- Before
- Works a pipeline of 214 loans, and loses money on the day she didn’t count, not on the fee.
- Now
- Starts on the loan with the nearest clock, every fee already judged, and approves the revised LE with hours to spare.
One fee change, from the lock desk to a revised Loan Estimate
Tuesday 13 October, 8:40 am. Last Thursday the Hensleys’ appraisal came in at $598,000 on a $612,000 purchase, and on Friday the lock desk re-priced the loan. Closing is Thursday 22 October. Here is the day, screen by screen, in the working solution.
- 018:40 am
The loan that needs her most, with every disclosure side by side
Renée Okafor · Disclosure desk leadRenée’s home screen opens on the work itself: a rail of loans with a fee change — Hensley, Brennan, Okonkwo, Sorensen, Abernathy, Haddad — and the Hensley file laid out as versions. LE 1, LE 2 (the baseline, locked at 6.375%), LE 3 not drafted yet, and CD 1 from Quillfeather’s fee sheet of 12 Oct, every fee a row grouped by tolerance bucket. LE 3 is due at 5:00 pm, 8 h 20 m from now.
“Five fees moved after LE 2. The watcher opened a check when the lock desk re-priced on Fri 9 Oct 10:42. Nothing is judged yet.”
- 02One click
Every increase tied to its reason — or flagged as a cure
The agentsRenée presses “Check CD 1 against the Loan Estimates”. Six agents compare 19 fees across four versions and judge each increase against its evidence. Discount points up $2,448: valid — the appraisal at $598,000 is new information about the property — and reset if LE 3 goes today. Appraisal fee $650 to $825: no changed circumstance, a $175 cure. Title and recording fees run 15.0% over LE 2, past the 10% limit: a $158 cure.
Cure owed if LE 3 goes today: $333.
- 03The evidence
Who asked for the rush
Changed-circumstance judgeThe processor’s note says “Rush appraisal — borrower closing date”. The judge reads the email behind it: on Fri 2 Oct the loan officer asked the appraisal management company to rush the order “so we don’t run tight on the lock”. Nothing from the Hensleys asks for it. A reason the lender caused is not a changed circumstance, so the appraisal fee stays at its zero-tolerance baseline.
Limit: a reason the lender caused is never valid.
- 04Decisions
Five changes, each with when it was known and the rule
Changed-circumstance judgeEvery change shows when the lender knew, the re-disclosure deadline counted in office days, whether a Loan Estimate followed, and the decision quoted from the file. The appraisal: valid, send today. The rush: not valid. The PUD on the title commitment: valid but too late — the window closed Tue 6 Oct. Quillfeather’s new title fee schedule: not valid, a provider’s price change. Renée accepts or overrides each one.
The judge recommends; the disclosure desk accepts. An override needs a written reason and the compliance officer.
- 05By bucket
Zero tolerance, 10% cumulative, no tolerance
Tolerance calculatorEach fee sits in its bucket against its baseline. Zero tolerance: a $175 cure for the appraisal rush, the points reset by LE 3. The 10% bucket: Loan Estimate total $3,140, limit $3,454, Closing Disclosure $3,612 — 15.0% over, a $158 cure. No tolerance: six fees, insurance, prepaid interest and escrows, in good faith.
- 06If 5:00 pm passes
What missing the clock would cost
Renée Okafor · Disclosure desk leadA switch on the board — “LE 3 goes today” or “If LE 3 misses 5:00 pm” — recomputes every baseline. Miss the clock and the points cell turns red: LE 3 not sent in three office days, a $2,448 cure. The total owed at closing jumps from $333 to $2,781.
“LE 3 missed · points not reset.”
- 07The clocks
A Thursday closing, counted the way the rule counts it
Disclosure clock keeperThe loan timeline puts every disclosure, change and clock on one calendar to closing. Re-disclosure counts office days — Mon 12 Oct was Columbus Day, and the office was open. Receipt counts every day but Sundays and federal holidays. The Closing Disclosure must be received by Mon 19 Oct, and LE 3 must be received before the CD goes.
“If LE 3 goes today but is not opened, it is presumed received Fri 16 — and a CD sent then would land Tue 20, a day late. Ask the Hensleys to sign by Wed 14.”
- 08Drafted
LE 3, with every changed figure marked
Redisclosure drafterThe revised Loan Estimate is drafted on the form, with the changes marked: 0.750% of loan amount in points at $3,672, mortgage insurance at $118 a month, the new appraisal and recording figures. Beside it: the changed circumstance, the re-disclosure deadline, e-delivery with e-consent from 3 Sep, and the date it must be received — Sat 17 Oct.
“LE 3 resets only the points. The appraisal rush and the 10% bucket stay cures — sending it does not change them.”
- 099:12 am
Approved and sent, 7 h 48 m before the clock
Renée Okafor · Disclosure desk leadRenée approves and sends LE 3 by e-delivery. The points are reset and $2,448 is prevented. The Closing Disclosure is planned for Thu 15 Oct and will carry a $333 lender credit in Section J — $175 for the appraisal rush and $158 for the 10% bucket — inside her $500 approval limit, so it needs one approval.
“Approved and sent by Renée Okafor · 9:12 am · $2,448 prevented · CD planned Thu 15 Oct.”
- 10Every quarter
Cures paid, and cures prevented
Diane Castellano · SVP Mortgage OperationsDiane sees cures paid on closed loans and cures prevented while the loan was still open, by month, by fee type and by branch. On the working solution’s sample lender, loans closing with a cure fell from 36.1% in January to June to 10.4% in July to September, with no missed re-disclosure clock since July.