- Before
- “I don’t underwrite — I chase.” Half her week goes on asking for the same tax return twice, in emails owners do not understand.
- Now
- Opens each file already checked — draft returns, stale financials and missing debts found, with the page — and sends one message per person.
One SBA 7(a) application, from the owner’s link to underwriting
Medina & Hale Bakehouse, a 41-person bakery in Columbus, Ohio, asks Orchard Point Bank for an SBA 7(a) loan of $865,000 over 10 years. Here is what happens, screen by screen, in the working solution.
- 01Tue 29 Sep · 19:52
One plain question at a time
Rosa Medina · managing memberRosa opened the link from her banker, Tyler Okafor, at 19:40. Twelve minutes in, she has answered 6 of the application’s 20 parts — the amount, what it is for, who is applying, her contact details, 41 employees, her photo ID — and the ring shows 30%. The next question is in large type: “Do you have last year’s business tax return?” On the right, the file Priya Raman will receive at the bank fills as she goes.
“Drop it here. We’ll read it and fill in what we can, so you don’t have to type it.”
- 0219:53
One tax return, eight answers
Document readerRosa drops the 2024 Form 1065 — 41 pages, signed 9 Mar 2025. Eight answers fill themselves, each with the page it came from: legal name, EIN 82-4417093, LLC taxed as a partnership, started 3 Apr 2017, retail bakery code 311811, 2024 sales of $2,611,000, 418 Parsons Avenue, and the owners on the K-1s. The ring jumps to 75%, and eight questions are struck off the list.
“We found 8 answers on your return. Is everything right?”
- 03Next
It asks only what the return could not say
Application guideThe K-1s show Halewood Holdings LLC owns 35% of the bakery. The return cannot say who owns Halewood, so that is the next question. Rosa answers “Just Marcus, I think.” The guide does not ask her to hunt for paperwork — Marcus Hale gets his own link for Halewood’s operating agreement.
“The bank needs every owner, even through another company or a family trust. A best guess is fine — we’ll check.”
- 0420:08
Read once, sent in one sitting
Rosa Medina · managing memberShe ticks the Orchard Point line of credit and a vehicle loan, drops the articles of organization (Ohio, entity 4011872) and three quotes for $730,000, which the consistency checker ties to the uses of funds. She reads the filled application once and sends it: 20 of 20 in 28 minutes, 10 answers found in her documents, 8 questions she answered.
- 05Mon 12 Oct · 09:12
The file at the bank, checked in 69 seconds
Priya Raman · SBA loan processorThirty-seven documents are in — 31 from Rosa, 6 from Marcus, who uploaded the Halewood operating agreement and his Form 413 on Sunday at 21:47. Priya presses Check new uploads. Five agents read the new documents and the file against the SBA 7(a) checklist, step by step in view, and come back with four findings, each with its source.
“Finished in 69 s · 5 agents · 37 documents”
- 0619 seconds of it
A third owner nobody mentioned
Ownership tracerSchedule A of Halewood’s operating agreement splits it Marcus Hale 60%, Joanna Hale-Pruitt 40%. So Joanna owns 14% of the bakery indirectly, Marcus 46% in all, and ownership now traces to 100%. Joanna’s 2019 address in the agreement is in Windsor, Ontario. The tracer does not guess — it asks her to confirm citizenship and residence.
“The agents never decide citizenship or residence. They ask the owner, keep the answer and the ID, and Elaine Cho confirms eligibility.”
- 07Same check
A draft return, stale financials, a missing debt
Document reader · Consistency checkerThe 2025 Form 1065 is the accountant’s copy — DRAFT on every page, no signature; the return was filed on extension on 14 Sep 2026. The P&L and balance sheet run to 30 Jun 2026, 104 days old against the bank’s 90-day rule. And the bank statements show 12 payments of $1,912.40 to Alder Creek Equipment Finance that are not on the debt schedule.
- 08Drafted
One message per person, in plain words
Request writerFive open items become three messages: Rosa (3 items), Marcus (Halewood’s certificate of good standing, free and online from the Ohio Secretary of State) and Joanna (citizenship, residence and a photo ID). The checklist’s own wording sits beside each item. Nothing goes out until Priya presses Send.
“Your bank statements show $1,912.40 a month to Alder Creek Equipment Finance. What is it for, and how much is still owed?”
- 0909:21 → 09:47
Answered in 26 minutes — 36 of 36
Hand-off writerMarcus sends the certificate at 09:31. Joanna confirms she is a U.S. citizen living in Ann Arbor, Michigan since 2 Mar 2026 and uploads her driver’s licence. Rosa sends the signed return and September financials and explains Alder Creek: the lease-to-own on the 2023 oven, $48,200 left, 26 payments. At 09:47 the file is 36 of 36, 13 days after the first document, and the one-page hand-off is ready — every figure from a document.
- 10Signed · 09:52
Marked complete, sent to underwriting
Priya Raman · SBA loan processorPriya marks the file complete and sends it to Ben Kowalski in underwriting, with a note: “Complete in one round. Rosa is quick to answer — call her mornings before 7.” At 09:55 Elaine Cho, the SBA lending manager, confirms eligibility and the ownership list for E-Tran: 3 people, 1 company, 100%.
The agents never mark a file complete — the processor does, by name.