Airline sales audit that rebuilds every ticket from the filing and sends every debit memo with its proof
Every ticket audited, not a sample, and every memo sent with its proof.
See one case, screen by screen ↓Airline sales audit is the revenue integrity work of checking every ticket, reissue and refund an airline sells against the fares, rules, surcharges and taxes it filed, and recovering the difference from agencies with debit memos. Airline Sales Audit does it with eight AI agents: they rebuild every document overnight from the filing in force at the minute of sale, clear the airline's own errors first and group like errors onto agency debit memos sent with their proof, and a Revenue Integrity Analyst signs every memo.
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Every night revenue accounting receives the day's sales: tickets, reissues and refunds from ARC daily sales and BSP HOT files, and from the airline's own web, app, NDC and call-center channels. Each document should match the fare filed with ATPCO, its rules, its surcharges and the taxes due at the minute of sale. Many do not. An agency keeps the old fare on a reissue, skips the category 31 change fee, refunds a non-refundable ticket without the category 33 penalty, or under-collects the US transportation tax.
Most airlines run their post-ticketing audit with a rules engine and an outsourced team, often on a sample, and an analyst rebuilds each flagged fare by hand from the record and rule text as they stood on the day of sale. The agency debit memo goes out weeks later, one document at a time, and some memos bill the agency for the airline's own waiver, schedule change or filing error. Those are the memos agencies dispute, and the ones that cost the relationship.
Estimated split, in calendar days, for one agency document with an error, by hand and with the solution. With the solution, like errors can wait up to 30 days to be grouped onto one memo; that wait is not counted here.
Eight agents rebuild every fare from the filing and argue the agency's side first; Revenue Integrity signs.
Corvane Airways sells about $9.6 billion a year through agencies. On Wednesday, October 14, it sold 96,412 documents. Here is what the airline sales audit does with them by Thursday morning, screen by screen, in the working solution.
Nadia's day opens with a conversation, not a dashboard. The agents audited every document sold on Oct 14 by 4:52 am ET — 81,950 issues, 8,870 reissues and 5,592 refunds, tied to settlement. The rebuild found 1,284 differences; 413 tickets remain in 23 memo drafts worth $70,480.00. Her “Needs you” list starts with Bayshore Travel Partners: 37 reissues, one cause, $9,870.00.
Second-opinion checker: “Before any memo, I argued the agencies’ side and cleared 871.”
Bayshore reissued the ticket on Oct 14 at 14:12 ET for CV 1290 MIA–ORD on Oct 21. Eight steps compare the filing in force with the ticket. Three differ: the fare in force was QA7NR $386.42 from record 2140 but the ticket kept the old VA14NR $212.09; the $99.00 change fee was not collected; and the US transportation tax is $15.91 against $28.98.
“Additional collection due — filing says $286.40 · ticket collected $0.00.”
Each underlined value opens the passage it came from: the coupon, the booking history line, the fare record, the tax table with its effective date. Here it is fare rule 2140, category 31, as the agents read it at 4:52 am ET — the source is stored with the evidence pack.
“New fare must be re-priced using fares in effect on the date of reissue. Collect any fare difference.”
Hurricane waiver WV-26-0412 covers original travel Oct 1–6; this passenger's original flight was Oct 16. CV 1290 had no schedule change. Record 2140 is consistent, and there is no duplicate memo in 12 months. Nadia asks in plain words whether the waiver could apply, and gets a cited answer.
“Confirmed · Bayshore was wrong · confidence 97%.”
Every Bayshore reissue from office MIA3B since Sep 15 kept the original fare and collected no change fee — 37 tickets, $9,870.00. The first came the day after Bayshore's booking-tool update on Sep 14, which its own notice of Sep 12 announced. Nadia can untick any ticket and the memo total follows.
“None of Bayshore’s other offices shows it, so it is the MIA3B exchange setup, not a person.”
Draft CS-4821: Bayshore Travel Partners, reason code R31, 37 documents, $9,870.00, to be issued through ARC Memo Manager after signature. The evidence pack holds the replay of each ticket (37 pages), the category 31 text, fare record 2140 as in force on Oct 14 and the US tax table. Chance of dispute: 18% — Bayshore paid 11 of its last 12 memos. A note for Carla Jennings in Agency Relations goes with it.
