Going beyond mere sentiment analysis & entity extraction in call transcript analysis
The client is a Large Investment Banking Company.
How Botminds AI helped an enterprise eliminate manual verification bottlenecks, improve data accuracy, and enforce compliance at scale.

ER Call transcripts is a treasure trove of ‘investment grade’ information but not well utilized.

Existing systems just highlight sentiments and extract simple entities.

The client was looking for a more customized extraction into a well-defined taxonomy.

The client was looking for a more customized extraction into a well-defined taxonomy.

Botminds configured client expected taxonomy as a one-time setup and trained extraction models using publicly available transcripts.

Every new transcript automatically abstracted by the bot and structured to the format the client expected in few minutes.

Create record grouping customized taxonomy as per ER calls.
Quantifiable business outcomes delivered through Botminds AI-powered automation and intelligent workflows.
Reduction in Time Spent
Ready Bots
Reduced Process Capacity
Increased Productivity
Book a 30-minute consultation to find the best starting point