- Before
- Scans booking descriptions against a word list under the cut-off clock, and chases invoices by email when something looks wrong.
- Now
- Opens a short list ranked by risk and minutes to cut-off, each hold with the invoice line, the product, the shipper's record and the aircraft; asks the agents why, then decides.
One undeclared lithium battery shipment, from booking to filed report
Thursday, October 15, at Corvane Airways' Chicago O'Hare hub. At 1:52 pm a forwarder books one carton of "sports equipment", 22 kg, on CV 517 to Seattle — a Boeing 787-9 carrying passengers, cargo cut-off 4:40 pm. Here is what happens next, screen by screen, in the working solution.
- 013:05 pm
The assistant starts with the riskiest hold
Dana Whitlock · Cargo Safety Officer, ORDSince midnight the agents have read 1,284 bookings at 38 stations; 1,261 fell through clean and 23 are held for a person, 9 of them waiting for Dana at ORD. Her list is ranked by risk and cut-off, and the agents have already said why: "sports equipment" on CV 517, two lithium-ion e-bike batteries of 624 Wh each, UN 3480.
The agents: “The most urgent decision is CV 517 "sports equipment": two e-bike batteries on a passenger aircraft, 95 minutes to cut-off. Want me to open it?”
- 02The sieve
Every booking read; the few that catch wait with their words
Booking readerValves, handbags, seat covers, frozen salmon — each booking is read as it arrives and falls through clean. "Sports equipment" from a cycling shipper catches. Its card shows what caught it (invoice line 3: TrailVolt 48V 13Ah e-bike battery, spare × 2), the shipper's history in one line and the flight: CV 517, Boeing 787-9, passenger, cut-off in 1 h 35 min.
“The agents hold and explain; a person releases, asks or inspects.”
- 03Open the case
The invoice line that names the batteries
Invoice readerCommercial invoice RD-INV-20931 has three lines: a bike repair stand, saddle bags, and line 3 — two TrailVolt 48V 13Ah e-bike batteries, highlighted. Nothing on the booking declares them. The Invoice reader quotes the line with a confidence of 0.99, and the Risk ranker scores the hold 94 of 100, first of 23.
Risk ranker: “I recommend a physical inspection before 3:55 pm.”
- 04Product
Watt-hours worked out, not guessed
Product identifierThe Product identifier matches SKU TV-4813 to the maker's listing: capacity 624 Wh, lithium-ion, 3.6 kg, "ships fully charged, ready to ride". It shows the working — 48 V × 13 Ah = 624 Wh per battery, over 100 Wh, so a fully regulated Class 9 battery; shipped alone, not in or with equipment, so UN 3480 under packing instruction 965. Fully charged is also over the 30% state-of-charge limit.
- 05Watch the agents check
A second agent reads it all again, on its own
Second readerDana replays the check. Each agent's step runs in view with what it read and how long it took. The Second reader re-reads the booking, invoice and listing without seeing the first reading and agrees: UN 3480, forbidden on a passenger aircraft, confidence 0.97. Had the two disagreed, both readings would have gone to Dana side by side.
“Each step is logged with the sources it read.”
- 063:06 pm
She asks why, and orders an inspection
Dana Whitlock · Cargo Safety Officer, ORDDana asks, "Is this allowed on CV 517?" The answer cites the rule and the flight: no — two 624 Wh lithium-ion batteries shipped on their own are UN 3480, forbidden on passenger aircraft; declared, packed and at 30% charge or less they could fly on a cargo-only flight. She orders a physical inspection with the reason code "Invoice names lithium batteries not declared", and Marcus Bell is notified.
Her decision is signed with a reason code and teaches the next screening.
- 073:41 pm
A checklist, and the label read from his photo
Marcus Bell · Dangerous Goods Inspector, ORDThe order tells Marcus where the piece is — ULD AKE 72104CV, build-up bay 4, Cargo Building 2 — and what to look for. He works the six-step check with a witness. From his photo the Product identifier reads the battery label: TrailVolt 48V 13Ah 624Wh Li-ion, no UN 3480 mark, no Class 9 label, no cargo-aircraft-only label, charge indicator 4 of 5 bars, about 80%.
- 083:52 pm
Undeclared DG found; the piece comes off CV 517
Marcus Bell · Dangerous Goods Inspector, ORDMarcus records "undeclared dangerous goods found" with his witness and the tag DGC-1015-03; the finding is filled from the photos for him to check. The piece is offloaded, AKE 72104CV is rebuilt without it and the load plan is updated. The agents line up what happens next: the FAA notice and Form F 5800.1 drafted for the head of cargo compliance, and the legal route offered to the shipper — declare as UN 3480 and move to a cargo-only flight.
Report drafter: “Nothing goes out until the head of cargo compliance signs.”
- 094:12 pm · signed
The FAA notice, every field from the record
Thomas Hale · Head of Cargo ComplianceThe Report drafter has filled the 49 CFR 175.31 discrepancy report to the FAA — reporter, operator, where the shipment is, shipper, forwarder, air waybill and the nature of the discrepancy — each field cited to the booking, the inspection record or the photos. Form F 5800.1 is drafted with its 30-day clock, due Nov 14, 2026, beside the IATA occurrence report and the shipper letter. Thomas signs and sends the notice the same afternoon.
Thomas Hale: “Every field I sign has to come from the record.”
- 10Learning
The decision becomes a proposed rule, back-tested
Learning agentThe Learning agent proposes to read the invoice for "sports equipment" and "bicycle parts" from cycling shippers: of 9 such holds in 90 days, 4 found e-bike batteries, and the description alone never named a battery. Back-tested on the last 30 days, it adds 6 holds and 2 findings it would have caught, with none missed. Renee Castillo, the cargo security manager, approves or rejects it.
Learning agent: “Back-test each one before you approve; I never switch a rule on myself.”