Nadia picks the meaning of her decision — “Confirmed — rule and evidence complete” — and signs. The memo is within her $10,000 limit, so it is queued for ARC Memo Manager. Above $10,000, as with Silverbay Consolidators at $14,262.80, Victor Lam signs second.
“I, Nadia Brooks, sign this memo electronically. It will be queued for ARC Memo Manager.”
Coral Key Vacations' advance-purchase memo had a 61% chance of dispute. Nadia types “Re-check the 3 tickets on CV 2210.” Corvane retimed CV 2210 on Oct 3, before those tickets were changed, so the late ticketing followed Corvane's own schedule change. The agent removes them: 11 tickets, $3,157.35, and the dispute chance drops to 24%.
“I removed them: the memo is now 11 tickets, $3,157.35, and the dispute chance drops to 24%.”
512 tickets under the hurricane waiver, 214 after the CV 2210 schedule change, 93 under the $25 memo minimum — and 52 caused by Corvane's own MIA–GRU filing, record 4471, whose footnote says “changes free of charge” while category 31 says $200. Those go to Pricing to fix the filing, not to four agencies as memos. Overruling a clearance needs a reason and is logged.
Granite State Travel disputes ADM-26-117890 for $612.00: the ticket was reissued under a weather waiver for Boston. The Dispute responder re-ran the replay: waiver WV-26-0388 covers it, but it was not loaded when the memo was raised on Sep 9. It recommends withdrawing and drafts the reply; nothing goes to the agency until Nadia signs.
“Recommendation: Withdraw · Corvane is wrong.”
The same night's sales, seen by the five people who carry the audit — what their week looked like, and what it looks like now.
Eight agents rebuild every fare from the filing and argue the agency's side first; Revenue Integrity signs.
Reads ARC daily sales and the IAR, BSP HOT files, Corvane's web, app, NDC and call-center sales and refunds, and ties the totals to settlement.
Rebuilds each fare from the ATPCO filing in force at the minute of sale: fare, routing, footnotes, and categories 5, 6, 7 and 19.
Checks US and international taxes and fees, carrier surcharges and commission against the tables and agency agreements.
Checks reissues for the fare difference, change fee and residual value (category 31) and refunds for the penalty, used coupons and non-refundable taxes (category 33).
Argues the agency's side before any memo exists: waivers, schedule changes, Corvane's own filing errors, duplicates and the memo minimum. It clears or confirms each difference.
Groups confirmed differences by agency and cause, finds the first occurrence and the root cause, and drafts education notes for Agency Relations.
Drafts the agency debit memo, its calculation, text and evidence pack under Corvane's ADM policy, and predicts the chance of dispute with its reasons.
Reads each agency dispute from ARC Memo Manager or BSPlink, re-runs the replay and drafts a reply — uphold, reduce or withdraw.
Signs every memo; the manager signs over $10,000. The agents propose; a named person decides.
On every screen the agents are one line away. Ask why, or tell them what to check, filter or draft — every answer cites its source, and nothing is signed or sent by them.
Why can’t the agency keep the old fare?
Category 31 says the new ticket “must be re-priced using fares in effect on the date of reissue”. On Oct 14 class V was closed on CV 1290 for Oct 21; the lowest open fare was QA7NR $386.42 from record 2140.
Could the hurricane waiver apply?
No. WV-26-0412 covers original travel Oct 1–6. This passenger’s original flight was Oct 16. It did clear 512 other documents last night.
Which memos are most likely to be disputed?
Coral Key Vacations 61% — 3 tickets on CV 2210 may look involuntary; Silverbay Consolidators 47%; Atlas Point Travel 44%. I would re-check Coral Key first.
Why did disputes fall from 14.1% to 8.6%?
Three reasons. The Second-opinion checker clears Corvane’s own errors before any memo, so withdrawals fell from $41,200 in July to $29,400 in September; every memo carries its replay and sources; and memos over a 50% dispute chance get extra evidence before they go.
13 screens from the working solution, on its sample data. Pick one to see it large.
