- Before
- “I add fuel because I can't see what the last hundred flights needed.” 38 releases in a four-hour window, each extra figure set from desk habit.
- Now
- Opens each fuel call with one cited figure and the arrivals behind it, answers the captain's what-if in the same thread and co-signs with the reason kept.
One flight's discretionary fuel, from the agents' figure to a co-signed release
Thursday 15 October at Corvane Airways' Denver operations control. Marcus Reyes works the East desk, 38 departures between 16:00 and 20:00 MDT. CV 731 to Newark is due for release at 16:20, and its captain has a question. Here is what happens, screen by screen, in the working solution.
- 01Thursday afternoon
Six flights need him, each with the reason
Marcus Reyes · Aircraft dispatcherMarcus has 38 flights in his window, 6 that need him and 19 already released — 14 at the agents' figure and 5 raised with a reason, together carrying 23,700 lb less than crews usually load. CV 226 needs his co-signature on a captain's raise, CV 1189 was swapped to a 737-9 and must be re-run, CV 344 has too little history and is his call. On CV 731 the captain has asked about a ground delay.
What the agents found: “Advisory 062 proposes a ground delay program at EWR tonight; the agents re-checked CV 731 and CV 1189 at 15:56.”
- 0215:31
Tonight's FAA programs, matched to his flights
Flow and weather watcherThe watcher reads the FAA command center feed and the terminal forecasts. Advisory 062 proposes a ground delay program at EWR from 20:00 to 23:59 EDT at a program rate of 32 arrivals an hour, with wind 310° 22 gusting 34 kt and ceilings of 1,200 ft after 00Z. EWR is marked high holding risk; SFO already has a ground delay program in effect and New York arrival rates are reduced from 19:00 EDT. It re-runs the calls each program touches and hands the changes to Marcus.
The watcher reports programs as issued; it never presents a forecast as fact.
- 03One click
“Load 1,400 lb extra. Here is why.”
Fuel recommenderThe fuel call opens with one sentence over a strip of 180 dots — the fuel used beyond plan on the last 180 evening arrivals of CV 731 and CV 1189. A line marks the agent's 1,400 lb; a faint one marks the 3,000 lb crews usually load. Four reasons follow, each cited: the history, Thursday evenings with 12 minutes of holding on average, tonight's proposed program, and the cost of carrying the rest — 3,000 lb instead of 1,400 burns about 191 lb more, $119 and 274 kg of CO2.
Policy guard: “Minimum fuel for release is 21,800 lb — trip, PHL alternate and the 45-minute reserve — and is unchanged. The figure above is discretionary fuel only.”
- 04The evidence
Every arrival behind the number
Fuel history agentBehind the figure sit the 180 comparable arrivals the history agent built at 15:38: same route, departures 16:30 to 18:30, A321neo, 4 June to 14 October. Thursdays used +826 lb beyond plan on average, ground-delay nights with pop-up holding +1,590 lb, and arrivals with 16 minutes of holding or more +1,411 lb. Each row shows the date, tail, holding, fuel loaded and fuel used, and opens its datalink record.
The history agent needs 60 comparable arrivals, else it says so; it never fills gaps.
- 0515:51
The captain reads it on her flight bag
Capt. Elena Brandt · A321neo captainCaptain Brandt sees the same sentence, the same strip and the same conversation on her electronic flight bag, with three choices: accept 1,400, raise, or ask. She asks the question she cares about.
“Looks reasonable. But what if EWR goes to a ground delay tonight?”
- 0615:54
The what-if, answered from history
Fuel recommenderMarcus sends her the ground-delay case. On the 11 arrivals with an EWR ground delay program, most of the delay was taken on the ground in Denver and 8 used under 520 lb beyond plan; 3 met pop-up holding and used 1,460, 1,590 and 1,720 lb. Each landed with the PHL alternate fuel and the 45-minute reserve intact. The strip highlights those nights, and 1,800 lb covers all 180, for about 48 lb ($30) more to carry than 1,400.
Capt. Brandt: “Thanks — that's the night I worry about. Make it 1,800.” Reason: expected holding or arrival program. A captain may always add fuel.
- 0716:12
He agrees and co-signs the release
Marcus Reyes · Aircraft dispatcherThe co-sign screen shows the whole release: minimum fuel 21,800 lb, locked; taxi 400 lb; extra fuel 1,800 lb against the agents' 1,400; the reason; ramp fuel 24,000 lb; 180 of 180 comparable arrivals covered. Marcus confirms that the weather, NOTAMs and advisory 062 were reviewed with the captain, and that she co-signs on the flight bag.
“Weather, NOTAMs and advisory 062 reviewed with the captain.” Under 14 CFR 121.601 the dispatcher gives the captain all available information.
- 08Released
Her reason is kept, and counted
Override reviewerRelease 731/15 is co-signed by Captain Brandt at 16:11 and Marcus at 16:12: 1,800 lb extra, 144 lb of fuel not burned against the usual 3,000. The Override reviewer records her raise as the 47th on EWR evening arrivals with the reason “arrival program”, and updates proposal P1 for the fuel policy engineer.
“Proposal P-1 — add 400 lb when an EWR ground delay program is proposed — is updated for Owen Takahashi.”
- 09After the release
Repeated reasons become a proposed rule
Owen Takahashi · Flight operations engineer, fuel policyOwen sees every raise and cut with its reason and whether the fuel was needed: 2,067 raises in September, 431 cuts, 31% of raised fuel used. P1 rests on 47 raises, 20 of which used the extra, for +$270 a month to carry. P2 would lower SFO mornings by 200 lb: 61 raises for “personal judgment”, the extra used on 2. He can backtest, edit, reject or approve; the Director of Dispatch gives the second signature. Captain names stay hidden.
The Override reviewer proposes only; two people approve before a rule changes anything.
- 10Month end
Savings she can defend, safety first
Grace Lindqvist · Director of Fuel EfficiencyThe Savings reporter measures September against the June baseline: average extra fuel per departure down from 2,180 to 1,830 lb across 8,880 departures, an estimated $175,200 saved, 282,800 lb of fuel not burned and 405 t of CO2 avoided. Every input of the arithmetic is on the screen. The safety counters come first: 0 landings below planned reserve, no diversions for fuel, 1.9% of arrivals using more than the agents' figure against a design of 2.5%.
“Measured against the June 2026 baseline, before the agents went live on 15 July. Estimates are labeled; safety counters come first.” At this rate, an estimated $2.1 million a year at Denver.