SearchStudent Success, Advising & Experiential Learning

Academic Advising Assistant

An AI academic advisor that answers from the student's own catalog year and degree audit, cites every sentence, and never promises an exception

Answers at any hour, cited to the student's own catalog year, and never a promise.

See one case, screen by screen ↓
demo9,214questionsfrom students in one registration week, 45% of them outside office hours
demo87.3%answered with a citation for every sentence and no case needed: 8,041 of 9,214
demo5catalog yearschecked for every answer before the student reads it
typical296adviseesper professional advisor, the national median caseload
In short

What is Academic Advising Assistant?

Academic Advising Assistant is an AI academic advisor for colleges and universities. It answers students' and advisors' degree requirement questions from the catalog of record for the student's own catalog year, the live degree audit and published policy, and cites every sentence to page and section. Anything that needs a decision becomes an advising case that the advisor and the college dean decide.

AI in education: a buyer's guide to agentic AI for colleges, universities and school districts →

Updated

The problem

Why requirement questions wait three weeks, and why a fast AI academic advisor is not enough

An AI academic advisor is only as good as the catalog year it answers from. Every registration season the same questions arrive by the thousand: does this course count, which catalog am I on, can one course count twice, what happens if I change majors. Most have a written answer somewhere in the catalog, the degree audit and the policy manual, so advisors spend booked-solid appointments reading degree requirements aloud while students at risk wait. A generic academic advising chatbot is faster, but it answers from the current catalog. With five catalog years live at once, the same course can meet a requirement for one student and not for the student next to them, and a wrong-year answer surfaces at the graduation check, a term too late.

The other failure is a promise. "That should count" in a chat or an email reads as approval, but substitutions, waivers and petitions belong to the advisor and the college dean, and the degree audit changes only when the dean signs. Academic Advising Assistant puts academic advising AI in front of the routine questions, answers each from the student's own catalog year with every sentence cited, and turns anything that needs a decision into a case with the evidence attached. Each week it also tells the catalog editor which rules confuse students.

typical441adviseesper professional advisor at two-year colleges, the median caseload
typical600adviseesper professional advisor at large institutions, the median caseload
demo20.7%of answers in one week had another live catalog year where the answer differs: 1,906 of 9,214
Where a course substitution's business days goestimated
By hand19 days
With the solution1.3 days
  • Waiting for an advising appointment to ask10 → 0 d
  • Finding the rule, the transfer record and the syllabus2 → 0.1 d
  • Filling in and routing the course substitution petition2 → 0.1 d
  • Waiting for the college dean's signature3 → 1 d
  • Updating the degree audit and telling the student2 → 0.1 d

Estimated split of a typical course substitution request, by hand and with the agents, in business days. The 'after' column is our modest estimate inside the three-business-day service level the solution sets for substitutions.

How it works

How a question is answered

Seven agents answer from the student's own catalog year, check every other year and turn decisions into cases; the advisor recommends, the dean co-signs.

What comes in
Data in6 systems · catalog, degree audit, student information, advising CRM, sign-on, documents
Agents at work
Question Routercatalog year · intent
Audit Readerthe deciding block
Then
Answererown catalog year
Citation Checkerevery sentence
Then
Year Checker5 catalog years
Then
Case Builderno promise · petition
Rule Clarityweekly to the editor
A person decides
Advisor recommendscollege dean co-signs · registrar owns the catalog
What comes out
Cited answer
Advising case
Clearer catalog
One case, step by step

One student's questions, through the AI academic advisor to a co-signed exception

Jordan Ellis is a junior in the Psychology BA on the 2023-24 catalog, registering for spring 2027 on November 2. On Tuesday, October 20, he asks two questions from the learning management system. Here is what happens, screen by screen, in the working solution.

  1. 013:12 p.m.

    A cited answer from his own catalog year

    Jordan Ellis · Student

    Jordan asks whether PSY 2210 can count for his Quantitative Reasoning requirement. The Question Router reads his catalog year and program, the Audit Reader runs his degree audit, the Answerer drafts from the 2023-24 catalog of record, and the Citation Checker passes all three sentences at confidence 0.96 and a grade-8 reading level. His General Education block, 30 of 36 credits, sits open under the answer with the deciding rule, QR-3, highlighted.

    Yes. Under your 2023-24 catalog, PSY 2210 … meets Quantitative Reasoning.

