Contact Center Automation - Botminds

Get Complete Contact Center Automation for the entire Customer Service Lifecycle

Chatbots in customer support are still rule-based that goes by keywords and interaction for the customer is just choosing the options given. It needs a complete overhaul with AI. Costly support agents should not be loaded with trivial or frequently asked questions just because the question has a small variation in language. An agent needs complete support to give speedy and high-quality responses. Searching for the right quality answer is highly subjective due to the individual agents understanding of the product or service hence difficult to automate.

Botminds AI enables you to support your Customer Service Agents in both the front office as well as the back office. Integrate your chatbots with Botminds AI to give high-quality answers learned from supporting documents. Botminds AI can suggest possible answers from already available KB articles. Human agents can be more productive with suggestions and reviews by AI based on the understanding of the ticket or query and matching it with the right information available in Knowledge Base. End-to-End automation through integration with existing systems.

Front-to-Back complete Automation

Provide a great customer service experience by assisting your agents in all touch points.

Extend with Easy Integrations

Infuse Botminds AI to your existing tools & systems with easy to do integrations.

Continuous Learning & Improvement

Every accepts or rejection of the suggestions at all level goes on to improve the future quality

4X Agent Productivity

Save knowledge workers from robotic, mundane, repetitive tasks. Let them wow with creativity.