WorkflowSafety, Quality & Security

Aircraft Operator Security Program

An aircraft operator security program where every TSA directive reaches every station, in place and proven

Every Security Directive in place at every station before it takes effect, and proven.

See one case, screen by screen ↓
demo31actionsin 9 station lists, each with a date, drafted from one Security Directive
demo212of 1,148people with cargo-area access who have no session before the deadline, named by the training agent
demo1conflicta Miami station procedure that contradicts the directive, found by the check agent reading it blind
target100%of directive measures in place at every station before the effective date
In short

What is Aircraft Operator Security Program?

Aircraft Operator Security Program is software that puts each TSA Security Directive into an airline's aircraft operator security program — the 49 CFR 1544 security program TSA approves — and into its stations and its training. Seven agents read the directive, draft the program redlines, each station's action list and the training plan, check the station evidence and keep the directive to people with a need to know. The security coordinator approves the rollout, each station manager confirms their own station, and the Director signs.

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Updated

The problem

Why security directive management by hand takes weeks of a coordinator's time

Under 49 CFR 1544.305, every Security Directive that reaches an aircraft operator security program starts the same clocks: acknowledge receipt to TSA within the time it sets, report how each measure will be implemented, put the measures in place by TSA's date at every station they apply to, and keep the directive to people with a need to know. The Aircraft Operator Security Coordinator does that by hand today. The directive lands in a secure mailbox, the coordinator works out which program sections and station procedures it changes, emails each station security manager, asks the training team who needs a briefing, and chases attestations in a spreadsheet.

One directive lands in many places: in the demo, 4 program sections, 9 station procedures, 1 training module and 1,148 people with cargo-area access. Done by email, each station reads it alone, and a local procedure that contradicts it survives until an inspector finds it. Training lists are blunt, so teams retrain everyone or miss contractors who hold badges but are not on the roster. And when the Principal Security Inspector asks, the evidence is rebuilt from email, door-log photos and the LMS.

typical$42,657maximum TSA civil penalty per violation
typical$1.2Mmaximum per civil penalty action
Where a directive's working days goestimated
By hand20 days
With the solution3.8 days
  • Reading the directive and mapping it to the program and station procedures3 → 0.5 d
  • Drafting the program redlines and each station's action list4 → 1 d
  • Finding who must be trained before the deadline3 → 0.5 d
  • Writing the implementation report to TSA1 → 0.3 d
  • Chasing station confirmations and checking their evidence5 → 1 d
  • Rebuilding the evidence for the inspector4 → 0.5 d

Estimated split for one Security Directive that reaches nine stations, by hand and with the solution.

How it works

How a new directive moves

Seven agents read each directive, fan it out into the program, the stations and the people, check each other and keep the evidence; the security coordinator approves the rollout.

What comes in
Sources inTSA · program · directives, program, station procedures, badges, training
Agents at work
Intake agentlogs it, starts clocks
Security agentplain summary + fan-out
Then
Program agentdrafts the redlines
Check agentreads it blind
Then
Station agenteach station its own list
Training agentwho won't be trained in time
Then
Evidence agentneed-to-know + inspection pack
A person decides
Security coordinatorapproves the rollout with a reason code
What comes out
Program redlines, approved
Every station confirmed with evidence
SSI-marked inspection pack
One case, step by step

One Security Directive, from the mailbox to every station

On Tuesday at 16:40 CT, a cargo directive — SD 1544-26-07, Cargo area access and chain of custody, fictional and written for this demo — reaches Corvane Airways' security mailbox. It applies to nine Corvane stations. Here is what happens next in the aircraft operator security program, screen by screen, in the working solution.

  1. 01Thursday, 08:10 CT

    The agents' briefing, and what needs her today

    Claire Donnelly · Aircraft Operator Security Coordinator

    Claire's morning opens on 14 directives and amendments in force, 11 of 11 acknowledged on time this year, and four things that need her. The security agent's briefing sits beside them: one directive needs her decision today, the rollout is drafted, and the check agent found a Miami procedure that contradicts it. Below, every step the agents took since Tuesday, with the time.

    Security agent: “The report to TSA is due Tue, Oct 20. A measure missed can cost $42,657 per violation.”

