Call Transcripts Analysis Automation

 Call transcription analysis is a process of gathering information from live or recorded calls to gain insights from the conversations – the calls could be meetings with prospective customers, business conference calls, research interviews, earnings calls, customer service calls and so on. Analysing calls for identifying patterns and gaining insights, at scale – is critical. 

Be a business analyst, product manager, marketer, sales manager, or C-suite executive, a more productive way to make your business more customer centric and optimize ROI is to tap into insights found in call transcripts by leveraging automation. 

Traditional Call transcripts analysis are manual, mundane and tedious. Moreover, it focuses mainly on Sentiment analysis. But AI-powered call transcript analysis solutions enhance productivity multi-fold and is beyond sentiment analysis. Call transcripts analysis output helps the business leaders make informed decisions. 

Botminds call transcript analysis solution can be leveraged across industries and functions like Sales, Contact Center, and Finance. Botminds call transcript analysis has some business-critical applications like sales call transcripts comprehension, earnings call transcripts understanding, support call transcripts analysis, etc that is unlike Traditional NLP approaches limit the analysis to simple sentiment extraction while much more insightful information is buried inside the lengthy passages of call transcripts. 

Here are a few benefits of leveraging Botminds Call transcript analysis solution:  >> Centralized space of all customers/ business representative-to-customer conversations  >> Reduces average call-handling time, faster first-call resolution, and minimizes call escalations and transfers  >> Builds up asynchronous communication between the attendees  >> Sets up transparency as post-meeting summaries foster a level of trust  >> Boosts ROI and enhances the wider business reach 

Botminds uses human-in-the-loop automation achieving an accuracy of 97-100% compared to other products in the market. Botminds’ AI-driven technology uses ML to identify and self-learn on topics discussed on calls, independent of manual training making it resilient to errors.