WorkflowAdmissions & Enrollment Management

International Credential Evaluation

International credential evaluation with the country rule cited on every line, and a named evaluator who signs.

A signed equivalency statement in two days, with the country rule cited on every line.

See one case, screen by screen ↓
demo4:38minfor seven agents to group, translate, check and convert one Colombian credential set, every value cited
demo19h 8mfrom arrival to Hollis Tran's signed statement on the hero case — well inside the clock
target2business daysto a signed equivalency statement, the clock the office promises on every credential set
target110countriesevaluated under the institution's own signed, versioned country rules
In short

What is International Credential Evaluation?

International Credential Evaluation is software for admissions offices that reads a foreign diploma or transcript in its own language, checks it against the issuing school's format and the issuing country's verification service where one exists, matches identity across the passport, diploma and transcript, and converts the grade using the institution's own cited country rule. A named evaluator reviews and signs every statement.

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Updated

The problem

Why international credential evaluation takes a week and costs the applicant money

An applicant with a diploma or transcript from outside the United States pays an outside evaluation service $100 to $186 and waits five to seven business days — document verification alone runs about two weeks at one major service — at the exact moment the institution is trying to win them. What comes back applies the service's own grading scale, not the institution's, and is typed into the admissions system by hand, a second place for the GPA to be wrong.

Nothing about the decision can be replayed. A vendor's report is a PDF; which version of which country rule produced a given GPA is not recorded anywhere, so a challenged decision cannot be reconstructed months later. Evaluators often work from a translation rather than the original document, so a mistranslated grade descriptor is invisible, and identity across a passport, a diploma and a transcript is checked by eye — a two-surname naming convention or a dropped accent can look exactly like a different person.

typical17%fewer new international students enrolled in the United States in fall 2025
typical1.1$ billionof revenue NAFSA estimated lost from that fall's enrollment drop
Where a credential set's two business days go, against an outside report's five to sevenestimated
By hand7 days
With the solution2 days
  • Submit to an outside evaluation service and pay the fee1 → 0 d
  • Translate the document and check its format2 → 0.2 d
  • Convert the grade to a US scale2 → 0.1 d
  • Report returns and is re-keyed into the admissions system1.5 → 0.2 d
  • Evaluator reviews and signs the statement0.5 → 1.5 d

Estimated split for a typical credential set, in business days, against an outside evaluation service's published turnaround.

How it works

How a credential set moves

Seven agents read, translate, check and convert every credential; a named evaluator signs.

What comes in
Documents in4 channels · any language, any country
Agents at work
Credential intake agentgroup and classify
Then
Translator agentEnglish beside the line
Then
Authenticity agentformat and arithmetic
Identity agentnames and dates
Then
Country rule agentbands and recalculated GPA
Statement writer agentcited draft
A person decides
Credential evaluatorconfirms and signs
What comes out
Signed statement
Written back to the admissions system
Evidence pack
One case, step by step

One Colombian credential set, from arrival to a signed statement

A Spring 2027 applicant at Halden State University submits a diploma and a transcript from Bogotá, Colombia — nothing in the set is in English. Here is what happens next, screen by screen, in the working solution.

  1. 01Monday, 4:12 PM

    A Colombian credential set arrives, in Spanish

    Evaluation orchestrator

    Three files land in the application portal: a Diploma de Bachiller, a Certificado de Notas for grado 10 and grado 11, and a passport page. The orchestrator opens credential set ICE-4471 and starts the two-business-day clock. It is one of 486 sets to arrive this week.

    486 credential sets arrived this week · 452 already prepared by the agents

  2. 02Overnight

    Grouped, translated and checked before anyone arrives

    Intake, translator and authenticity agents

    The intake agent groups the three files and classifies every page without altering an original. The translator agent puts English beside each of 47 lines, with two lines below its 0.90 confidence threshold marked for a person. The authenticity agent compares the diploma against the issuer's format from 14 earlier sets since 2019, scores the match 0.96, and finds no national verification service for Colombian secondary diplomas.

    "Colombia has no national online verification service for secondary diplomas" — a verification letter is requested instead

  3. 03Overnight, continued

    Two surnames, one person — and still a question

    Identity agent

    The identity agent reads the passport (OCAMPO RIOS, MARIA JOSE), the diploma (María José Ocampo Ríos) and the application (Maria Ocampo), recognizes the Spanish two-surname convention and the dropped diacritics, and scores the match 0.93. Because the given name on the application is truncated, it asks a person rather than deciding.

