- Before
- Six to eight meetings a day with private banks and fund selectors; finds a number on a laptop or waits hours for a specialist, then translates it herself. “My client wants the number now, not tomorrow, and in Italian.”
- Now
- Asks in Italian and gets a cited answer in seconds, with the English beside it, the required wording attached and a chip that says whether she may share it with this client.
Sales enablement AI in one morning: one rep, one client, two questions
Wednesday, October 21, 2026, 9:42 a.m. in Milan. Giulia Ferrante, a sales rep at Quillfield Capital, has a call at 10:30 with Paolo Venturi, fund selector at Banca Corvara Private. He emailed yesterday about duration and AT1 bonds. Here is how she works with the agents, screen by screen, in the working solution.
- 019:42 a.m.
She asks in Italian; the agents show their work
Giulia Ferrante · Sales RepresentativeGiulia types “Qual è la duration del Quillfield Euro Short Duration Fund rispetto al benchmark?” Her client is already in context from the CRM: Banca Corvara Private, professional, Italy. The agents work in view: the Question agent finds the fund, share class I EUR Acc and that the fund is registered for sale in Italy; the Answer agent searches 412 candidates for this fund, audience and country and uses 4; two are not allowed — an internal desk note and a superseded factsheet.
On screen: “Searched approved, current documents only.”
- 026.8 seconds later
The answer in her language, with the English beside it
Answer agent, checked by the Guard agent“As of September 30, 2026 the fund’s modified duration is 1.8 years, against 2.1 years for the benchmark: 0.3 years shorter.” Each sentence is cited to its page — the September 30 factsheet, the Q3 commentary, the Italian KID’s risk indicator of 2 out of 7 — and the required wording for professional clients in Italy, DISC-IT-PRO-04, is attached as approved. A chip reads “OK to share · professional clients · Italy”.
Hover a sentence in Italian and its English pair lights up.
- 03Show the checks
A second agent checked every sentence — and removed one
Guard agentThe Guard agent checked 5 sentences against their pages: 4 kept, 1 removed. Each kept sentence lists what was checked — the numbers match page 1 exactly, the as-of date is stated, the approval is current today. Under it sits the approved shelf: the factsheet MKT-2026-0912 valid to November 13, 2026, the commentary, the disclosure and the KID, each with its approval ID, page and expiry, and the two documents the agents were not allowed to use.
Removed: “The team expects to lengthen duration by year-end” — “From an internal desk note that is not approved for clients, and it is a forecast.”
- 049:44 a.m.
No approved answer, so it does not guess
Answer agentHer follow-up: does the fund hold AT1 (CoCo) bonds? The client’s mandate excludes them. The Answer agent finds that the prospectus allows up to 10% in contingent convertibles, but no approved statement of what the fund holds today. It names who knows — Marcus Hale, Fixed Income — and offers one next step. Giulia clicks Ask a specialist: ESC-2026-4471, due 1:45 p.m.
“I will not answer from memory or from internal data.”
- 0510:31 a.m.
The reply is drafted and cited; he adds one figure
Marcus Hale · Product Specialist, Fixed IncomeThe Escalation agent routed the question to Marcus and drafted the reply from the approved holdings disclosure of September 30 and the prospectus: the fund held no AT1 bonds. It also found two similar open questions, ESC-2026-4462 in German and ESC-2026-4466 in French. Marcus adds bank senior bonds at 14.2% of net assets from the same page and submits it for compliance.
Service level: 4 business hours, 8 a.m. to 6 p.m. Milan; past it, Daniel Whitcombe is told.
- 0610:52 a.m.
Compliance signs with a reason code
Renée Okafor · Compliance ReviewerRenée opens the reply with its sources and approves it with reason code A2 · Accurate after edits, because Marcus changed the agent’s draft. It becomes approved answer MKT-2026-0957 for professional and institutional clients in every registered country, valid until the October 31 holdings disclosure is approved. Marcus wrote it, so he cannot approve it.
“Signed as Renée Okafor · Compliance Reviewer · 10:52 a.m. Milan · recorded on the audit trail.”
- 0710:53 a.m.
The approved answer reaches her in Italian
Giulia Ferrante · Sales RepresentativeThe Library agent adds the answer to the approved library and the Language agent writes the Italian, German and French. Giulia, Lukas Brenner, Chloé Dubois and Sofía Marín, who asked the same question, are told. In Giulia’s conversation it arrives cited to the holdings disclosure, the prospectus and the disclosure for professional clients in Italy, with 3 of 3 sentences kept by the Guard agent.
Every rep who asks next gets it in seconds.
- 08Also this morning
A corrected factsheet, and every answer that used it
Library agentMarketing withdrew the Global High Yield factsheet MKT-2026-0903 on October 20: it printed the effective duration as 3.9 years, and the corrected MKT-2026-0915 says 3.4. The Library agent compared both field by field, found 37 answers to 29 reps since October 12 that used the old figure, and drafted a correction for each rep in their language. 12 of those answers were copied into an email or logged to the CRM, so those client records get a CRM note.
“Nothing goes out until you approve.”
- 09Due Friday
The weekly answer log review, prepared and then signed
Log Review agent, then Renée OkaforFrom 4,486 answers between October 12 and 16, the Log Review agent drew 120 — 60 chosen by risk, 60 at random — and flagged 7 in three patterns, among them two reps who rephrased a refused forecast question to get a view on rate cuts. Renée decides each item as OK or a finding with a reason code, then signs the week; the review, its findings and the sample join the evidence pack.
Signing records that the sample was reviewed under FINRA Rule 3110 supervision procedures.
- 10The month so far
Every unanswered question is content to write
Daniel Whitcombe · Head of Sales EnablementFrom October 1 to 21, 13,613 questions came from 571 of 600 reps in 11 languages, and 89.2% were answered from approved content. Insights groups what the library cannot answer yet: AT1 holdings by bond fund is the biggest gap, 63 questions in 4 languages. Daniel can commission a monthly approved answer per bond fund from the gap itself; the Escalation agent can draft all 12 for specialists to edit.
“Specialist replies are on time 96.4% of the time; Private Markets is slowest at 4.1 hours.”