The thresholds every memo follows are settings, set by the revenue systems administrator and the Sales Audit Manager, and every change is logged.
| Setting | Default | Choose from |
|---|---|---|
| Memo minimum | $25.00 | Per agency per cause; a change is replayed on the last 30 days before approval |
| Analyst approval limit | $10,000 | Above it, the Sales Audit Manager signs second |
| Manager approval limit | $50,000 | Above it, the Controller signs |
| Group like errors for up to | 30 days | Then the memo is drafted · like documents on one memo (ARC), one memo per document (BSP) |
| Add evidence when the dispute chance is over | 50% | The Memo drafter strengthens the pack first |
| Bulk approval allowed up to | $10,000 and 50% dispute chance | Per memo |
| Audit coverage | 100% | Issues, reissues, refunds, EMDs |
| Can overrule the second opinion | Yes, with a reason | Yes, with a reason · No — set per role |
Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.
“demo” = seen in the working solution, on its sample data · “target” = the design goal, measured in the live solution · “estimated” = our estimate: the days split, and the yearly recovery in the FAQ, from published vendor recovery ranges of 0.25–1.0% of sales · “typical” = published figures (leakage up to 3% of revenue, from the Airline Revenue Integrity Group as cited in published industry analysis). Corvane Airways, every agency and every person named on this page are fictional — characters and sample data in the working solution.
Airline sales audit is the revenue integrity work of checking every ticket, reissue and refund an airline sells against the fares, rules, surcharges and taxes it filed, and recovering the difference from agencies with debit memos. Airline Sales Audit does it with eight AI agents: they rebuild every document overnight from the filing in force at the minute of sale, clear the airline's own errors first and group like errors onto agency debit memos sent with their proof, and a Revenue Integrity Analyst signs every memo.
Airline Sales Audit runs an airline ticket audit on every document, not a sample. The Fare rebuilder and the Tax and fee checker do the airline fare audit: fare, rules, surcharges and taxes rebuilt from the ATPCO filing in force at the minute of sale. For the reissue and refund audit, the Change and refund auditor checks each reissue for the fare difference, the change fee and the tax on the difference under fare rule category 31, and each refund for the cancellation penalty, used coupons and non-refundable taxes under category 33, using coupon status from departure control. In the working solution one reissue was $286.40 short: the old fare kept, the $99.00 change fee skipped and $13.07 of US transportation tax under-collected.
An agency debit memo is how an airline bills a travel agency for the difference between what a ticket collected and what the fare and its rules required, under the airline's published ADM policy. In BSP markets IATA Resolution 850m sets how ADMs are issued and disputed; in the US they go through ARC Memo Manager. The Memo drafter writes one only after the second opinion has confirmed the difference and the amount is above the memo minimum, and groups like errors by agency and cause into one memo where the settlement plan allows.
Before any memo exists, the Second-opinion checker argues the agency's side: waivers, involuntary schedule changes, the airline's own filing errors, duplicates and the memo minimum. On the sample night it cleared 871 of 1,284 differences, and sent 52 tickets caused by one fare filing error to Pricing instead of billing four agencies.
The Dispute responder reads each dispute from ARC Memo Manager or BSPlink, re-runs the ticket's replay against the agency's claim and drafts a reply recommending uphold, reduce or withdraw, with days left to reply on every dispute. When the airline is wrong — a waiver that was not loaded, for example — it recommends withdrawing. A person signs every reply.
Published estimates put revenue leakage at up to 3% of airline revenue. For the fictional Corvane Airways, with $9.6 billion a year of agency sales, published recovery rates of 0.25–1.0% of sales suggest an estimated $24–96 million a year — which the solution measures as collected, not issued.
Yes. Agents propose and never send anything to an agency. The analyst approves, edits, holds or rejects every memo with a reason and an electronic signature; above $10,000 the Sales Audit Manager signs second, and above $50,000 the Controller. Every action is on an audit trail that cannot be edited.
The Agentic Solution Engine builds and deploys it from your requirements and documents — your ADM policy, reason codes, sales files and fare filings — and it goes live once every quality gate has passed. In the working solution, first-time setup ends with a dry run on 30 days of sales, 2.9 million documents with no memo sent, checked by the Sales Audit Manager before go-live.
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