  4. 04Overnight, continued

    CO-SEC-3 converts 20 subjects to a 3.82 GPA

    Country rule agent

    The country rule agent applies CO-SEC-3, version 2026.1, effective August 1, 2026: the credential is equivalent to a US high school diploma, and the 20 academic subjects of grado 10 and grado 11 recalculate, at equal weight, to a GPA of 3.82 on a 4.0 scale. Conduct, which carries no numeric grade, is excluded by rule section 4.

    Matemáticas 4,6 · Desempeño Superior → A · 4.0

  5. 05Tuesday, 11:14 AM

    The document, the bridge and the statement, side by side

    Hollis Tran · International credential evaluator

    Hollis opens ICE-4471 — the one credential set in her queue with an open question — and clicks the highlighted line "Matemáticas 4,6 — Desempeño Superior." The Colombian rung 4.60–5.00 lights up and a line crosses to the US rung A · 4.0, with the rule citation "CO-SEC-3 §3 · version 2026.1 · effective Aug 1, 2026 · signed by Devin Marchetti" above it.

  6. 0611:18 AM

    She confirms the name is the same person

    Hollis Tran

    Hollis opens the identity finding. The passport and diploma appear side by side with the surnames aligned and the date of birth matching; the application's "Maria Ocampo" is marked as a truncation of the paternal surname. She confirms the name is the same person and records why.

  7. 0711:20 AM

    Signs: equivalent to a US high school diploma, GPA 3.82

    Hollis Tran

    The signature records the statement, the rule version as applied, the evidence it was read from — the diploma, the Certificado de Notas and the passport data page — and where it writes back: the admissions CRM now, the student information system on admission.

    "Equivalent to a US high school diploma · recalculated GPA 3.82"

  8. 08Signed

    Nothing left to re-type

    The record

    The statement becomes read-only, with Hollis Tran's name on it. Time from arrival to signed statement: 19 hours 8 minutes, well inside the two-business-day clock. The applicant paid nothing and waited for nothing.

  9. 09The same morning

    Two bulk-signed, one needs a second signature, one referred

    Hollis Tran and Devin Marchetti

    A Vietnamese set and a Moroccan set come through with no exception, and Hollis signs both in one bulk action. An Indian set carries a proposal that three years of a Bachelor of Commerce equal three years of US undergraduate study, not a US bachelor's degree, so it goes to Devin Marchetti for the second signature the rule requires. A Peruvian set whose serial format and arithmetic do not check out is referred for the Director to sign — no decision about an applicant is made by an agent.

Who it’s for

Built for everyone who signs an equivalency statement.

The same Colombian credential set, seen by the four people who carry it — what changes for each.

HT
Hollis TranInternational credential evaluator · 20–30 credential sets a day, six to nine languages a week
International credential evaluator
Before
Can read the Spanish, but cannot prove a year later which scale she used.
Now
Confirms the name, opens the citation, and signs: "Equivalent to a US high school diploma, recalculated GPA 3.82."
DM
Devin MarchettiSenior evaluator · signs country rule changes and countersigns every override
Senior evaluator
Before
Receives a vendor PDF with no record of which country rule, or which version of it, produced the GPA.
Now
Signs rule version 2026.2 from a diff, with an effective date and the list of 214 statements that keep version 2026.1.
RC
Renata CallowayDirector of International Admissions · owns the clock and the backlog across 110 countries
Director of International Admissions
Before
Nine thousand four hundred applications a year, and no single view of which ones risk missing the deadline.
Now
Works the queue by clock and country, reassigns a backlog in one bulk action, and answers for the two-day promise.
PB
Paula BreckenridgeAuditor, Office of Internal Audit · samples 40 statements a year
Auditor, Office of Internal Audit
Before
Receives a vendor PDF with no record of which rule, which version, or which evidence produced the result.
Now
Reads everything, changes nothing, and exports the nine-part evidence pack for one statement in a single file.
Built on the engine

7 agents. Each with one job, and hard limits.

Seven agents read, translate, check and convert every credential; a named evaluator signs.

Evaluation orchestrator

Treats one credential set as one unit of work: runs the five readers in order, tracks the two-business-day clock, and routes the drafted statement to an evaluator.

  • Never writes or issues a statement
  • Never changes a country rule
  • Stops and alerts if a reader fails
Credential intake agent

Picks up files from the application portal, document management, issuer verification services and direct upload, groups the files that belong to one applicant, and classifies every page.

  • Never alters, re-saves or re-orders an original file
  • Never guesses a page type below 0.80 confidence — it asks
Translator agent

Puts English beside the original line by line — subject names, grade descriptors, seals, signature blocks — with a confidence per line and the source line cited.

