- Before
- “I don't need a thousand messages. I need the five things that will ground an airplane tomorrow, and where I can fix them tonight.”
- Now
- Opens the night already condensed to seven tasks, each with its trend, its evidence and its slot; accepts, defers or dismisses each with a reason code and her signature.
Aircraft predictive maintenance on one night: from 1,240 warnings to a part changed before it fails
Corvane Airways flies 300 aircraft from its hub at Denver. On the night of October 14, 268 of them flew and sent 1,240 warnings. One of them, a 777-300ER due to fly to London tomorrow, has a left IDG on the curve of two earlier failures. Here is how the maintenance controller works it with the agents — reads their briefing, asks them questions, checks their evidence and signs — screen by screen, in the working solution.
- 0106:30, the morning briefing
Five things that need her, not a thousand messages
Rosa Delgado · Maintenance controllerRosa leads the night shift at MCC Denver. Her screen opens with the planner agent's briefing: 1,240 warnings condensed to 7 proposed tasks and 24 patterns to watch, two tasks waiting on an engineer, and one feed late — Halvard Air's 22 aircraft were not read after 02:10. Each task carries its decision deadline, N841CV's left IDG first, decide by 20:05.
“One matters most: N841CV's left IDG is running on the curve of two earlier failures and flies to LHR tomorrow; it can be changed at DEN tonight.”
- 02The night, condensed
Every warning accounted for, stage by stage
Intake, triage and trend agentsThe overnight stream runs down the left; the agents condense it in the middle. The intake agent folded 612 repeats — same fault, same tail, same flight phase. The triage agent set aside 388 known harmless messages by rules R1–R14 and linked 142 to an open deferral or work order. The trend agent grouped the 98 signals left into 31 patterns: 7 proposed tasks, 24 on the watch list.
612 + 388 + 142 + 98 = 1,240. Nothing is dropped without a rule or a record.
- 03Open a stage
What was set aside, and the rule that set it aside
Triage agentRosa opens “388 known harmless”. Every rule is listed with what it sets aside and how many it caught tonight: R1, power transfer at the gate, 96; R2, maintenance test in progress, 71; R4, entry door cycles, 52. Any line can be pulled back by a person and becomes a signal again — the nuisance alerts are filtered, never hidden.
“Every line below can be pulled back by a person.”
- 04Task T1
The trend, against the fleet and the earlier failures
Trend agentN841CV's left IDG oil outlet temperature rise has climbed every flight for 11 flights, from 24 °C to 33 °C, against a fleet normal of 21–26 °C, while the right IDG stays normal. It matches N836CV (March 2025, similarity 0.89), which disconnected over the Atlantic and sat 31 hours at LHR, and N847CV (January 2026, 0.84), 19 hours at ORD. On both, the failure came 3 to 4 flights after today's value.
Both teardowns found generator bearing wear with a partly blocked scavenge filter.
- 05Before it reached her
Three harmless explanations, all rejected — and the slot
Check agent and planner agentThe check agent tried to explain the trend away: a temperature sensor (the right IDG reads normal on the same flights, and the left sensor was replaced in June), hot-weather ground running (the rise holds on cold-day flights), and the oil service on Oct 6 (the trend began Oct 2). None fits, confidence 0.91. The planner agent found the slot: DEN tonight, Hangar 2, 23:00–04:30, in an 18 h 35 min ground time before CV 908 to LHR, a 9 h 20 min ETOPS flight.
“If it is not done: an inoperative IDG does not allow an ETOPS departure.”
- 06She asks
“What if we wait until it is back from LHR?”
Rosa Delgado and the planner agentRosa asks in plain words. The planner agent answers with its sources: CV 908 is the second flight from now, and the earlier failures came 3 to 4 flights after today's value. If the IDG fails at LHR the return may not dispatch, LHR holds no spare, and N836CV's version of that cost 31 hours on the ground.
“I would not wait.”
- 0706:41, signed
She accepts with a reason code and her e-signature
Rosa Delgado · Maintenance controllerRosa chooses A1 · Trend confirmed, work fits the plan, and signs as maintenance controller. Accepting releases the planner agent's draft WO-26-81244 to the DEN line and tells the line maintenance manager. Until that moment nothing was booked, released or moved.
“I accept this task as Rosa Delgado, Maintenance Controller — e-signature.”
- 08Tonight at DEN
The job arrives planned, with the part and the people
Tyler Brooks · Line maintenance managerOn the station plan N841CV lands at 22:05 as CV 1417 from SFO, and the IDG change sits inside its ground time beside the night's A-check and daily checks. WO-26-81244 carries the ground time, Hangar 2 free 23:00–07:00, two technicians qualified on the 777 plus an inspector, IDG S/N CV-5102 in DEN stores and the IDG sling in the tool crib. The parts agent proposes moving one IDG from ORD to DEN to restore the hub's stock.
The parts agent reserved nothing: it never orders or moves a part.
- 09Learning
Dismissals become a rule, proven on 90 days first
Feedback agent and Kwame Mensah · Reliability engineerIn 30 days Rosa and Kwame dismissed FWD CARGO DOOR at the gate 63 times as a known harmless message. The feedback agent drafted R15 — door messages within 3 minutes of a cargo-door cycle on the ground, with no message in flight — and replayed it: 1,412 messages it would have set aside in 90 days, and 0 of 19 confirmed failures hidden. The reliability engineer approves; the Director countersigns.
“No rule changes itself.”
- 10October 21, the teardown
The prediction confirmed, and the AOG avoided on record
Outcome agentThe shop's teardown of IDG S/N CV-4418 finds generator bearing wear and a 60% blocked scavenge filter. The outcome agent records the prediction as confirmed and writes the avoided AOG record: 31 hours on the ground at LHR and a canceled return avoided, an estimated $412,000, with its working from Corvane's own N836CV event.
No avoided AOG is claimed without a finding; dollars are always marked estimated.