  2. 02One click

    Every citation opens the catalog passage

    Jordan Ellis

    He clicks p. 214 · QR-3. The passage from the 2023-24 Undergraduate Catalog opens with the approved course list and PSY 2210 highlighted. The read-only view is logged.

  3. 031.2 seconds

    The same question, asked in every other catalog year

    Year Checker

    The Year Checker re-asks the question in 2022-23, 2024-25, 2025-26 and 2026-27. Two years give the same answer; 2025-26 and 2026-27 are marked "Would not count", because PSY 2210, SOC 2210 and ECON 2400 left the Quantitative Reasoning list in 2025-26 (p. 198 · QR-2.4). Jordan can show each cited rule word for word.

    You stay on 2023-24 unless your catalog year changes.

  4. 043:14 p.m.

    A substitution request becomes a case, not a promise

    Question Router · Case Builder

    Jordan asks whether STAT 1050 from Brandvale, taken through dual enrollment, can count instead of the major's introductory statistics course. The Question Router recognizes a course substitution for PSY-MR2, and the Case Builder opens case AC-26-04417 for his advisor with a filled course substitution petition. He attaches the syllabus at 3:19 p.m.

    I can't approve a substitution, and I won't guess. Your advisor and the dean of your college decide these.

  5. 05Afternoon

    Her day starts with what needs her

    Priya Raman · Academic advisor

    Priya has 312 advisees, and spring registration opens Monday, November 2. Her home screen shows four numbers, two cases due today, and what the agents did since last night: the Case Builder's new case for Jordan, the Year Checker's note on Kevin Tran's answer, and a sensitive topic the Question Router sent to a person.

  6. 063:40 p.m.

    She decides with the evidence on one page

    Priya Raman

    The Case Builder checked the STAT 1050 syllabus against the STAT 1100 learning outcomes: 5 of 6 matched, and the statistical software outcome only partly. Precedent shows 13 earlier requests approved and 1 denied. Priya approves with the reason "Equivalent content, syllabus reviewed" and sends it to the dean.

    The evidence supports approval … You decide; the college dean co-signs.

  7. 074:05 p.m.

    The college dean co-signs; the advisor cannot

    Dr. Tomas Varga · Associate Dean

    The exception waits in the dean's queue with Priya's recommendation, the rule AP-12, outcomes matched 5 of 6 and precedent 13 of 14. Routine items can be co-signed in bulk; this one he co-signs on its own.

    Priya Raman recommended this, so she cannot co-sign it.

  8. 084:06 p.m.

    The degree audit changes only after the co-sign

    Jordan Ellis's record

    Exception EX-26-1184 posts to the live degree audit: PSY-MR2 Introductory Statistics is met by STAT 1050. The notice the Case Builder drafted and Priya approved goes to Jordan. The record lists who viewed it, including an advisor in another college who was denied because Jordan is not his advisee.

  9. 09Every Tuesday

    Which catalog rules confuse students

    Nadia Brennan · Catalog Editor

    The Rule Clarity agent groups the week's 9,214 questions by rule. GE-7, double counting, drew 611 questions, 189 of them some form of "Does it count for my minor too?". Nadia edits the agent's suggested wording and sends it to Marguerite Shaw, the University Registrar, who approves clarification A-2026-07.

  10. 10After A-2026-07

    Every answer that cited the old wording, re-checked

    Rule Clarity

    The agent replays the 214 answers that cited GE-7: 205 are unchanged and 9 now read differently. It drafts a note for each of those 9 students, and no note goes out until the student's own advisor approves it.

Who it’s for

Built for everyone who answers to a student's degree.

The same questions, seen by the five people they reach: what their day looked like, and what it looks like now.