  • Never replaces or overwrites the original
  • Never translates a grade descriptor into a US letter grade
  • Anything under 0.90 confidence goes to a person
Authenticity agent

Compares the document with the issuer's format on file, re-adds the document's own totals, and queries the issuing country's public verification service where one exists.

  • Never concludes a document is forged — it reports a score, and a person refers
  • Never contacts an issuer without the applicant's consent on file
Identity agent

Matches given names, surnames and dates of birth across the passport, diploma and transcript, applying naming conventions such as two surnames, patronymics and transliteration.

  • Never accepts or rejects an identity — it scores and asks
  • Never writes a name back to the application
Country rule agent

Applies the institution's own versioned country rules — the credential equivalency, the grade conversion band by band, and the recalculated GPA — citing rule, section and version on every line.

  • Never applies a rule version before its effective date
  • Never invents a band for a grade outside the scale — it asks
  • Never edits a rule
Statement writer agent

Drafts the plain US equivalency statement for the admissions file: the credential, the equivalency, the recalculated GPA, the scale applied, and what was and was not verified.

  • Never issues a statement
  • Never writes a value without a citation
  • Never promises that a document is genuine
Credential evaluator

Confirms and signs. The agents propose; a named person decides.

Every screen

The working solution, as it ships.

12 screens from the working solution, on its sample data. Pick one to see it large.

The document, the grading scale and the statement, side by sideThree columns: the Colombian Certificado de Notas in Spanish with every grade highlighted and English beside each line; the grading-scale bridge with country rule CO-SEC-3 cited above it; and the statement that goes into the admissions file.
How the recalculated GPA was produced, subject by subjectEvery academic subject of grado 10 and grado 11, its Colombian grade, its performance band and the US grade it converts to, at equal weight under rule CO-SEC-3 — 76.4 quality points across 20 subjects, GPA 3.82.
Identity is a named finding, and a person confirms itThe identity agent compares surnames, given names and date of birth across passport, diploma and transcript, names the convention it applied, links the pages behind every claim — and still asks a person to confirm.
What the agents could check — and what they could notFormat against the issuer's record, the document's own arithmetic, and the issuing country's national verification service where one exists. Where none exists, the screen says so and records the issuer letter requested instead.
The institution's own rule, versioned, dated and signedThe equivalency, the band table that draws the bridge, how the GPA is recalculated and what verification exists. Every version carries an effective date and the senior evaluator who signed it.
One person signs, and the record says exactly what they signedThe signature carries the statement, the rule version as applied, the evidence it was read from, the signer's name and role, and where it is written back to.
Signed in one business day, with nothing left to re-typeThe statement becomes read-only, the evaluator's name is on it, and it writes back to the admissions system — in 19 hours 8 minutes, well inside the two-business-day clock.
One statement, one evidence pack, one trailThe statement in the admissions file, the nine-part evidence pack an auditor or an accreditor receives, and an audit trail that records every agent step and every human decision.
Every credential set, ordered by the clockWhat arrived, what the agents prepared, what needs a person, and what is past the promise — with bulk signing for proposals that carry no exception and an assignee on every set.
The promise, measured from signed statements onlyMedian time to a signed statement, how many met the two-business-day clock, the volume by country, and every place a person changed the agents' proposal, each with its reason code.
Five roles, and the pairs the platform keeps apartEvaluators sign statements, the senior evaluator signs rule changes and countersigns overrides, the director signs referrals, coordinators read with identifiers removed, and an auditor reads everything and changes nothing.
Which model, which prompt version, who approved itEvery agent carries a model and a prompt version with the director's approval date and its confidence threshold; a change re-runs a golden set of statements people already signed.
Governance

Built for admissions offices: cited, signed and replayable.

Every value cites a document line or a rule sectionThe statement writer may not write an uncited value: the source page and line, or the rule id, section and version, is one click away from every number on the statement.
An evaluator signs; a second signature checksA statement is signed by a credential evaluator. An overridden statement, a referral for suspected misrepresentation and a country rule change each need a second, named signature before they take effect.
Separation of duties, five rolesAn evaluator may not countersign their own override, and the person who proposes a country rule change may not sign it. An auditor may read everything and change nothing.
A rule applies only from its effective dateA country rule version has an effective date and a signer. Statements keep the version that produced them, so any statement ever issued can be replayed against the rule that produced it.
A complete, unchangeable audit trailEvery agent step and every human decision is one row — who, what, when, why, which evidence — and it cannot be edited. The evidence pack exports it, with the source documents and the rule version applied, for an auditor, an accreditor or a federal reviewer.
FERPA-aware access and retentionDate of birth and passport number are masked for roles that do not need them, retention of an unadmitted applicant's documents is a setting, and an issuer is contacted only with the applicant's consent on file.
Configuration

Your admissions office's own rules, not a vendor's

The clock, who signs what and the agents' thresholds are settings, chosen by the institution.

