Call Transcripts Analysis Automation
Automate call transcripts analysis for competitive advantage
Go beyond sentiment analysis & entity extraction in call transcript analysis
Customizable business applications
Call summaries for sales calls, earning calls, customer service calls etc. - identify potential opportunities to improve customer service, or take investment decisions etc.
Empower Teams
Leverage deep insights, generate sales conversions, and tap business opportunities based on sentiment analysis of interactions.
Improve Turnaround Time
AI-powered call transcript extraction, annotation, and insightful information eliminate the tedious job of monitoring calls, and save time for teams, at scale
Monitor & Load Transcripts
Transcripts can be loaded from any source immediately, leveraging Botminds AI-powered crawlers
Powerful Call Transcript Analysis Platform
Curated AI-powered information gathering from call transcripts, classification, aggregation and automated insights generation – to improve your business performance
Capture
For Intelligent Data Extraction
AI-powered data extraction that accurately captures comprehensive business information from calls - in a few minutes and saves time, makes connections between relevant data points and text in the transcript that is valuable for analysis
Search
For Contextual Results
The vertical search allows seamless search for a specific keyword or phrase in the transcript or find relevant transcripts from the repository of thousands of transcript documents. One can also use timestamps to filter through hours of conversations in seconds
Analyse
Make Informed Decisions
Customized dashboards to analyse calls, give a birds-eye view of potential opportunities or risks and set up reports and widget in a few clicks, for meaningful insights
Automate
Maximize Efficiency
Generate call summaries and snippets for speedy and efficient handover to downstream systems for easy sharing, leveraging out of box connectors, API and webhooks
Why choose Botminds Call Transcript Analysis Solution?
Automated call summaries for your calls’ attendees’ post meeting with the searchable keywords, action terms, and recording, all compiled into an easily understandable overview
Makes the customer service quality and training process efficient as agents can review complete calls within minutes
Eliminates the tedious task of loading call transcripts from various sources as intelligent crawlers monitor and load transcripts automatically from any source real-time
Botminds AI reads & understands the transcripts like humans do to extract the information you care about
Train Botminds AI in hours to reduce time and costs spent on manually defining the information you want to extract from transcripts
Deep insights to help you identify and minimize the number of at-risk prospects and customers both in real-time and via historical transcripts.
80%
Time Reduction
20x
Process Capacity
75%
Cost Savings
10x
Productivity
Frequently asked questions about Call transcripts analysis automation
Still have questions?
Please chat with our support team.
What is call transcript analysis?
Call transcription analysis is a process of gathering information from live or recorded calls to gain insights from the conversations – the calls could be meetings with prospective customers, business conference calls, research interviews, earnings calls, customer service calls and so on. Analysing calls for identifying patterns and gaining insights, at scale – is critical.
Be a business analyst, product manager, marketer, sales manager, or C-suite executive, a more productive way to make your business more customer centric and optimize ROI is to tap into insights found in call transcripts by leveraging automation.
How AI-powered call transcript analysis is better than the traditional call transcript analysis?
Traditional Call transcripts analysis are manual, mundane and tedious. Moreover, it focuses mainly on Sentiment analysis. But AI-powered call transcript analysis solutions enhance productivity multi-fold and is beyond sentiment analysis. Call transcripts analysis output helps the business leaders make informed decisions.
Who is Botminds call transcript analysis solution for?
Botminds call transcript analysis solution can be leveraged across industries and functions like Sales, Contact Center, and Finance. Botminds call transcript analysis has some business-critical applications like sales call transcripts comprehension, earnings call transcripts understanding, support call transcripts analysis, etc that is unlike Traditional NLP approaches limit the analysis to simple sentiment extraction while much more insightful information is buried inside the lengthy passages of call transcripts.
What are the benefits of leveraging Botminds call transcript analysis solution?
Here are a few benefits of leveraging Botminds Call transcript analysis solution: >> Centralized space of all customers/ business representative-to-customer conversations >> Reduces average call-handling time, faster first-call resolution, and minimizes call escalations and transfers >> Builds up asynchronous communication between the attendees >> Sets up transparency as post-meeting summaries foster a level of trust >> Boosts ROI and enhances the wider business reach
How accurate is the Botminds Call transcript Analysis Solution?
Botminds uses human-in-the-loop automation achieving an accuracy of 97-100% compared to other products in the market. Botminds’ AI-driven technology uses ML to identify and self-learn on topics discussed on calls, independent of manual training making it resilient to errors.
See Botminds Platform In Action
Learn how Botminds Intelligent Document Process can drive ROI, reduce costs, and save time for your business.