New service connection processing that books the crew the moment a connection is ready
From application to energised, every step tracked.
See one case, screen by screen ↓A new home, shop, school or subdivision needs a service before anyone moves in. The request arrives by portal, email or paper with a form, a load schedule, a site plan and vicinity map, an easement and a permit. Then it crosses the customer system, the network map, work management and the city's inspection portal. The connections coordinator re-keys the details, emails the missing-item list, and chases every hand-off by hand.
The commonest stall is not an engineering problem. The city releases the inspection into one inbox, the builder pays the balance into the customer system, and nobody is watching the moment both are true — so no crew is booked. The meter is not billing, the builder cannot hand over the keys, and the calls start: “The inspector passed us, why is nobody coming?”
Before: the sample district's median days at each milestone over the last 90 days, from the working solution (the meter test, a median 2 days, is left out). After: our estimate with the solution; the energise row is the design target. Most of the site-ready and fees time is the builder's work and changes little.
Six agents check, size, quote, watch and book every connection; the coordinator decides and the planner signs.
Lumina Utilities' Eastvale district has 214 connections in flight. Brightwater Dental Clinic, 212 Cinder Mill Road, needs a 400 A, 120/208 V three-phase service before it opens on 2 Nov. It is Thursday 15 Oct 2026, 09:40. Here is the day, screen by screen, in the working solution.
Every connection is one row with eight stations — Applied, Complete, Design, Fees, Site ready, Inspection, Meter, Energise — moved from the source records. 214 are active (176 electricity, 38 water) and 17 are stalled. A stalled station glows amber past its threshold and red past twice it, so the eye reads the stalls down a column. Above the rail, the energise gate counts 6 connections ready with no date, the oldest 11 days.
Energise gate: “Inspection passed + Fees paid + no hold · meter tested → Energisation booked in the next crew slot”
18 Larkspur Way passed inspection on 4 Oct and paid its fees on 4 Sep, and still had no energise date. Harrow Fields Phase 2 had all 9 lots passed on 9 Oct. Priya presses Book all 6. The scheduler finds the first free window for the crew covering each address, applies the meter shop's notice, and the count drops to 0.
“6 energisations booked: 3 on Fri 16 Oct, 1 on Mon 19 Oct, 2 on Tue 20 Oct · builders texted”
The connection file shows the request as the application checker read it: Kestrel Ridge Builders, Ostrander Electric, licence EC-55120, asked to be in service by Mon 19 Oct. The load is recomputed at 96.4 kVA demand, 268 A at 208 V, 67 % of 400 A, on a new 150 kVA pad-mount, PM-2231. The fee calculator's quote is $11,480 from the 2026 schedule of charges; the $6,620 deposit is paid and $4,860 is due before energisation.
“Inspection for 9 days, threshold 5 · Final inspection requested 6 Oct · city inspector booked today · $4,860 balance due”
The watcher reads the city inspection portals every 15 minutes. At 09:58 the Eastvale portal shows permit E-26-11873 final electrical passed, inspector J. Okonkwo. At 10:42 Kestrel Ridge pays the $4,860 balance by card on the portal, receipt PY-55102. Both stations turn green, each with its record.
The watcher never moves a station without a source record.
The gate checks: inspection passed, fees paid, no holds, CT meter M-7739102 tested. A CT meter needs 3 working days' notice for the meter shop, so the earliest date is Tue 20 Oct. The first free window is 08:00–10:00 on Line Crew 14. The scheduler raises work order WO-26-88417 and leaves every outage-response window free.
One window a day per crew is kept for outage response and is never booked by the gate.
Dana Pruitt, Kestrel Ridge's project manager, had asked the night before: “The clinic opens 2 Nov. If the inspector passes us Thursday, when can you energise?” She has heard from the status updater at every milestone since the request was complete on 27 Aug. Now she and Nate Ostrander get the date by text.
“Energisation is booked for Tue 20 Oct, 08:00–10:00 (Line Crew 14). Please have the main breaker off and someone on site.”
