- Before
- Reads every page of the APS to find the one passage that matters — “The answer is always on page 200-something.”
- Now
- Opens the case to an impairment index, a cited summary and the trends; reads the pages that matter and decides.
One case, from records in to decided
Marcus T. Hallberg, 52, applies for $2,500,000 of 20-year level term and asks for Preferred Plus. His records arrive on a Friday evening. Here is what happens next, screen by screen, in the working solution.
- 01Friday, 18:05
312 pages arrive, and are read the same evening
Record sorterThe APS Tomás Rivera ordered on September 21 lands: 312 pages from 7 sources — primary care, endocrinology, the hospital, the sleep center, outside labs, the paramedical exam, and the prescription history with the MIB report. The record sorter dates every page, puts it with its source and marks 23 duplicate fax pages. The whole file is read in 6 min 12 s.
“Records are read the moment they arrive, night or weekend. Pages are never removed: duplicates are marked and kept with the original file.”
- 02Monday, 08:40
The case opens as pages, not a stack
Nadia Kerrigan · Senior life underwriterNadia opens the case to the reader. Across the top, all 312 pages as a strip coloured by source. On the left, the impairment index: diabetes 124 mentions on 48 pages, lipids 87, blood pressure 66, sleep apnea 47 — 436 in all. In the centre, page 97, the March 2024 office note where type 2 diabetes is diagnosed. On the right, the cited summary.
- 03One click
Click an impairment, and every mention lights up
Nadia Kerrigan · Senior life underwriterShe clicks Cardiac. Its 36 mentions on 10 pages light up on the page strip and the reader jumps to the first one, the passage highlighted; the arrows step through the rest. Page 1 of the APS reads: chest pain at the St. Brennan emergency department in June 2024, stress echo normal, no referral to cardiology.
- 04Chart from pages
Five A1C readings on five pages become one line
Lab extractorThe A1C readings sit on pages 41, 97, 163, 276 and 288 — a primary care lab, a point-of-care test, an endocrinology note, an outside lab report and the paramedical exam. One click charts them: 6.1% in 2022, 6.9% at diagnosis, 7.8% at the peak, 6.6% today. Each point opens its page.
“Peak 7.8% Jan 2025 · 6.6% today on two medicines · 7.1% also quoted on p. 175, merged.”
- 05Next
Every lab, built from the pages
Lab extractor50 readings found on 25 pages from 6 sources, with the medicine starts drawn on the line: metformin, then metformin 1000 plus empagliflozin, atorvastatin, lisinopril. LDL falls from 142 to 92; eGFR stays normal, 92 to 84. No value is filled in or smoothed.
“A single reading misleads: 7.8% alone over-rates, 6.6% alone hides the diagnosis.”
- 06Next
Two answers differ from the records
Disclosure checkerThe Part II answers, signed September 8 and confirmed at the exam, are set beside 312 pages, the prescription history and MIB: 2 differ, 9 are consistent. Q7(c) said “Prediabetes, diet controlled”; the records show type 2 diabetes on metformin since March 2024. Q11 said no emergency visit; the records show St. Brennan, June 14, 2024.
“Differences are written as what was answered and what the records show. No one is contacted until you send a request yourself.”
- 07Suggested
Follow-up from the manual — and what is not needed
Requirements suggesterTwo requirements are suggested: a diabetes questionnaire, which Bellmoor Underwriting Manual §4.2 D-3 asks for in all type 2 diabetes cases, and an amendment to Part II for 7(c) and 11, because two answers differ. Not suggested: a cardiology APS, because the stress echo on page 214 is normal, and a repeat A1C, because the paramedical A1C of 6.6% is 3 weeks old. Nadia decides what to order, then sends the drafted amendment request to the producer, Elena Vasquez.
- 08Read
Two pages, every sentence cited
Summary writerThe medical summary lists the seven sources with their pages and dates, then one section per impairment, the application check and the suggested follow-up: 24 sentences, 38 citations, all 38 found on their page. It ends: “Prepared by agents from the pages cited; no rating or class is stated by an agent. Decision by the underwriter.”
- 09Same afternoon
Referred, agreed, signed
Dr. Samuel Achebe · Medical directorOver $2M with two or more impairments, so the case goes to the medical director. Nadia proposes Standard and refers it at 11:40 with the summary, trends, timeline and both flags. Dr. Achebe agrees at 14:58 — Standard, subject to the signed amendment, not the Preferred Plus requested — and Nadia signs at 15:20, the first working day after the records arrived.
“The trend is the story — controlled on two oral agents, no complications.”
- 10Every month
Every citation, checked again
Grace Lindqvist · Underwriting auditorGrace samples 40 of the 412 cases decided in September and every citation is re-checked against its page: 1,637 of 1,644 found, 99.6% against a 99% target. The seven corrections are listed one by one — a value cited to the next page, a duplicate page cited instead of the original, a unit shown wrong.