- Before
- “I need the referral answered before the ULD is built, not after the flight's gone.” Reads CBP's message, finds the invoice, rewrites and re-files by hand.
- Now
- Opens a board where every flight has its clock and the agents have already drafted each fix and answer; she reads the sources, decides and signs.
One flight, one referral: from CBP's question to OK to load
Thursday, October 15, 2026, 11:47 UTC. Nadia Brooks is on the Corvane Cargo compliance desk. Eight US-bound flights load in the next 12 hours with 5,112 house filings. Here is how she works with the agents, screen by screen, in the working solution.
- 0111:47 UTC
Every US-bound flight, with its clock to loading
Nadia Brooks · ACAS Compliance SpecialistDepartures lists the 8 flights in loading order: 5,112 house filings, 4,746 accepted, 13 that need her, 5 waiting on forwarders and 348 in progress. CV 205 CDG–JFK loads in 53 minutes with a do-not-load held apart. CV 141 AMS–IAD loads in 3 h 03 m, and its row already says what the agents did. The ACAS agent beside the board briefs her, nearest first.
ACAS agent on CV 141: “Two filings on CV 141 lack a valid shipper address; I drafted fixes.”
- 02She asks
“What could miss CV 141?” — answered with its sources
Load control agentNadia types the question the way she would ask a colleague. The load control agent answers: HWB 88231 cannot load until CBP accepts the answer she approves, and HWB 88602 still lacks consignee phone and email. It will warn Pieter Haasbroek at 13:20 and propose tomorrow's flight at 13:50 if nothing arrives. Every claim carries a numbered source, and “Open CV 141” takes her there.
“Everything else on CV 141 is accepted or drafted.”
- 03This morning
384 houses read, filed and held, step by step
The agentsThe intake agent read 384 house messages from 23 forwarders and built each filing. The ACAS agent checked every one against 19 CFR 122.48b(d) and the description list, sent the clean, unchanged filings under the standing rule — 379 accepted by CBP — and held two houses whose shipper address was a PO box, “Postbus 4410, Tilburg”, with the street address drafted from the forwarder's booking. Nadia ticks both and approves them in one step, reason A2.
“Clean, unchanged filings go to CBP under the standing rule Grace Achterberg signed; every changed value waits for a person.”
- 0411:41
A referral for information on house 88231
CBPHalvard Logistics sent house 88231 late, at 11:32: four pieces, 38.0 kg, from Vandermolen Hydrauliek BV in Utrecht to Prairie Row Implement Co. in Des Moines. The description “HYDRAULIC PARTS” passed the description list, so it was filed at 11:34. At 11:41 CBP sent a referral for information. The filing screen shows CBP's words, what they mean in plain words, and every field as filed against what is proposed.
CBP: “Cargo description is too vague to assess. Provide a precise description of the goods.”
- 0511:45
The answer drafted from the invoice, every word cited
Referral agentThe referral agent read commercial invoice INV-2026-1187 and packing list PL-2026-1187. Line 1 of the invoice reads “Hydraulic gear pump, cast aluminum housing, model HG-32, for agricultural tractors”, qty 4, tariff code 8413.60. Its draft: “HYDRAULIC GEAR PUMPS FOR AGRICULTURAL TRACTORS, CAST ALUMINUM, 4 UNITS”, with HTS 8413.60. Each word links to the passage it came from; one click opens the invoice line.
- 0611:46
A second agent reads it separately and agrees
Check agentWithout seeing the first agent's reasoning, the check agent confirms that the draft names the item and what it is for, as CBP asks; that every word is in the invoice and the count matches the packing list; and that 8413.60, rotary positive-displacement pumps, fits a gear pump. Confidence 0.96. The ACAS agent proposes adding “hydraulic parts” to Corvane's description list, a change that waits for Grace Achterberg.
A disagreement from the check agent holds the draft for a person.
- 0711:49
She approves with a reason code and her signature
Nadia Brooks · ACAS Compliance SpecialistNadia can approve and send, edit the wording (reason E1, re-checked before it goes) or reject it and ask the forwarder (R2). She approves with reason A1, “Corrected from the shipper's documents”, and her e-signature. The answer goes to CBP through Corvane's approved connection the moment she signs.
“Nothing goes to CBP until you sign. Your decision, its reason and the sources are kept on the trail.”
- 0811:52
Assessment complete, OK to load
CBPThree minutes after Nadia signs, CBP returns assessment complete for HWB 88231. The house moves to accepted on CV 141 with nearly three hours to spare before load close at 14:50.
“Approved and sent by Nadia Brooks · reason A1 · sent 11:49 UTC · CBP: assessment complete, OK to load at 11:52.”
- 0913:20 · T-90
A cutoff warning while the ULD can still be built right
Load control agentHouse 88602 from Dutchgate Forwarding still lacks consignee phone and email, both mandatory at the house level. The forwarder agent asked at 10:12 and reminded at 10:42 and 11:12. At 13:20 the load control agent warns Pieter Haasbroek, the AMS load controller, and at 13:50 it proposes tomorrow's CV 141. Moving a house is his decision.
“It never moves the house itself.”
- 1010:18 · CDG
A do-not-load, handled as a protocol
Camille Dufresne · Cargo Load Controller, CDGCBP issued a do-not-load on HWB 61442 on CV 205 CDG–JFK at 10:18. The ACAS agent paged Camille Dufresne and Nadia at 10:19 and opened the protocol; Nadia acknowledged to the CBP ACAS desk at 10:24; Camille located the piece in build-up and held it apart at 10:31, ULD not yet built, and informed airport police at 10:33. Shipper and consignee are shown only to people on the protocol.
“Only CBP can release a do-not-load. No agent and no button here can.”