Voice of Customer Automation

Harnessing the power of Gen AI to revamp customer service interactions and derive actionable insights

A leading service provider in the energy sector, committed to sustainability and technological advancements, serving millions across various regions.

Challenges

Handling a vast array of customer inquiries and complex services due to smart technologies and evolving expectations.

Managing feedback from over 20 channels, making the data landscape intricate and challenging to process efficiently.

Difficulty in achieving a unified view of customer sentiments due to feedback fragmentation and data quality variance.

Ensuring timely and consistent analysis across multiple channels, especially social media, demands dedicated resources.

Categorizes feedback into actionable items, enabling proactive and accurate customer service responses.

Enhances chat functionalities to assist with real-time data queries, offering an array of functionalities.

Effortlessly integrates various data sources for a cohesive and comprehensive feedback analysis.

Provides a holistic view of customer interactions and service performance, supporting quick, data-driven decisions.

100%

Customer Satisfaction

Swift and accurate responses, elevating the customer experience.

Service Improvement

Rapid feedback analysis empowering the team with Gen AI.

Feedback Processing Speed

Rapid feedback analysis and action recommendations with Gen AI.

Reduced Churn Rate

Increased first contact resolution rate, reducing customer frustrations.

Learn how Botminds Intelligent Document Process can drive ROI, reduce costs, and save time for your business.