Nine arrived since yesterday 17:00 — portal 6, email 2, paper 1, 33 files. The checker matches every address to the network map and to an account, and checks each load schedule against the floor plan. Delmont Laundry's schedule is missing the six 9 kW dryers on its floor plan; Bramble Farm has no easement over the neighbouring field for the overhead span; 5 Cobble Yard is the same premises as NC-26-03990, proposed to merge.
“Wrote 3 missing-item letters for your review · nothing is sent until you press Send”
Saltmarsh Brewing taproom asked for 400 A. The load and service sizer recomputes the schedule to the Lumina service standard, demand factors after NEC Article 220: 160.5 kVA, 446 A at 208 V, 111 % of 400 A. The applicant took the two 36 kW brew kettles at 65 %; they fire together in a brew, so the standard takes 100 %. Existing T-5120 would run at 155 %, so the sizer proposes 600 A, CT metering and a new 225 kVA pad-mount.
“The agent proposes; only a planner signs. A signed design moves the connection to Fees.”
Over 90 days, 1,512 connections were energised in Eastvale. Site ready is the longest milestone at a median of 15 days, but it is the builder's work. The longest wait nobody was working on is the last one: a median 9 days from ready to energised. 38 % of stalled days were inspection passed and fees paid, with no crew date.
“The longest wait that nobody is working on is the last one: a connection that is ready but has no crew date.”
The same connections, seen by the four people who move them — what their week looked like, and what it looks like now.
Six agents check, size, quote, watch and book every connection; the coordinator decides and the planner signs.
Reads each new-service request — form, load schedule, site plan, vicinity map, easement, permit — checks the address on the network map and the account, looks for the same premises already in flight, and writes the missing-item list in plain words, citing the page.
Recomputes the demand load from the load schedule with the Lumina service standard's demand factors (after NEC Article 220), and proposes service size, CT or self-contained metering and the transformer, with its loading once the new load is added.
Quotes the connection charge from the 2026 schedule of charges — design fee, line extension less the allowance, pad and riser, meter — and tracks the deposit and balance.
Reads the customer system, network map, work management, payments and the city inspection portals every 15 minutes, moves each station on the rail and flags every step past its stall threshold.
The energise gate: when the inspection has passed, the fees are paid, the meter is tested and there is no hold, it applies the meter shop's notice, books the first free two-hour window for the crew covering the address and raises the work order.
Tells builders and customers what moved at each milestone, from approved wording, and answers “where is my connection?” with the rail's facts.
Signs every design. The agents propose; a named person decides.
Ask about any connection, builder or crew window — or say what to change. Every answer points to its record.
Which connections are ready but have no energise date?
6 connections have passed inspection and paid in full with no crew date. The oldest is 18 Larkspur Way, ready 11 days; then Harrow Fields Phase 2, all 9 lots ready 6 days, and the school annex, 4 days. The gate can book all 6 now: 3 on Fri 16 Oct, 1 on Mon 19 and 2 on Tue 20.
Why is Brightwater Dental Clinic stalled?
Two things: the final electrical inspection was requested on 6 Oct and has waited 9 days, past the 5-day threshold; and $4,860 of the $11,480 charge is still due. The meter is tested and there are no holds, so the moment both clear the gate will book the next CT window, Tue 20 Oct.
Is the Saltmarsh Brewing service sized right?
No. Recomputed to the Lumina standard, the demand is 160.5 kVA, 446 A at 208 V, 111 % of the 400 A asked for. The two 36 kW brew kettles fire together, so the standard takes them at 100 %, not 65 %. Existing T-5120 would run at 155 %, so the proposal is 600 A with a new 225 kVA pad-mount. Marcus Ellery signs.
Set the inspection stall threshold to 4 days
Done. Inspection now counts as stalled after 4 days (red after 8). Today that adds no new connection: Brightwater Dental Clinic was already flagged at 9 days. The change is on the record under your name.
10 screens from the working solution, on its sample data. Pick one to see it large.