  2. 02The directive

    Six requirements, each quoted, and four clocks

    Security agent

    The directive opens as one plain sentence: TSA wants every entry to a cargo area verified and logged, and every built-up cargo unit sealed until it reaches the aircraft, at nine of Corvane's US stations. Six requirements follow, each with a numbered citation to its paragraph. Four clocks run across the top: acknowledged Tue 17:05, 25 minutes after receipt; method to TSA by Tue, Oct 20; measures in place by Mon, Nov 16; training complete by Mon, Nov 30.

  3. 03Tuesday, 18:44

    The program redlines for cargo area access control, drafted for her to approve

    Program agent

    The program agent mapped the six requirements to four program sections and nine station procedures and drafted four redlines into draft revision 32. For §4.3 Cargo area access, revision 31 in force sits beside the proposed text: escort at no more than three persons per escort, identity and authorization checked against the station access list, every entry recorded. Its confidence is 0.94; §4.6 sits lowest, at 0.88, because the directive does not say where the seal number is recorded, and the program agent chose the load sheet for Claire to confirm.

    Check agent: “I read R3 on my own and reach the same text.”

  4. 04Wednesday, 14:02

    A second, blind reading finds Miami's radio rule

    Check agent

    The check agent read the directive without seeing the first mapping and agrees on 5 of 6. Miami's procedure S-MIA §3.2 still lets the duty supervisor authorize cargo-area entry by radio and record it at shift end, which R3 does not allow. It drafted the fix: retire §3.2, and when a reader is down a guard verifies at the door and logs the entry. In Houston, Brightwing Cargo handles Corvane's cargo under its own TSA program, so the station agent asks Claire to accept that exception and request their written confirmation.

    The rule “the check agent must agree” holds the rollout until Claire decides.

  5. 05Before she decides

    She asks, in plain words

    Claire Donnelly · Aircraft Operator Security Coordinator

    Claire asks whether Corvane is ready if TSA inspects Newark tomorrow. The evidence agent answers with its sources: not yet for this directive, because its measures are due at EWR on Nov 2, and the August finding on cargo door access is still open. R1 and R6 evidence is ready, and it builds the pack as stations confirm.

  6. 0608:14 · signed

    One decision: Boston and Newark first

    Claire Donnelly · Aircraft Operator Security Coordinator

    Claire accepts Miami's fix, then approves the rollout as the security agent proposed it: BOS and EWR by Mon, Nov 2, because EWR has an open TSA finding and an inspection the week of Nov 9 and BOS has six cargo doors without entry logging; the other seven stations by Mon, Nov 16. In the same dialog she accepts Brightwing's program for R3–R4 at Houston, with their letter due Mon, Nov 9, picks reason code D1 · Approve as drafted and signs electronically.

    “On approval: 9 station managers each get only their own SSI-marked list (31 actions), sessions for 212 people go to Mei Lindqvist, and the report to TSA waits for you to send.”

  7. 07Seconds later

    The rollout goes out, and the report to TSA waits for her

    Security agent

    The agents roll it out step by step: each station's list sent, sessions for 212 people proposed to the training manager, revision 32 opened with the four redlines, the EWR inspection pack opened. The implementation report is drafted measure by measure — method, where and by when, program section — SSI-marked for Corvane's Principal Security Inspector. Claire sends it herself and records it with “I sent it to the inspector”.

    The agents never contact TSA.

  8. 08At the station

    Boston confirms on its own line — and one item comes back

    Luis Ferreira · Station Security Manager, BOS

    Luis sees only Boston's four actions, each with its due date and the evidence it needs, and confirms each one himself. He uploads the cargo door entry log: five photos. The check agent reads it against the requirement and sends it back — the log has pages for doors C1–C5, but S-BOS lists six doors. Luis is asked to add the C6 page and confirm again, weeks before an inspector would ask.

    Check agent: “I sent the door log back: it has pages for C1–C5, but S-BOS lists 6 doors.”

  9. 09Training

    212 people, not 1,148

    Mei Lindqvist · Security Training Manager

    Of 1,148 people with unescorted cargo-area access, 936 already have a recurrent session before Nov 30, and the training agent added the CS-04 rev 7 briefing to those. 212 do not, each listed with the reason — next recurrent in January, hired in September, returning from leave — and a proposed session. Nine Tamberlane Ground Services staff at EWR hold cargo badges but are on no training roster.

