Going beyond mere sentiment analysis & entity extraction in call transcript analysis
The client is a Large Investment Banking Company.
ER Call transcripts is a treasure trove of ‘investment grade’ information but not well utilized.
Existing systems just highlight sentiments and extract simple entities.
The client was looking for a more customized extraction into a well-defined taxonomy.
The client was looking for a more customized extraction into a well-defined taxonomy.
Botminds configured client expected taxonomy as a one-time setup and trained extraction models using publicly available transcripts.
Every new transcript automatically abstracted by the bot and structured to the format the client expected in few minutes.
Create record grouping customized taxonomy as per ER calls.
Learn how Botminds Intelligent Document Process can drive ROI, reduce costs, and save time for your business.