 term position assigned to Fund II on 14 Aug 2026, by an assignment and assumption that settled. The reply reader does not count it.

    Never counts a page from an entity that is not on the register.

  5. 0510:44

    A corrected page, asked for in one step

    Elena Marsh · Agency services associate

    The follow-up scheduler has drafted the request to Colin Vasquez, with Daniel Okafor and agent’s counsel Nora Quist of Ashby Thorne LLP on copy: re-sign in the name of Fund II, mark Consent A and Consent B as intended, and return it before noon on Friday. Elena reads it and sends it.

    “A page from an entity that is not the lender of record does not bind the lender of record.”

  6. 06Checked 6 Oct

    Which change needs which vote, with the clause

    Agreement reader

    The agreement reader placed each item on its threshold before the request went out. The covenant step-up changes §6.12(a) and is not on the §9.02(b) list, so it needs Required Lenders. The deferral postpones a payment under §2.10(a), so all 20 voting Term Lenders must sign. Lindqvist Capital Bank failed to fund its $1,190,476.19 share of the 18 June borrowing; Ironvale Credit Opportunities is a sponsor affiliate. Nora Quist confirmed both classifications and both exclusions.

  7. 07Drafted 10:42

    Reminder 2 of 4, one letter per lender

    Notice drafter

    Eight letters, each naming only the consents that lender has not returned, each carrying the tally at 10:42: 52.28% for Consent A, 18 of 20 Term Lenders for Consent B. Halvorsen’s letter goes to Joanne Mercer. Eight lenders is within the 10 an associate may release alone.

    “Tally 52.28% and 18 of 20 match the consent board at 10:42.”

  8. 08Borrowing request, 09:12

    A funding notice that sums to the cent

    Ruth Calloway · Agency operations supervisor

    A revolving borrowing of $35,000,000 on Thursday 15 October, split across 19 Revolving Lenders at each one’s Applicable Percentage of $420,000,000. The $0.01 rounding difference sits with Corvane’s own position. Lindqvist’s $2,083,333.33 is requested, but the agent will not advance it on a Defaulting Lender’s behalf. Funding notices always need a second person, so the release waits for Ruth.

  9. 09Ready to declare

    The record of the outcome, assembled

    Outcome recorder

    Part A has every condition checked: the Required Lenders at 52.28% from 13 signature pages read against the register, executed by the borrower and each guarantor on 9 Oct, the officer’s certificate of no default, agent’s counsel on 12 Oct, and a consent fee of 10 bp — $630,000 so far, with the schedule lender by lender. Part B stays open at 18 of 20.

    The outcome recorder never declares an outcome — the relationship manager does.

  10. 10Signed, 12 Oct

    Part A declared effective

    Daniel Okafor · Agency relationship manager

    Elena sends Part A to Daniel to declare. He declares the covenant step-up effective and signs the record at 10:42. The effective-date notice is queued for release to 24 lenders. If Halvorsen or Brantley has not signed by noon on 16 Oct, the $10,375,000 remains due on 31 Dec 2026 and the borrower is told the same afternoon.

Who it’s for

Built for everyone on the agency desk.

The same amendment vote, seen by the four people who carry it — what their week looked like, and what it looks like now.

EM
Elena MarshAgency services associate, Corvane Bank, N.A.
Agency services associate
Before
Counts the vote three times and still checks the definitions before she says it passed — while notices go out every morning.
Now
Starts from a live count by the agreement’s own rules, with every page already checked against the register; spends her time on the replies that need a person.
DO
Daniel OkaforAgency relationship manager
Agency relationship manager
Before
Signs an outcome he has to take on trust from a spreadsheet.
Now
Signs a record that shows the count, every signature page, the exclusions and the clause behind each threshold.
RC
Ruth CallowayAgency operations supervisor
Agency operations supervisor
Before
One wrong notice to forty lenders is forty phone calls.
Now
Co-releases every funding and payment notice, and any notice to more than 10 lenders, with each lender’s amount already tied to the request.
MF
Marcus FeldDeal closer
Deal closer
Before
If the register is wrong on day one, every notice after it is wrong.
Now
Boards each facility and its register once; positions, shares and contacts carry through every settled assignment.
Built on the engine

6 agents. Each with one job, and hard limits.

Six specialist agents draft every notice and count every vote by the agreement's own rules; the relationship manager declares and signs.

Agreement reader

Reads the credit agreement — the definitions, the amendment section, the defaulting and affiliated lender clauses — and places each requested change on its threshold, citing the section.

  • Never decides a borderline classification — sends it to agent’s counsel
  • Cites the section for every threshold
Notice drafter

Drafts funding, rate-set, payment, solicitation and reminder notices per lender from the agreement and the register, with a margin note citing the clause.