What the agents may do on their own, when a step counts as stalled, and who decides — set by the connections team.
| Setting | Default | Choose from |
|---|---|---|
| Energise gate | Book automatically | Book automatically · Propose, I confirm · Off |
| Book when all are true | 4 conditions | Inspection passed (city release, or backflow test for water) · fees paid in full · meter assigned and tested · no safety, easement or credit hold |
| Notice the meter shop needs | CT meter: 3 working days | Self-contained meter: 1 working day · CT meter: 3 working days |
| Never book | Outage-response windows | Outage-response windows · after 15:00 on Fridays |
| When a step counts as stalled | Inspection: 5 days | Days per milestone — Complete 3 · Design 10 · Fees 14 · Site ready 21 · Inspection 5 · Meter 3 · Energise 2; red at twice the number |
| Designs | Marcus Ellery | Service planner; over 300 kVA, the senior planner too |
| Holds and exceptions | Priya Nandakumar | Connections coordinator · fee changes: Owen Treadwell, connections manager · crew calendar: Rosa Salazar |
| Message wording | Customer communications team | Approved wording per milestone · quiet hours 20:00–07:30 |
Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.
“demo” = seen in the working solution, on its sample district data · “target” = the design goal, measured in the live solution · “estimated” = our arithmetic, inputs shown ($186K = 12,600 connections a year × 3.1 status calls × $9.54 a call = $373K, half avoided by milestone messages; the days split is our estimate on the sample's milestone medians) · “typical” = published figures (E Source: $9.54 a call across 15 utilities; utility builder pages quoting 5–10 business days to 3–4 weeks for a will-serve step). The service standard's demand factors follow NEC Article 220 as context only. Lumina Utilities and the people, builders, premises and records named on this page are fictional — characters and sample data in the working solution.
It is the work of taking a request for a new electric or water service — a home, a commercial building, a subdivision, an EV charging site — from application to energised: completeness, design, fees, site ready, inspection, meter and energise. New Service Connection Processing runs every connection on one milestone rail, with six agents doing the checking, sizing, quoting, watching, booking and messaging, and people deciding.
The milestone watcher reads the customer system, network map, work management, payments and the city inspection portals every 15 minutes and moves each station from its source record. A step past its stall threshold glows. When the inspection has passed, the fees are paid, the meter is tested and nothing is on hold, the energise scheduler books the next crew window and the status updater tells the builder.
Yes. The load and service sizer recomputes the load schedule with the utility's own demand factors — in the working solution, the Lumina service standard after NEC Article 220 — explains every difference from the applicant's calculation, and shows the transformer loading with the new load. In the sample case a 400 A request came out at 446 A, so it proposed 600 A and a new 225 kVA pad-mount. The planner signs.
The status updater sends approved messages at each milestone — request complete, design signed and quote, site ready, inspection passed and balance due, energisation booked, energised and first bill date — and answers status questions with the rail's facts. In the sample week, 141 of 186 status questions were answered that way and 45 went to a coordinator.
Yes. Water services run on the same rail. For water, the inspection station is the backflow test, and a water crew's turn-on windows sit on the same calendar as the line crews'.
Yes. Agents never reject a request, sign a design, waive a charge, book over outage response or promise an unbooked date. The planner signs every design, the connections manager approves fee changes, the coordinator decides holds and exceptions and can move any booking or switch the gate to “Propose, I confirm”.
Yes. The gate mode and conditions, the meter shop notice, the windows never booked, the stall threshold for each milestone, the approvers and the message wording are all settings, and every change is on the record.
The Agentic Solution Engine builds and deploys it from your requirements and documents — your service standard, schedule of charges, builder guide and a sample of connections in flight — and it goes live once every quality gate has passed. We will walk you through it on your own connections first.
Complete or deficient in minutes, not days.
1-min demoUtility NOC Application ProcessingEvery NOC checked against every asset buffer, issued inside 2 working days.
1-min demoElectrical Drawing ApprovalClause-cited comments on day one, not after resubmission.
1-min demoWe'll run New Service Connection Processing on a sample of your own connections in flight.