PR
Priya RamanAcademic advisor, College of Arts & Sciences · 312 advisees
Academic advisor
Before
Booked solid for three weeks before registration, reading the catalog aloud in 30-minute appointments.
Now
Starts the day with the two cases due today, decides each from one page of cited evidence, and spends appointments on students who need her.
TV
Dr. Tomas VargaAssociate Dean, College of Arts & Sciences · signs every substitution, waiver and petition
Associate Dean for Undergraduate Studies
Before
Signs exceptions from email threads and forms, chasing the rule and the syllabus behind each one.
Now
Sees the advisor's recommendation, the rule, the equivalence check and the precedent on one page, and co-signs routine items in bulk.
NB
Nadia BrennanCatalog Editor, Office of the Registrar · 2,800 rules across five catalog years
Catalog Editor
Before
Never learns which sentences confuse students until the same question comes back next term.
Now
Sees each week's most-asked rules with the questions behind them, and edits a suggested wording before the registrar approves it.
EM
Elena MarshDirector of Academic Advising · 140 advisors in seven colleges and the University Advising Center
Director of Academic Advising
Before
Staffs the registration peak and answers for advising quality, with no way to show that every answer was right for the student's year.
Now
Sees the week in four numbers, an advisor spot check of answer quality, and the 12 cases past their service level, which she reassigns at once.
JE
Jordan EllisStudent, Psychology BA, junior · 2023-24 catalog
Student
Before
Waits weeks for an appointment to learn whether one course counts.
Now
Gets a cited answer for his own catalog year in seconds, and a case with a named advisor and a due date when he asks for an exception.
Built on the engine

7 agents. Each with one job, and hard limits.

Seven agents answer from the student's own catalog year, check every other year and turn decisions into cases; the advisor recommends, the dean co-signs.

Question Router

Identifies the student through single sign-on, reads catalog year and program from the student information system, and classifies the question: a requirement question, a decision request, or a personal or sensitive topic.

  • Never answers
  • Never guesses the catalog year
  • Sends medical withdrawal, Title IX, disability, financial aid appeals and crisis topics to a person
Audit Reader

Runs the live degree audit, or a what-if with planned courses, and finds the block and the rule the question depends on.

  • Never changes the degree audit
  • Says when the audit is a snapshot
Answerer

Drafts one short plain-language paragraph from the catalog of record for the student's own catalog year and from published academic policy.

  • Never answers from another catalog year
  • Never answers a decision
  • Never cites the web
Citation Checker

Holds each sentence to the passage it cites, checks the reading level and sets the confidence.

  • Never releases an answer under the 0.85 confidence threshold
  • Never releases an uncited sentence
Year Checker

Re-asks the same question in every other live catalog year and marks the years where the answer differs, with citations.

  • Never changes the student's answer; it only marks and explains
Case Builder

Opens an advising case for decisions and low-confidence answers, with the conversation, citations, an equivalence check, precedent, a filled petition form and a draft notice.

  • Never promises an outcome
  • Never sends a notice before the decision and the advisor's approval
Rule Clarity

Every week, groups the questions by catalog rule and drafts clearer wording; after a clarification, replays every answer that cited the rule and drafts a note for each answer that changed.

  • Never edits the catalog
  • Never messages a student without the advisor's approval
Advisor, college dean and registrar

Recommend, co-sign and own the catalog. The agents propose; a named person decides.

Ask in plain words

Advisors ask the assistant about any student, rule or case

Ask about a student, a rule such as QR-3 or GE-7, or the cases due today, or tell it what to prepare. Every answer cites the catalog and opens the right screen.

Why did 2025-26 come up different for Jordan?

Because the 2025-26 catalog changed Quantitative Reasoning: only a MATH or STAT course counts, and PSY 2210 left the list (p. 198 · QR-2.4). Jordan is on 2023-24, where PSY 2210 counts (p. 214 · QR-3). It matters only if his catalog year changes.

Which of my advisees asked about QR this week?

19 of your 312 advisees asked about Quantitative Reasoning in the last 7 days. 15 are on 2022-23 to 2024-25 and heard that PSY 2210 counts; 4 are on 2025-26 and heard that it no longer does. Kevin Tran wants to move to 2025-26, which would change his answer; it is in his case.

Draft notes to my advisees about the GE-7 clarification

Drafted for your 3 advisees whose answers read differently: Kevin Tran, Olivia Grant and Ian Park. Each note quotes what they were told and the clarified wording. Nothing goes out until you approve it, and only after the registrar approves A-2026-07.

Show cases past their service level

1 of yours: Lucas Brandt's waiver, due Monday, escalated to Elena Marsh at 9:00 a.m. Center-wide, 12 of 486 open cases are past due; Arts & Sciences has 5.

Every screen

The working solution, as it ships.

13 screens from the working solution, on its sample data. Pick one to see it large.

