- Before
- Spends her morning proving a number she can already see, reading a tax return, two W-2 forms and a worksheet line by line.
- Now
- Opens a file with the disagreement already found and cited, and spends her time on the one row that needs a decision.
One file, through FAFSA verification to a signed correction
Araceli Jiménez Robles, Brandvale ID 2026-11873, is in verification group V1 for 2026–27. Here is what happens to her file, screen by screen, in the working solution.
- 01Overnight
Every document read before the office opens
Seven agentsThe agents read six documents from the aid portal and listed the ten federal items Araceli's verification group requires. Nine rows already agree — six of them only because the agents went and found the document for a blank field.
214 verifications are open; the agents read 46 files overnight and drafted 31 corrections.
- 027:12 AM
Exactly what verification group V1 requires
Group agentNobody works from a paper checklist. The ten items group V1 requires for 2026–27 are listed with the document that answers each one, and each is marked as it stands on this file: agrees, documented, or leaning to the documents.
- 037:12 AM
One row for every required item
Inés Barragán · Financial aid counselorThe aid record sits on the left, the family's documents on the right, and a marker between them leans toward the value the rule accepts. Nine rows agree and sit flat and gray; one leans — the record says family size 4, the documents say 5.
The Student Aid Index falls from 1,850 to 620 and the Pell award rises from $5,545 to $6,775.
- 04One click
The worksheet in Spanish, beside the English reading
InésThe household worksheet was filled in Spanish, and it stays that way: "Número de personas en el hogar: 5" sits beside "Number in household: 5", cited to page 1, confidence 0.97, next to the 2024 Form 1040 listing three dependents.
- 05Six blank fields
A blank tax field is closed by a document, never an assumption
Conflict agentSix untaxed-income fields were blank on the aid record. The 2024 Form 1099-R shows a $7,400 gross distribution with a taxable amount of $0, and the signed rollover statement confirms the full amount was rolled over — the untaxed portion is $0, documented, not assumed.
- 061,880 cases this year
Conflicting information runs on every applicant, not only the selected
Conflict agent34 CFR 668.16(f) applies to every applicant. Overnight the agents read 8,844 applicants who were never selected and raised 4 new cases; only what would change eligibility reaches a person.
- 07The correction
The arithmetic, line by line, so a counselor checks rather than rebuilds
Correction agentFamily size 4 becomes 5, which raises the income protection allowance from $44,880 to $52,950; the parents' contribution falls from $1,489 to $259; the Student Aid Index falls from 1,850 to 620 and the Pell scheduled award rises from $5,545 to $6,775.
- 081:34 PM
Approved by a named person, with the reason on the record
Inés BarragánInés approves with reason code VC-04 — household member documented by the 2024 return. Because Pell moves by $1,230, over the office's $1,000 threshold, the correction immediately waits for a second signature, and the Co-sign button is disabled for the person who approved.
- 091:37 PM
A second signature before anything moves money
Ruth Okonkwo · Assistant director of financial aidRuth co-signs at 1:37 PM. Only then is the correction sent to the federal aid gateway, at 1:41 PM, and the file is cleared 20 days before the disbursement date.
- 10Audit-ready
Every view and signature, exportable in one click
Harold Pyne · Internal auditorFourteen entries for the day — the approval, the co-signature, a masked tax field opened and logged, and the overnight agent entries — sit on a trail that cannot be edited, with the evidence pack exporting file by file.