- Before
- “Three J. Smiths in Columbus. I need the one on the contract, and proof I picked right.” Searches the NPI registry and the state board by hand for every one.
- Now
- Opens each exception with the candidates side by side, the deciding fields marked and the reason cited; one confirmation fixes every record behind the payment.
One payment, from “Dr. J. Smith” to the federal file
Northwind Bio ran a Corventa heart-failure advisory board in Columbus on Sep 12, 2026. The consulting agreement is signed “Dr. J. Smith”, and nine payment records across three systems — $14,860 — have no NPI. Here is what happens next, screen by screen, in the working solution.
- 01Wednesday morning
Her exceptions, and the clock, on one screen
Lena Ortiz · Transparency reporting analystLena has 15 exceptions assigned to her; the team has 412 matches unresolved across 3,068 records, and the window opens Feb 1 — 117 days out. At the top of her list: M-2039, an advisory board contract, 9 records, $14,860, due Oct 9. The agents recommend Jennifer L. Smith, MD, NPI 1427093318, at a match score of 92%.
“Below the 0.95 line a person decides.”
- 02Overnight, in seconds
41 Smiths in Ohio, three in Columbus
The agentsThe name and address normaliser kept the initial “J.” as a partial first name and set “Dr” aside. The registry matcher found 41 Smiths in Ohio and 3 with the initial J in Columbus. The licence check and the address check each point to candidate A, the covered-recipient classifier reads specialty code 207RC0000X as a physician, and the evidence writer writes the reason with numbered citations.
Score 0.92 is below the 0.95 auto-match line, so the match is routed to Lena Ortiz.
- 03Candidates side by side
Licence and address settle it
Registry matcherEach field of the payment record sits beside each candidate, marked agrees, variant or differs. The name and the credential cannot decide it. The practice address and the licence can: 2200 Riverside Dr and OH 35.098214 agree with candidate A and differ for James R. Smith, an internist on Knightsbridge Blvd, and Julia M. Smith, an adult-health nurse practitioner.
“Her practice is 2200 Riverside Dr, Suite 300 — the address on the contract.”
- 04One click on a cell
The Ohio board, at the passage
Lena Ortiz · Transparency reporting analystLena clicks the licence and the evidence panel opens the state licence lookup: Jennifer Lynn Smith, MD, licence type Physician (MD), number 35.098214, active, expiring Jul 1, 2027, at 2200 Riverside Dr, Ste 300, Columbus. The consulting agreement CA-26-0918, the registry records and the HCP master record HM-140 377 are one tab away.
“Looked up live at the board or registry; the lookup is kept with the decision.”
- 05Confirmed
Nine records carry the right NPI
Lena Ortiz · Transparency reporting analystLena confirms the match. The NPI is written onto all 9 records in consulting contracts, speaker programs and expenses & meals. A master-data fix — link licence OH 35.098214 and NPI 1427093318 to HM-140 377 — goes to Dana Okafor. The profile is pre-validated against the federal profile rules with 0 errors and added to the submission file, program year 2026, batch 41.
“9 records across 3 systems now carry NPI 1427093318 · physician. Decided by Lena Ortiz.”
- 06The submission clock
411 unresolved, and the pace to clear them
Lena Ortiz · Transparency reporting analystHer decision takes the count to 411 matches across 3,059 records. In the last 30 days the team decided 36.8 matches a day while 39.7 a day were opened. At today's pace the last match is decided on Jan 18 — 10 days after the Jan 8 year-end pre-validation. Expenses & meals holds 168 of the unresolved matches, speaker programs 131.
What closes the gap: “4 more decisions a day — about one more per reviewer each day, starting now.”
- 07Next exception
Every exception says why it needs her
Lena Ortiz · Transparency reporting analystHer list is sorted by due date, with the reason each payment needs a person: a name variant, two people who fit, a credential unclear, an NPI deactivated, a payment to a practice or a foundation. Each row shows the source systems, the records and value behind it, the agents' confidence and the stage. A foundation grant and a duplicate master record also need a second person's sign-off.
- 08A second person
An $85,000 grant to a foundation
Omar Haddad · Aggregate spend operations leadM-2047 is a fellowship grant paid to Lakeview University Medical Center Foundation, a separate charity with its own tax ID. The grant agreement directs the funds in full to the hospital for two fellowship positions, and the hospital is on the program-year 2026 teaching-hospital list. The agents recommend reporting it to the teaching hospital, at 81% — and teaching hospitals are never auto-matched.
“This kind of call needs Omar Haddad's sign-off.”
- 09Every night
4,812 payments matched before morning
The agentsLast night five source systems sent 4,812 payment records. The registry matcher found a candidate for 4,790 and looked up 298 licences; the evidence writer wrote 1,206 citations. 4,671 records were matched on their own and added to the submission file with 0 profile errors; 141 went to reviewers, 15 of them to Lena.
Matched on their own: score ≥ 0.95, no rule hit.
- 10In April
A dispute, answered from the record
Sam Patel · Director, healthcare complianceWhen a recipient disputes a payment in the review period, the recipient's profile holds every record behind it, by nature of payment and by month, with who matched it and when. Dr. Daniel Osei's 39 records, $31,800, were matched by Lena Ortiz on Oct 2 and his Georgia licence verified Oct 5. One click exports the evidence pack.
Each decision keeps its evidence for at least five years after publication.