A cited answer, checked in every catalog yearJordan Ellis, a junior on the 2023-24 catalog, asks whether PSY 2210 counts for Quantitative Reasoning. The AI academic advisor answers in one short paragraph, each sentence cited to page and section. His catalog years are stacked beside it, 2023-24 pinned, 2025-26 and 2026-27 marked as different, and his degree audit is open below with the deciding rule highlighted.
Every citation opens the catalog passageClicking p. 214 · QR-3 opens the passage from the 2023-24 catalog of record, with PSY 2210 highlighted in the approved course list. The read-only view is logged.
The rule word for word, and the catalog year where it changedEvery cited rule can be shown word for word, and any catalog year opened. In 2025-26, PSY 2210, SOC 2210 and ECON 2400 left the Quantitative Reasoning list; Jordan stays on 2023-24 unless his catalog year changes.
A course substitution request becomes a case, never a promiseJordan asks to use STAT 1050 instead of a major requirement. The Question Router recognizes a course substitution, the Case Builder opens case AC-26-04417 for his advisor with a filled course substitution petition, and the assistant says plainly that it cannot approve it.
The advisor's day starts with what needs herPriya Raman's home screen: 2 cases due today, four numbers, and what the agents did since last night, each item with the action that follows.
The advisor decides with the evidence on one pageThe equivalence check matched 5 of 6 STAT 1100 learning outcomes in the STAT 1050 syllabus, and precedent shows 13 approved and 1 denied. The advisor approves, asks for more or denies, each with a reason code.
The college dean co-signs; the advisor cannotAfter Priya Raman approves at 3:40 p.m., the exception waits for Dr. Tomas Varga, Associate Dean, with the rule and the evidence. The person who recommended it cannot co-sign it.
The degree audit changes only after the co-signException EX-26-1184 posts to Jordan's live degree audit at 4:05 p.m., and PSY-MR2 shows as met. The record lists who viewed it, including a denied view by an advisor without an assignment.
Which catalog rules confuse students, every weekThe catalog editor sees the rules students asked about most out of 9,214 questions, the questions behind each one, and a suggested wording she edits before the University Registrar approves it.
After a clarification, every answer that cited it is re-checkedWhen clarification A-2026-07 is approved, the Rule Clarity agent replays 214 answers that cited GE-7: 205 unchanged, 9 read differently. Each of the 9 notes waits for the student's own advisor to approve it.
A simple view of the advising centerThe Director of Academic Advising sees the week in four numbers: 9,214 questions, 87.3% answered with citations, 742 cases opened and 12 of 486 cases past due, with an advisor spot check that agreed with 488 of 500 answers.
Every question, answer, decision and view on the recordThe audit trail records people and agents with the reason and the evidence, and exports a pack for advising assessment, a FERPA access review or an accreditor.
Roles and separation of dutiesEight roles, each with what it can and cannot do, and separation-of-duties rules marked as enforced. Every settings change is proposed by one person and approved by another.
Governance

Cited, co-signed and on the record.

Eight roles, separated by dutyStudent, academic advisor, college associate dean, catalog editor, University Registrar, director of advising, administrator and auditor each have a list of what they can and cannot do. The auditor reads the trail and exports packs, and changes nothing.
The advisor recommends; the dean co-signsEvery substitution, waiver and petition needs the advisor's recommendation with a reason code and the college associate dean's co-sign. The advisor who recommends an exception cannot co-sign it, and the degree audit changes only after the co-sign.
No promise: a case insteadThe assistant never grants, promises or predicts an exception. A request for one, a sensitive topic or an answer under the 0.85 confidence threshold becomes a case with a named person and a due date.
Every sentence cites its catalog pageAnswers come only from the catalog of record, the degree audit and published policy, never the open web. Every citation opens the passage with the words highlighted, and the rule can be shown word for word.
FERPA-aware access by assignmentA student sees only their own record and an advisor sees assigned advisees, unless the director grants college-wide access for one term. Every view is logged, and a denied view is logged too.
A full audit trail, with an export packEvery question, answer, citation, year check, case, decision, notice, view and settings change is recorded with who, what, when, why and the evidence, and exports as a pack for advising assessment, a FERPA access review or an accreditor.
Configuration

Your advising policy, not ours

Thresholds, approvers, service levels and privacy are settings. A change is proposed by one person and approved by another, and every version is kept.