  10. 10Inspection week

    The EWR inspection pack, by requirement

    Evidence agent

    For TSA's comprehensive inspection at EWR the week of Nov 9, the evidence agent builds the pack by requirement, SSI-marked, for the Principal Security Inspector: the acknowledgment record and need-to-know list and access log already in, every item still to come listed against the station action that will produce it. Every other directive in force shows its stations confirmed and where its evidence stands.

    Evidence agent: “I keep the evidence by requirement, so the pack for any station is built in a minute.”

Who it’s for

Built for everyone who runs the aircraft operator security program.

The same Security Directive, seen by five of the people who put it in place — what their weeks looked like, and what they look like now.

CD
Claire DonnellyAircraft Operator Security Coordinator · ORD
Aircraft Operator Security Coordinator
Before
Reads every directive alone, maps it to the program and stations by hand, and chases nine station managers by email.
Now
Opens each directive already summarized, fanned out and checked; decides the phasing and the exceptions, and signs.
VH
Victor HainesDirector of Corporate Security · owns the program budget
Director of Corporate Security
Before
“If the inspector walks in tomorrow, I want the evidence for every station, not a promise.”
Now
Sees each requirement with its evidence and status, and every station confirmed or sent back, before an inspection.
LF
Luis FerreiraStation Security Manager · Boston
Station Security Manager, BOS
Before
Gets the whole directive by email and works out Boston's part himself.
Now
Gets Boston's four actions with their dates, confirms each on his own line, and hears at once if his evidence falls short.
TG
Tasha GreeneStation Security Manager · Newark
Station Security Manager, EWR
Before
“My contractor staff are half my ramp. If they're not on the roster, they're not trained.”
Now
Sees the nine Tamberlane badge holders missing from the roster, and the evidence agent recommends their contractor supervisor see only the EWR action list.
ML
Mei LindqvistSecurity Training Manager · training records
Security Training Manager
Before
“Don't send me 1,148 names. Tell me who won't be trained in time.”
Now
Books 212 people into proposed sessions, with the reason each one needs it, and the 936 already booked get the briefing added.
Built on the engine

7 agents. Each with one job, and hard limits.

Seven agents read each directive, fan it out into the program, the stations and the people, check each other and keep the evidence; the security coordinator approves the rollout.

Intake agent

Watches the security mailbox for Security Directives, emergency and national amendments and information circulars; logs receipt, starts the clocks and pages the coordinator.

  • Never acknowledges to TSA or forwards a directive
Security agent

Reads each directive, writes the plain summary with every requirement quoted, fans it out into program, stations and people, and drafts the rollout plan and the implementation report to TSA.

  • Never approves a rollout
  • Never sends anything to TSA
Program agent

Maps each requirement to the program sections and station procedures it changes and drafts the redlines, with a confidence on each.

  • Never changes the approved program; drafts only
  • Below the confidence threshold, a person must review
Station agent

Builds each station's own action list, sends it SSI-marked, reminds before the phase date and escalates to the Director after a missed one.

  • Never confirms an action for a station
Training agent

Finds who will not be trained by the deadline from the training system, the badge system and the HR roster, and proposes sessions.

  • Never marks training complete
  • Never removes a badge
Check agent

Reads each directive blind and compares; checks station procedures and every piece of station evidence against its requirement.

  • Never sees the first mapping before it finishes
  • Disagreement blocks the rollout until a person decides
Evidence agent

Keeps the need-to-know list per directive, checks SSI marking and shares, logs every opening and builds the inspection pack by requirement.

  • Never shares Sensitive Security Information without a person's approval
Security coordinator

Approves every rollout and redline; each station manager confirms their own station; the Director signs the report. The agents propose; a named person decides.

Ask in plain words

Ask the agents about any directive, in plain words

Ask about a directive, a station or a person, or tell the agents what to do. Every answer points to its source, and nothing is approved, sent or shared until a person says so.

Why BOS and EWR first?

