Conversation Intelligence Suite

Analyze sales and support conversations to extract insights, actions, and performance metrics with verifiable accuracy.

Challenges

Customer interaction management breaks at scale. Agentic AI is required to convert thousands of hours of unstructured conversation into actionable performance data without manual listening.

Limited QA Coverage

Manual quality teams review less than 2% of calls and chats. This leaves 98% of customer interactions unmonitored, hiding compliance risks and churn signals.

Subjective Performance Scoring

Human evaluation is inconsistent, biased, and slow. Agents receive conflicting feedback based on who reviewed the call rather than what happened.

Lost Revenue Insights

Critical data regarding objection handling, competitor mentions, and pricing pushback is locked in audio files. Sales leaders make decisions without knowing the true "Voice of the Customer."

Lagging Coaching Cycles

Feedback reaches agents weeks after the interaction occurs. This delay prevents behavior correction and extends the ramp time for new hires.

What Defines Us

Redefining engagement analytics with Agentic AI – where listening meets automation, objectivity, and scale.

Analyze 100% of interactions
Eliminate scoring bias
Automate coaching loops
Identify revenue risks
Surface customer trends

AI-Powered Interaction Analysis for Accuracy and Scale

Reimagine team performance with AI agents that work autonomously to ingest, transcribe, and analyze voice and text interactions across telephony, email, and chat systems. The system intelligently detects intent, sentiment, and topic shifts, structuring unstructured dialogue into queryable metrics.

With built-in PII redaction, script adherence validation, and sentiment tracking, achieve compliance-ready monitoring and instant performance visibility. Gain real-time insight into objections, churn warnings, and agent soft skills. Beyond transcription, the system delivers intelligence by correlating conversation behaviors with business outcomes (like closed-won deals or CSAT scores), providing a unified view of what drives success.

Template-Free, Accurate Insight Extraction – in a Few Clicks

Extract competitive intelligence, objection patterns, and compliance failures without manual tagging. AI-driven accuracy that scales seamlessly with your call volume.

0%

QA coverage across channels

0%

reduction in agent ramp time

0%

increase in sales conversion

0%

reduction in average handling time (AHT)

See Conversation Insights in Action

Watch how conversations are transcribed, analyzed, and surfaced as structured data — enabling teams to act on patterns, risks, and opportunities backed by verifiable evidence.

Enforce Compliance Rigor

Automatically verify that mandatory disclosures, mini-Miranda rights, and privacy statements are spoken in every call.

Coach Proactively

Auto-route specific calls where agents missed the script or struggled with objections directly to managers for targeted coaching.

Scale Without Headcount

Process interaction spikes during holiday seasons or product launches without hiring additional QA analysts.

Align Product and Sales

Create a shared source of truth for "Voice of the Customer" feedback to validate roadmap decisions and sales messaging.

Enforce Compliance Rigor
Coach Proactively
Scale Without Headcount
Align Product and Sales

Ready to Adapt, Grow, Optimize or Disrupt With Us?

Book a 30-minute consultation to find the best starting point