Customer Contract-to-Support Linkage

Connect contractual commitments with live support operations to ensure every customer interaction aligns with service obligations.

Challenges

Support operations break when contractual context is missing. Agentic AI is required to bridge the gap between signed agreements and daily service delivery without slowing down resolution.

Inaccessible Entitlement Data

Key service terms exist in PDF contracts and SOWs locked in legal repositories. Support agents lack immediate visibility into what was actually sold versus what is being requested.

Revenue Leakage via Over-Servicing

Agents inadvertently provide premium support, out-of-scope configurations, or free extensions to non-eligible customers. This "goodwill" erodes margins and devalues paid tiers.

Prolonged Resolution Cycles

Verifying custom SLAs or penalty clauses requires manual emails to Sales or Legal. These internal loops delay critical responses and frustrate high-value customers.

Dispute Escalations

Ambiguity regarding renewal dates, credit terms, or coverage limits leads to friction. Lacking instant proof of the agreed terms turns simple tickets into heated escalations.

What Defines Us

Redefining service delivery with Agentic AI – where contractual truth meets automation, clarity, and revenue protection.

Instant entitlement checks
Automate SLA tracking
Stop revenue leakage
Unify contract visibility
Accelerate dispute resolution

AI-Powered Entitlement Intelligence for Accuracy and Scale

Reimagine support agility with AI agents that work autonomously to ingest and analyze customer contracts, MSAs, and addendums. The system intelligently maps unstructured legal terms—such as response time guarantees, penalty clauses, and included modules—directly to the customer profile in your ticketing system.

With built-in entitlement validation, scope checking, and expiration alerts, achieve accurate service delivery and zero leakage. Gain real-time visibility into support utilization against contract value. Beyond retrieval, the system delivers intelligence by alerting agents when a request falls "out of scope" and suggesting upsell opportunities based on the contract gap.

Template-Free, Accurate Term Extraction – in a Few Clicks

Extract custom SLAs, support tiers, and billing obligations without manual contract reading. AI-driven accuracy that scales seamlessly with your customer base.

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elimination of accidental over-servicing

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reduction in billing/contract disputes

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faster validation of support entitlements

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reliance on Legal for routine queries

See Contract-to-Support Alignment in Action

Watch how contractual clauses automatically inform case prioritization, response timelines, and escalation paths — linking every customer interaction back to its originating agreement.

Verify Entitlements Instantly

Automatically flag whether a ticket is covered under the customer’s current MSA or SOW before work begins.

Handle Disputes Intelligently

Auto-retrieve the exact clause and page number regarding penalties or credits to resolve customer claims with evidence.

Scale Service Tiers

Manage complex, custom-negotiated support packages across thousands of accounts without agent confusion.

Align Legal and Support

Create a shared source of truth where support teams operate based on the signed reality, not just the CRM summary.

Verify Entitlements Instantly
Handle Disputes Intelligently
Scale Service Tiers
Align Legal and Support

Ready to Adapt, Grow, Optimize or Disrupt With Us?

Book a 30-minute consultation to find the best starting point