EWR has an open TSA finding from August: a cargo door propped open and people entering without verification — the measure R3 now requires — and TSA inspects EWR the week of Nov 9. BOS has 6 cargo doors that do not record individual entries. Both by Nov 2 gives a week of evidence before the inspection.

Why 212 and not all 1,148?

936 of the 1,148 badge holders already have a CS-04 recurrent session on or before Nov 30; the rev 7 briefing is added to each of those sessions. The directive asks for training before Nov 30, not a new course for everyone. The other 212 have no session in time.

What happens if a station misses Nov 16?

Each missed measure is a violation: up to $42,657 each and $1.2 million per action. If a station cannot make the date, Corvane may propose an alternative measure to the Principal Security Inspector within the 7 days in paragraph B; the security agent drafts it, and the coordinator decides whether to send it.

Can a contractor supervisor see the directive?

A contractor may be a covered person with a need to know, but only for what their duty needs. For Tamberlane at EWR that is the EWR station action list, not the whole directive and the other 8 stations.

Every screen

The working solution, as it ships.

13 screens from the working solution, on its sample data. Pick one to see it large.

TodayThe security coordinator's morning: directives in force, acknowledgments on time, what needs her, the security agent's briefing and every step the agents took.
The directive rolloutA TSA Security Directive as a plain summary: six requirements each quoted, the four clocks, and what it changes in the program, at the stations and for the people.
The fan-out and the agents' threadProgram sections, station action lists and people to train, with the check agent's blind reading and the decisions it needs: Miami's procedure and Houston's partner-handled cargo.
Ask the agentsThe coordinator asks whether the airline is ready for a TSA inspection at EWR; the evidence agent answers with its sources.
Approve the rolloutPhasing, the Houston exception, a reason code and an e-signature: BOS and EWR by Nov 2, the other seven stations by Nov 16.
The rollout going outEach step of the security directive rollout as the agents run it, with the coordinator's approval in the thread.
Implementation report to TSAThe method of implementation for each measure, where and by when, SSI-marked for the Principal Security Inspector — the coordinator sends it.
Security program redlinesThe program section in force beside the drafted revision, its confidence, the check agent's reading, and approve, edit or reject.
A station's own actionsBoston's action list with its dates; the station manager confirms each action, and the check agent sends back a door log missing one door.
Security training recordsWho needs a session before the deadline and why, with search, filters and bulk booking — 212 of 1,148 badge holders.
TSA inspection readinessEvidence by requirement and the EWR inspection pack, SSI-marked, with a rehearsal of the inspector's questions.
SSI handlingRequests to see a directive, each with the evidence agent's recommendation for the coordinator to decide; need-to-know, marking and access log tabs.
Your rulesAcknowledgment alerts, the confidence threshold, the check agent rule, confirmation and escalation dates, evidence and SSI rules.
Governance

Built for TSA inspection readiness: cited, signed, on the record.

Every requirement quoted, every answer citedEach requirement, redline, station action and answer carries a numbered citation to the directive paragraph, program section, station procedure or roster record it came from.
A named person decides and signsThe coordinator approves rollouts and redlines with a reason code and an e-signature; each station manager confirms only for their own station; the Director signs the monthly status report and Corvane's comments to TSA.
A blind second readingThe check agent reads every directive without seeing the first mapping. If it disagrees, the rollout is held until a person decides, and it reads every station's evidence before the evidence counts.
SSI kept to need-to-knowEach directive has its own need-to-know list, stations get only their own extract, every share is decided by a person, every document is checked for its SSI marking and every opening is logged.
The agents never act for TSA or a stationNo agent acknowledges or sends anything to TSA, approves a rollout or redline, confirms for a station, marks training complete or shares Sensitive Security Information.
A tamper-evident audit trailEvery step by a person or an agent is on the audit trail, each line chained to the one before it so a changed line breaks the chain; it can be filtered, verified and exported for an auditor or an airline security compliance review.
Configuration

Your security program's rules, not ours

The clocks, thresholds and evidence rules the agents follow are settings. A change takes effect when the Director approves it, and it goes on the audit trail.