  • Never sends a notice — a person releases it
  • Amounts must sum to the request to the cent; any rounding sits on the agent’s own position
Reply reader

Reads lender emails and signature pages: the entity, the signer, the signer’s authority and each item marked consent or decline.

  • Never counts a page from an entity that is not on the register
  • Never counts an email without a page unless the agreement allows it
Vote counter

Tallies each item by the agreement’s own definitions — exposure, exclusions, each affected lender — and lists every affected lender and whether it has signed.

  • Never counts by heads
  • Never rounds a threshold
Follow-up scheduler

Reminds waiting lenders on the cadence, naming only what each still owes, and finds the backup contact when someone is away past the deadline.

  • Never writes to the borrower
  • Drafts only — a person releases
Outcome recorder

Assembles the record of the outcome: the tally, the pages, the exclusions, the effective-date notice and the consent-fee schedule.

  • Never declares an outcome — the relationship manager does
Relationship manager

Declares the outcome; associate releases notices. The agents propose; a named person decides.

Ask in plain words

Ask about any vote, lender, clause or notice

Anyone on the agency desk can ask in plain words — or say who to remind. Answers point to the clause and the page.

Has the covenant step-up passed?

Yes — Item 1 has the Required Lenders: $630.0M of the $1,205.0M voting exposure, 52.28%, against more than 50%. Selwick Commercial Bank’s page at 10:31 took it over the line. It is counted by exposure, not by heads; Lindqvist and Ironvale are out of both sides. Part A is ready for Daniel Okafor to declare.

Why aren’t Lindqvist and Ironvale counted?

Two positions, $45.0M, are outside the count. Lindqvist Capital Bank ($25.0M) has been a Defaulting Lender since 22 Jun — it did not fund the 18 Jun borrowing — so it is out of numerator and denominator. Ironvale Credit Opportunities ($20.0M) is an affiliate of the sponsor: no vote on Item 1, deemed to consent to Item 2. So the denominator is $1,205.0M, not $1,250.0M, and the line is $602.5M.

Who still has to sign the payment deferral?

Item 2 postpones a principal payment, so every Term Lender must sign. 18 of 20 have. Still needed: Halvorsen Bank ($30.0M term) — Per Lindahl is away to 19 Oct, backup Joanne Mercer; and Brantley Senior Loan Fund II ($35.0M term) — its page was signed for Fund I, not the lender of record.

Remind every lender who hasn’t voted

Drafted 8 letters, one per lender, each naming only the consents that lender still owes and today’s tally. Halvorsen’s goes to Joanne Mercer, the backup on the register. You can release them yourself — nothing is sent until you do.

Every screen

The working solution, as it ships.

13 screens from the working solution, on its sample data. Pick one to see it large.

The consent boardThe amendment vote as the home screen: seats as wide as exposure, the Required Lenders line, the sacred-right ring and the replies coming in.
Replies read and countedEach signature page checked against the register, then counted — 52.28%, Required Lenders met.
Every seat24 lenders grouped by their vote, with who is waiting, who is out of office and who is not counted, and why.
A signature page, readSigned for Brantley Senior Loan Fund I, while the lender of record is Fund II — not counted, with the reason.
Ask for a corrected pageThe request drafted for the person to read and send, with the relationship manager and agent’s counsel on copy.
How this agreement countsRequired Lenders, each affected lender, each lender and who is not counted — with the clauses and the reader’s margin notes.
NoticesReminders, funding, rate-set, solicitation and payment notices, one letter per lender, each tied to the tally.
A funding notice$35,000,000 split by Applicable Percentage to the cent, the Defaulting Lender flagged, and a second person on release.
The lender registerRevolving and term positions, share of voting exposure, each lender’s vote and its operations contact.
Record of the outcomeEvery condition for Part A checked, Part B still open, and the consent-fee schedule lender by lender.
Declared and signedThe relationship manager declares Part A effective; the effective-date notice is queued for 24 lenders.
The agency book38 facilities under agency, this week’s notices and votes by day, and every facility by its next event.
Your desk’s rulesThresholds from the agreement, signature-page checks, reminder cadence and release rules — all settings.
Governance

Built for the agent’s duty: counted by the clause, released by a person, signed on the record.

Counted by the agreement, never by headsEach item is tallied the way the credit agreement defines it — by exposure for Required Lenders, every affected lender for sacred rights — and every threshold cites its section.
Exclusions exactly as writtenDefaulting and Affiliated Lenders come out of the count exactly as the agreement says, and the board shows who is out and why, with the clause.
A page counts only from the lender of recordA signature page is counted only when the entity is the lender of record, the signer has authority on file and each item is marked. An email consent without a page is noted, not counted.
Agents draft; people releaseNo notice leaves without a person. Notices to more than 10 lenders, and every funding or payment notice, need a second person.
Only the relationship manager declaresThe agents count and assemble the record; the agency relationship manager declares the outcome and signs it. Borderline classifications go to agent’s counsel.
Every step on the audit trailEvery reply read, every page counted or rejected, every notice released and every outcome declared is recorded with who and when. Changes to settings are versioned and on the audit trail too.
Configuration

Your agency desk’s rules, not ours

Thresholds come from each agreement. How notices are released and how lenders are chased are settings.

