- Before
- Works through checker scores file by file, with disability services requests landing on top of thousands of files.
- Now
- Starts on what needs her, hears each page before and after the fix, and approves a course only when every file has passed the Listener.
One lecture, through accessibility remediation to a signed course record
Halden State University, Wednesday, October 21, 2026: 187 days to April 26, 2027. A student who uses a screen reader has a chemistry exam on October 27. Here is what happens to CHEM 2410, screen by screen, in the working solution.
- 01Oct 20, 4:52 PM
A disability services request arrives by case number
Marcus Bell · Access Specialist, Disability ServicesRequest DS-26-0418 needs CHEM 2410 Lectures 7–12 and MATH 2210 Units 5–6 by October 23, on a 2-business-day clock. The request carries the student's need, never the student's name: the student is named only in the disability services case system.
- 028:20 AM
Requests go first, then the course taught soonest
Triage coordinatorThe Triage coordinator moves both courses to the top of the Arts and Sciences queue with the request chip and its clock. The queue is a clean list: each course with its instructor, files passed, due date and status, with filters, search and bulk actions above it.
- 038:20 to 8:39 AM
The agents' run on Lecture 7, step by step
Document fixer · Alt text and math fixerRun L-26-118204 logs seven steps. The Document fixer tags all 18 pages from the source slides (confidence 0.98). The Alt text and math fixer writes the equation as MathML from slide 9's typed text (0.97) and drafts the diagram's alt text from the slide notes, page 12 (0.81). By 8:39 AM, 37 of the course's 38 files have passed the Listener.
A fixer can never pass its own work; meaning goes to the instructor.
- 04Before
Page 4, the way a screen reader hears it today
Tessa Lindqvist · Instructional DesignerThe original page sits on the left with numbered bubbles in reading order; on the right is what a screen reader says, line by line. The footer is read first, then "image", then the title, then "image" again, then a table with no headers. Listen plays the lines in order and highlights each part of the page as it is read.
"CHEM 2410 Fall 2026 Doctor Wendt 4 slash 18"
- 05After
Structure passes; two meanings wait on the instructor
ListenerThe Listener re-reads all 18 pages: reading order, 5 headings, 1 table and the MathML read as expected. Every line now carries its WCAG criterion, the fixer, its confidence and its source. The equation and the diagram carry a meaning only Dr. Wendt can confirm, so the Listener records them as waiting, not passed.
"Math: delta G equals delta H minus T delta S."
- 06One click
The alt text was drafted from her own slide notes
Dr. Ines Wendt · Associate Professor of ChemistryShe opens the citation on the diagram line and reads her own note under slide 9. The draft says the catalyzed path peaks at 52 kilojoules and the uncatalyzed at 88, matching her note. She can confirm it, rewrite it in her own words, or reject it with a reason.
"Without the catalyst the path climbs to about 88 kJ; with it, the peak is near 52 kJ."
- 07Confirmed
Every file passes, and the college count ticks down
Dr. Ines Wendt · ListenerDr. Wendt confirms both meanings as drafted (MC-1). The Listener re-reads the page with her wording and passes it: six things read in order, none says only "image", and the footer is marked as decoration. CHEM 2410 has 38 of 38 files passing, and Arts and Sciences drops from 32 to 31 of 412 courses left.
- 08Oct 20, 11:02 AM
A fix that reads wrong goes back, even when a checker would pass it
ListenerLecture 9, page 2 has two columns. The fixer's first attempt read them in turn, so a sentence was broken by the worked example. The Listener failed it, said what it heard and sent it back; attempt 2, at 11:09 AM, read column one in full and then the worked example, and passed.
"Listener: a sentence is broken by the second column. Failed, and sent back."
- 09Approved, then signed
The designer approves; the ADA coordinator signs
Tessa Lindqvist · Grant Holloway, ADA CoordinatorTessa approves the course with reason code AP-1, and 38 fixed files publish to the learning management system as new versions, with the originals kept. Grant Holloway then signs the course record with SG-1. The person who approves a course can never sign its record.
"Next: Grant Holloway signs. The approver cannot sign the same course."
- 10Audit-ready
One trail, and a redacted pack for any reviewer
Dana Okafor · Internal AuditorDr. Wendt's confirmation (MC-1) and Tessa's approval (AP-1) are already on the audit trail with their evidence. One click builds a pack for internal audit, the Office for Civil Rights, the Department of Justice or an accreditor: every file's finding, fix and Listener result, the before and after transcripts, and requests by case number only.