SettingDefaultChoose from
Alert before an acknowledgment window closes2 hoursHours before the window closes
Mapping confidence below which a person must review0.85A threshold between 0 and 1
The check agent must agree before a rollout is approvedOnOn · Off
Station confirmations due before the phase date3 business daysBusiness days before the phase date
Escalate to the Director after a missed date1 business dayBusiness days after the date
Training reminders14, 7 and 2 days beforeDays before the session is due
Door logs must cover every listed door · photos need a date stampOnOn · Off
Deny SSI outside the need-to-know list unless a person grants itOnOn · Off
Connections

Works with the systems your aircraft operator security program already runs on

Security mailboxSecurity Directives, emergency and national amendments and information circulars from TSA
Document controlthe TSA-approved security program — in practice the Aircraft Operator Standard Security Program (AOSSP) with your own amendments — and its revisions
Station procedures libraryeach station's own security procedures
Badge systemwho holds unescorted cargo-area access, by station
Training system and HR rostersessions, modules and training records; employees and contractors by station and employer
Evidence storeentry logs, briefing records, seal counts, load sheets and partner letters, SSI-marked
What it changes

The difference, in numbers.

Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.

target
100%
of directive measures in place at every station before the effective date
9 stations
BOS and EWR by Nov 2
typical
$42.7K
TSA penalty per violation, up to $1.2 million per action
One action, many violationsup to $1.2M
Every measure proven$0
target
212of 212
people with cargo access trained before Nov 30, found from 1,148 badge holders

“demo” = seen in the working solution, on its sample data · “target” = the design goal, measured in the live solution · “estimated” = our estimate · “typical” = published figures (49 CFR 1503.401, TSA technical amendment published Dec 29, 2025 — up to $42,657 per violation and $1.2 million per civil penalty action). Rules named: 49 CFR 1544.101, 1544.215, 1544.235 and 1544.305; 49 CFR Part 1520. SD 1544-26-07, Corvane Airways, its contractors and partners, and the people named on this page are fictional — characters and sample data in the working solution.

Questions

What airline security teams ask us.

What is Aircraft Operator Security Program?

Aircraft Operator Security Program is software that puts each TSA Security Directive into an airline's aircraft operator security program — the 49 CFR 1544 security program TSA approves — and into its stations and its training. Seven agents read the directive, draft the program redlines, each station's action list and the training plan, check the station evidence and keep the directive to people with a need to know. The security coordinator approves the rollout, each station manager confirms their own station, and the Director signs.

How does it help with TSA security directive compliance?

It tracks what 49 CFR 1544.305 Security Directives require: the acknowledgment clock, the implementation report, the date measures must be in place at every station, and training. The security agent drafts the rollout and the implementation report, the station agent chases each station's confirmation, and the evidence agent keeps the proof by requirement.

Does it acknowledge directives or send anything to TSA?

No. The intake agent logs receipt and starts the clocks, and the coordinator records the acknowledgment. The implementation report is drafted for the coordinator, who sends it and records the send. No agent ever contacts TSA.

How does it find who needs security training before a deadline?

The training agent compares the badge system, the HR roster and the sessions already booked. In the demo, 936 of 1,148 badge holders already had a session in time and get the briefing added; 212 need one, and 9 contractor staff at Newark hold badges but are on no training roster.

How is Sensitive Security Information (SSI) handled?

Each directive has its own need-to-know list, and each station gets only its own extract. The evidence agent recommends on every access request and a person decides; every document is checked for its SSI marking under 49 CFR Part 1520, and every opening is logged.

Does it get us ready for a TSA inspection?

It keeps the evidence for every directive by requirement — acknowledgment records, entry logs, seal counts, training records, the need-to-know list and access log — and builds an SSI-marked pack for a station in one step. You can rehearse the inspector's likely questions with the evidence agent.

Do people stay in control?

Yes. The agents draft, check and recommend. The coordinator approves every rollout and redline with a reason code and e-signature, only a station's own manager confirms for it, the Director signs the monthly status report and Corvane's comments to TSA, and a disagreement from the check agent holds the rollout until a person decides.

How long does it take to go live?

The Agentic Solution Engine builds and deploys it from your requirements and documents — your security program, station procedures, rosters and a past directive — and it goes live once every quality gate has passed. We will walk you through it on your own program first.

See it on
your next directive.

We'll run Aircraft Operator Security Program on your own security program, stations and a past directive.