SettingDefaultChoose from
ThresholdsFrom the agreementRead from each agreement’s definitions and amendment section; agent’s counsel confirms the first read
Borderline classifications go toAgent’s counsel — Ashby Thorne LLPAgent’s counsel · Agency relationship manager · Head of Agency Services
Signature pages counted only from the lender of record, signer with authority on file, each item markedOnOn · off
Email consents without a pageNoted, not counted until the page arrivesNoted, not counted · Counted if the agreement allows electronic consent
Reminder cadence4, 2 and 1 days before, and the morning of the deadline4, 2 and 1 days before and the morning · 2 and 1 days before · Daily from posting
Out-of-office replies: write to the backup contact on the register the same dayOnOn · off
Associate releases alone10 lenders or fewer10 lenders · 5 lenders · Never alone
Second person — above that, and for every funding or payment noticeRuth CallowayRuth Calloway · Daniel Okafor
Connections

Works with what the agency desk already runs

Credit agreementsagreements, amendments, fee letters, assignments, authority lists
Lender registercommitments, principal, Applicable Percentage, contacts and backups
Agency inboxlender replies, signature pages, out-of-office notes
Deal siterequests and signature pages posted to lenders
Borrower requestsborrowing requests, amendment and waiver requests
Rate publicationsTerm SOFR for rate-set notices
What it changes

The difference, in numbers.

Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.

target
Sameday
lender notices drafted, tied to the cent and released
By hand1–2 days
With agentssame day
target
100%
of votes counted by the agreement's definitions, live
22 of 22 seats
by exposure, exclusions applied
typical
$900M
sent in error by one agent bank in 2020 when manual checks missed it
MeantSent

“demo” = seen in the working solution, on its sample facility · “target” = the design goal, measured in the live solution · “estimated” = our estimate · “typical” = published figures (Bloomberg and American Banker on the August 2020 agent payment error — about $7.8M of interest intended, about $900M sent). People, banks, funds, borrowers and law firms named on this page are fictional — characters and sample data in the working solution.

Questions

What agency teams ask us.

What is loan agency software?

Software for the administrative agent on a syndicated or private credit facility: it sends rate-set, funding, payment and amendment notices to every lender, collects their consents, and records whether the agreement’s thresholds were met. Syndicated Loan Agency Management adds agents that draft each lender’s notice from the agreement and the register, read every reply and signature page, and count the vote by the agreement’s own definitions.

How does it calculate a Required Lenders vote?

By exposure, exactly as the agreement defines it — not by heads. On Amendment No. 3 in the working solution, 12 of 22 lenders had consented, which looks like a majority by heads, but by exposure it was 46.06% and not met. Selwick Commercial Bank’s $75.0M page took it to 52.28% of $1,205.0M voting.

Does it handle sacred rights that need every affected lender?

Yes. The agreement reader places each requested change on its threshold with the clause. A deferral of a scheduled principal payment needs each affected lender under §9.02(b)(iii), so the board shows it as one equal seat per Term Lender and names every lender still needed.

How are Defaulting Lenders and Affiliated Lenders treated?

As the agreement says. In the working solution a Defaulting Lender’s $25.0M is out of the numerator and the denominator, and a sponsor affiliate’s $20.0M has no vote on the covenant item and is deemed to consent to the deferral. The board shows who is out and the clause behind it.

What if a signature page is signed by the wrong entity?

It is not counted. The reply reader checks the entity against the lender of record on the register, the signer against the authority list and each item marked. A page signed for a fund that assigned its position away is flagged, and the follow-up scheduler drafts the request for a corrected page.

Do the agents send notices or declare outcomes on their own?

No. The agents draft and count; a person releases every notice, with a second person for notices to more than 10 lenders and for every funding or payment notice. Only the agency relationship manager declares an outcome and signs the record.

Which systems does it work with?

Your credit agreements and amendments, the lender register, the agency inbox, the deal site, borrower requests and the rate publications used for rate-set notices. It drafts from them and records every reply against its lender and item.

How long does it take to go live?

The Agentic Solution Engine builds and deploys it from your requirements — your credit agreements, lender registers and notice templates — and it goes live once every quality gate has passed. We will walk you through it on one of your own facilities first.

See it on
your next amendment.

We’ll run Syndicated Loan Agency Management on one of your own credit agreements and lender registers.