Solution

Loan Package Triage & Document Intelligence

For lending operations, credit teams and LOS owners at banks and commercial lenders: mixed loan packages split, classified and completeness-checked on arrival, before a person opens them.

Loan applicationsFinancial statementsCollateral documentsGuarantor filesCorrespondence
Packages triaged on arrival, before a person opens themGaps and stale documents flagged before work beginsEvery document traced to its place in the original submission

The problem

Why this exists

One PDF

A deal merged into a blob

Applications, financials, collateral schedules and correspondence arrive fused into a handful of oversized files, in no particular order.

Mid-review

Gaps found too late

Last year's financials or an unsigned guarantee surfaces days into credit work, restarting the borrower follow-up cycle.

Analysts

Triage consumes the wrong people

Working out what is in a package is manual sorting done by exactly the people the deal needs for judgment.

The product, not a promise

A loan package you can interrogate

Loan Package Triage & Document Intelligence — workspace
Mixed PDF split1 file → 23 documentscited
Financial statementsClassified · current fiscal yearcited
Collateral scheduleIdentified · linked to appraisalcited
Required-documents check2 gaps flagged for follow-upcited
Guarantee appears unsigned — routed to reviewerverify
HUMAN-APPROVED BEFORE IT POSTS

How it works

File in. Answer out.

  1. 1

    Receive

    Accepts lending packages from any channel — portal uploads, email attachments, LOS transfers.

  2. 2

    Split

    Separates combined and mixed PDFs into individual documents, whatever order they arrived in.

  3. 3

    Classify

    Identifies each document — application, financials, collateral, guarantor files — without templates.

  4. 4

    Flag

    Checks the package against your required-documents list and flags gaps, duplicates and stale items.

  5. 5

    Queue

    Routes the structured, completeness-checked file to the right team with priority context.

Who it's for

Built for the people who own the outcome

Credit analyst

Start from a clean, complete file.

  • Every document identified and ordered before you open the deal
  • Gaps flagged on day one, with borrower follow-up already started
  • Low-confidence classifications go to review, never through silently

Head of lending operations

Triage capacity that scales with volume, without headcount.

  • Portal, email and LOS packages handled by one pipeline
  • New broker formats absorbed without template work
  • Priority visible per file, so deals are worked in the right order

Risk & audit

Every split and flag on the record.

  • Every split, classification and completeness flag logged
  • Each document traces to its position in the original submission
  • Credit, risk and operations work from one file with one history
Commercial banksSBA lendersCRE lendersSyndicationsEquipment financeCredit unions
On arrivalpackages triaged, not queued
Flaggedgaps before work begins
100%documents traced to source
Human-approvedevery exception call

Complex lending packages do not arrive clean. Commercial deals, syndications and broker submissions come in as sprawling bundles — applications, financial statements, collateral schedules, guarantor documents and correspondence, often merged into a handful of oversized PDFs. Before credit work can start, someone has to answer three questions: what is in here, what is missing, and what should be worked first. Answering them manually is slow, error-prone, and consumes the capacity of exactly the analysts the deal needs.

Triage as a system

The platform answers those questions on arrival. It splits combined files into individual documents, classifies each one by type, and checks the assembled package against your required-documents list. Gaps, duplicates and stale items — last year’s financials, an unsigned guarantee — are flagged before the file reaches a person, so follow-up starts on day one instead of surfacing mid-review. The output is a clean, structured, completeness-checked file, routed to the right team with its priority visible.

Because classification is driven by document understanding rather than templates, package variety does not degrade it. A new broker’s format, a scanned exhibit, a financial statement in an unfamiliar layout — all handled by the same pipeline, with low-confidence calls routed to a reviewer rather than passed through silently.

Governed from the first page

Triage decisions shape everything downstream, so they have to be inspectable. Every split, classification and completeness flag is logged, and every document in the structured file traces back to its position in the original submission. Credit, risk and operations teams work from one file with one history — and when an auditor asks why a package was worked in a given order, or how a document was identified, the record answers. Exceptions stay with humans; the platform’s job is to make sure exceptions are the only manual work left.

Objections, answered

What teams ask us first

What happens when it misclassifies a document?

Low-confidence calls are routed to a reviewer instead of passing through silently, and every classification is logged and correctable. Because each document keeps a trace back to its position in the original submission, checking a call takes seconds, and exceptions always end with a human decision.

Our packages vary wildly by broker and channel. Do we build templates?

No. Classification is driven by document understanding, so a new broker's format, a scanned exhibit or an unfamiliar financial-statement layout runs through the same pipeline with no per-format setup.

What does the audit trail show?

Every split, classification and completeness flag, with each document mapped to its place in the original file. When an auditor asks why a package was worked in a given order or how a document was identified, the record answers directly.

How long to the first triaged package?

The platform receives from the channels you already use — portal, email, LOS transfer — so real packages run from the start. The setup work is your required-documents list per product, which defines what completeness means for each package type.

Bring your biggest merged PDF.

Watch it split, classify and completeness-check into a clean, prioritized file — live in the demo.

Request a demo