SLA Compliance Intelligence Agent

Monitor service-level commitments across customers, contracts, and teams — with full traceability to source data and performance evidence.

Challenges

SLA management breaks at scale. Agentic AI is required to transition from reactive breach reporting to proactive deadline management without manual policing.

Invisible Breach Risks

SLAs are often tracked in static CRM fields that don't account for holidays or business hours. Breaches are detected only after they happen, triggering penalties and dissatisfaction.

Complex Multi-Tier Logic

Managing different response times for Premium, Standard, and Custom contracts manually is impossible. Agents struggle to prioritize accurately when every ticket looks urgent.

Inaccurate Prioritization

Without intelligent sorting, agents often "cherry-pick" easy tickets while complex, high-stakes issues silently drift toward violation.

Dispute & Penalty Costs

When customers claim a missed SLA, teams lack a granular, audit-ready timeline to prove compliance. This lack of evidence leads to unnecessary service credit payouts.

What Defines Us

Redefining service delivery with Agentic AI – where commitment meets automation, foresight, and trust.

Predict breach risks
Automate prioritization
Eliminate penalty payouts
Unify contract logic
Optimize agent focus

AI-Powered SLA Operations for Accuracy and Scale

Reimagine service reliability with AI agents that work autonomously to monitor ticket streams against specific contractual terms. The system intelligently calculates "true time remaining" by factoring in customer-specific business hours, holiday calendars, and support tiers, dynamically re-ranking agent queues in real-time.

With built-in predictive alerts, pause-clock validation, and escalation triggers, achieve zero-breach consistency and transparent reporting. Gain real-time visibility into at-risk tickets and team capacity. Beyond monitoring, the system delivers intelligence by analyzing the root causes of past breaches—such as specific topics or times of day—and surfacing staffing adjustments to prevent recurrence.

Template-Free, Intelligent Deadline Management – in a Few Clicks

Deploy complex SLA logic, escalation paths, and warning triggers without custom coding. AI-driven accuracy that scales seamlessly with your customer tiers.

0%

reduction in SLA breaches

0%

elimination of unjustified service credits

0%

increase in Customer Satisfaction (CSAT)

0x

faster resolution for high-priority tiers

See SLA Compliance in Action

Watch how SLA terms are extracted from contracts, tracked against real-time performance data, and visualized through dashboards — ensuring every commitment is met and every breach documented.

Prioritize dynamically

Automatically reshuffle agent queues so the most critical, at-risk tickets are always addressed first.

Predict and Prevent

Receive "Risk Alerts" hours before a breach occurs, allowing managers to swarm issues before they impact the customer.

Scale Service Tiers

Introduce new premium support packages with unique SLA timers without confusing the frontline team.

Align Success and Support

Create a shared view where Account Managers can see real-time health scores and SLA adherence for their key accounts.

Prioritize dynamically
Predict and Prevent
Scale Service Tiers
Align Success and Support

Ready to Adapt, Grow, Optimize or Disrupt With Us?

Book a 30-minute consultation to find the best starting point