SettingDefaultChoose from
Release an answer without a person atConfidence 0.85Below it, the question becomes a case for the advisor
Year Checker on every answerAlways onAll five live catalog years; cannot be turned off
Topics that always go to a personSix topicsMedical or hardship withdrawal · Title IX · disability accommodations · financial aid academic progress appeals · academic integrity · crisis, with the counseling line shown at once
Course substitution reply within3 business daysTalk to my advisor 1 · transfer credit 3 · waiver, petition and catalog-year change 5 · escalates to the director 1 day past due
Peak mode during registrationOn, October 19 to November 13Daily summary to the director · shared college queues open
Who co-signs an exceptionCollege associate deanNever the advisor who recommended it
Retention and redaction5 years after last enrollmentSocial Security numbers, dates of birth and health details redacted from logs · student IDs masked in exports by default
Prompts and modelsAnswerer prompt v3.2Each agent versioned; the administrator proposes a change and the director approves it
Connections

Academic advising software that reads your systems of record

Catalog management systemfive catalog years and about 2,800 rules, the catalog of record
Degree audit systemlive audits and what-if, with a labeled snapshot when the audit is slow
Student information systemcatalog year, program, transfer credit and holds
Advising CRMcases, appointments and notes
Learning management systemwhere students sign in to ask
Document managementpetition forms, syllabi and notices
What it changes

The difference, in numbers.

Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.

target
87%
of routine questions answered at any hour with citations, without a case
Answered, cited
8,041 of 9,214 in the demo week
target
100%
of answers checked in every live catalog year before the student sees them
Oftenanswered from the current catalog
With agentsown year, others marked
typical
296
advisees per advisor, the national median; routine questions no longer fill their appointments

Sources: NACADA Clearinghouse, Advisor Load, from the NACADA National Survey of Academic Advising (median 296 advisees per professional advisor; 441 at two-year colleges; 600 at large institutions) · FERPA, 20 U.S.C. 1232g and 34 CFR 99.31(a)(1) · "demo" = seen in the working solution, on its sample data · "typical" = published figures · "estimated" = our estimate · "target" = design goal, measured in the live solution. Halden State University, Brandvale and the people named on this page are fictional: characters and sample data in the working solution.

Questions

What advising offices ask us.

What is Academic Advising Assistant?

Academic Advising Assistant is an AI academic advisor for colleges and universities. It answers students' and advisors' degree requirement questions from the catalog of record for the student's own catalog year, the live degree audit and published policy, and cites every sentence to page and section. Anything that needs a decision becomes an advising case that the advisor and the college dean decide.

What is a catalog year, and why does it change the answer?

A student's catalog year sets which edition of the catalog's degree requirements they follow. When several catalog years are live at once, the same course can count for one student and not another. The Year Checker re-asks every question in every other live catalog year and marks the years where the answer differs, with citations, so a change of major or catalog year is never a surprise.

Can an AI academic advisor approve a course substitution?

Not this one. The assistant never grants, promises or predicts an exception. A course substitution, waiver, petition or catalog-year change opens a case with the conversation, the rule, an equivalence check, precedent and a filled petition form; the advisor recommends, the college dean co-signs, and only then does the degree audit change.

How is this different from an academic advising chatbot?

A chatbot trained on web pages mixes catalog years and cannot show the rule. Here every sentence cites the catalog page and section, the matching block of the student's degree audit is open under the answer, and an answer under the confidence threshold goes to a person instead of the student.

Do advisors and deans stay in control?

Yes. The agents answer questions of fact, draft cases and draft notices; people decide. The advisor approves or denies with a reason code, the college dean co-signs, the registrar approves catalog wording, and the director approves settings changes. An advisor can correct any answer with a reason code, and the student is told.

Which academic advising software and systems does it work with?

It reads the catalog management system, the degree audit system, the student information system, the advising CRM, the learning management system students sign in through, and document management for petition forms and syllabi. When the degree audit is slow, the answer says it is a snapshot and offers a retry.

What happens to past answers when the catalog wording changes?

When the registrar approves a clarification, the Rule Clarity agent replays every answer that cited the old wording and drafts a note for each student whose answer now reads differently. In the working solution, 214 answers were replayed and 9 read differently; each note waits for the student's own advisor to approve it.

How long does it take to go live?

The Agentic Solution Engine builds and deploys it from your requirements and documents, such as your catalog years, advising policy and petition forms, and it goes live once every quality gate has passed. We will walk you through it on your own catalog first.

See it on
your catalog years.

We'll run Academic Advising Assistant on your own catalog years and a sample of your students' questions.