SettingDefaultChoose from
Statement clock2 business days per credential setSet by the office — 2 business days at Halden
EscalationAt 36 hours, to the Director of International AdmissionsWho is alerted, and when
Who signs a statementAny credential evaluatorSome offices restrict signing by country or by level
Second signature required whenAn evaluator overrides the agents' proposal, a referral for misrepresentation, or a country rule changeThe institution decides where maker-checker bites
Translation confidence threshold0.90 — below it, the line goes to a personThe tolerance for machine translation differs by office
Format match threshold0.85 — below it, issuer verification is requestedRisk appetite on authenticity
Retention of unadmitted applicants' documents24 monthsState records schedules differ
Applicant consent before contacting an issuerRequiredFERPA practice and institutional policy
Connections

Works with the systems an admissions office already runs

Application portalapplications and the credential files attached to them
Admissions CRMthe signed statement writes back to the applicant record
Student information systemthe equivalency and the recalculated GPA post on admission
Document managementoriginals and the evidence pack are filed here
Issuer verification servicesqueried where the issuing country has a national service
What it changes

The difference, in numbers.

Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.

target
2days
to a signed equivalency statement, instead of a 5-7 business day outside report
Outside report5-7 business days
In house2 business days
typical
$100-186
the applicant no longer pays for a standard or course-by-course report
target
110countries
evaluated under the institution's own signed, versioned rules, cited on every statement

"demo" = seen in the working solution on its sample credential set · "target" = the design goal, measured in the live solution · "estimated" = our estimate · "typical" = published figures (IIE Fall 2025 Snapshot: new international enrollment down about 17%; NAFSA's estimate of about $1.1 billion in lost revenue that fall; published 2026 evaluation fees of about $100–$186 and a 5–7 business day turnaround, with document verification alone about two weeks at one NACES service; AACRAO EDGE institutional subscription, about $702–$2,368 a year). People, the institution, applicants, schools and credentials named on this page are fictional — characters and sample data in the working solution.

Questions

What admissions offices ask about international credential evaluation.

What is International Credential Evaluation?

International Credential Evaluation is software for admissions offices that reads a foreign diploma or transcript in its own language, checks it against the issuing school's format and the issuing country's verification service where one exists, matches identity across the passport, diploma and transcript, and converts the grade using the institution's own cited country rule. A named evaluator reviews and signs every statement.

How does international credential evaluation work?

Seven agents read a credential set: an orchestrator runs the readers in order, an intake agent groups the pages, a translator agent puts English beside the original line by line, an authenticity agent checks the document's format and requests verification where a national service exists, an identity agent matches names and dates of birth, and a country rule agent applies the institution's own versioned rule to produce the equivalency and a recalculated GPA, and a statement writer agent drafts the equivalency statement. A credential evaluator approves and signs.

How is this different from an outside credential evaluation service?

An outside service applies its own grading scale and returns a report the applicant pays for and waits five to seven business days to receive. This solution applies the institution's own signed, versioned country rule, cites the rule section and version on every statement, and costs the applicant nothing — the clock the office promises is two business days.

Does it translate the original document or replace it?

It never replaces it. The translator agent puts English beside each original line, with a confidence score, and the highlight stays on the original glyphs, so the evaluator decides from the document, not from a translation alone.

How does it check whether a diploma is authentic?

The authenticity agent compares the document's format — seal position, serial number pattern, signature blocks — against the issuer's record on file, re-adds the document's own totals, and queries the issuing country's public verification service where one exists. Where none exists, it says so in plain words and requests a verification letter instead; it never concludes a document is forged, and a person refers it.

Who signs the equivalency statement?

A named credential evaluator signs every statement. An evaluator's override of the agents' proposal, a referral for suspected misrepresentation, and any country rule change each need a second, named signature before they take effect.

Do people stay in control of the decision?

Yes. The agents propose, cite and ask; they never issue a statement, change a rule, or accept or reject an identity. A named evaluator confirms the identity finding and signs the statement, and an auditor can read everything and change nothing.

How long does it take to go live?

The Agentic Solution Engine builds and deploys it from your own admissions procedures, country rules and a sample of past evaluations, and it goes live once every quality gate has passed. We'll walk it through on a sample of your own international applications first.

See it on
your applicants.

We'll run International Credential Evaluation on a sample of your own international applications.